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Fantastic from start to finish. We opted for the full pack and move service and had no issues. While not the cheapest, the service received was worth the money for what was a fair quote for the job. Guys packing were careful and organised, powering through the house in a couple of days. On the day of the move again the team were hard working, efficient and respectful of our belongings and properties. Problem with keys meant that we ran out of daylight when offloading at the new house but again the company were accommodating and sympathetic of the situation and did what they could to make sure they didn't add to the stress of the move. Would absolutely use them again, without hesitation. Top job and we'll worth the money.
Brilliant team. Very efficient and professional.
Absolutely outstanding service from Doree Bonner. Used Packing Service and the lads could not have done more for us. Made the stress of moving on the day so much easier. I could not recommend this company high enough based on our experience.
Everything was done exactly as I wanted and I would recommend Doree Bonner to anyone.
Couldn't have asked for better. Polite, professional, flexible and experienced. Treated our family, houses and stuff with care and respect
Great service from office staff and removal men on the day. Extremely efficient, move went seamlessly, large furniture was dismantled and reassembled at new house. We were asked where everything should go and the whole move was complete by around 3pm that day. Wouldn’t hesitate to recommend.
The team from Doree Bonner were amazing. They were prompt, professional, polite and quick. We had a lot of stuff but they set about their task and got most of the packing done on the Thursday. Packing was done really well, with lots of care taken with fragile items. Come Friday everything was moved onto the van and efficiently moved to our new place and unloaded. I cannot recommend them highly enough. I was a bit unsure if it would be worth it spending the money on this, they weren't the chealest, but also weren't the most expensive. Out of all the costs involved in moving house this was the one I thought was the best value for money and made a huge difference to how stress free our moving day went. We've moved everything ourselves once before and I swore to myself I'd never do it again. Thanks to the crew at Doree Bonner our moving day was stress free and organised!
Easy and straight forward from start to finish. The 3 guys we had packing and moving us (Duncan, Kenny and Tam) were just fab!
Everyone involved before and during the move were excellent. I would recommend Doree Bonner.
Great service, no regrets at all about choosing Doree Bonner for our move from Scotland to France. The only drawback was a bit of lack of information provided initially, but all our questions were answered timely. Definitely recommend for moving from UK to Europe.
Very professional, fast service. Movers were very friendly and did an excellent job.
Absolutely fantastic service. Really professional and extremely accommodating when our move was delayed twice!
We booked the packing service which was a huge help and the men very carefully packed all our belongings. Cannot fault them.
Can't speak highly enough about the quality of service received absolutely 1st class in every and all aspects. I don't normally respond to feedback surveys but in this case I have had to make the exception. No hesitation in recommending Bonners (we went for the full service which took out all of stress out of the physical moving) - the rest was another story.
Great team would not have anyone else
Kept at it till the job was done and were in great spirits all day long.
Very good to deal with and good pricing. They accommodated our changing dates without fuss and were very understanding. Would definitely recommend.
Excellent service from initial survey to moving day. Provided plenty of boxes and cartons in advance and turned up on the day on time. Pleasant staff who took no time in emptying a second floor (no lift) 3 bedroom flat and transporting the contents 50 miles to our new home. I was a bit sceptical at first regarding the cost of hiring a company to move however it has turned out to be well worth the money. Well recommended.
The team was efficient and courteous and very helpful and accommodating. They were on time and hardworking. Their friendliness was encouraging and provided a much needed lift during a very stressful move (our 2nd in 4 months!!)
Thorough and professional service from start to finish.
Removal men couldn't have been more helpful!
For some reasons some valuable items were not protected at all. Lucky there was no damage!
However the removal team was pleasant to deal with and efficient.
Removal guys were excellent. Customer service in the main was excellent too but a few unanswered emails meant that we were unsure if changes had been acknowledged
Very hard working,efficient and helpful team of movers. Nothing was to much trouble. Slight problem with co-ordinating dismantling and rebuilding some beds and units but problem swiftly resolved. I would recommend this company.
Turned up on time, loaded the van pretty quickly and got us moved into our new house.
The initial appointment with their rep was great. Unfortunately the team in the office let's them down. They didn't deliver the packing materials on time and couldn't deliver extra until the day or moving. They changed the day of pick up to a day earlier without asking, just expecting it would be acceptable.
Luckily we were and thankfully the men that arrived to do the actual removal were fantastic!
One or two hiccups with timing but smoothly dealt with by the team. Move accomplished satisfactorily and in good time. Reassuringly professional service.
We initially had a good service from Doree Bonner. As others have said, from the quote to the move itself. But as others have said, you just have to hope that nothing goes wrong! In our case, the moving team dropped a bed against the wall in our new house and put a hole in the plaster (I’d upload pictures if I could). They accepted liability. And when we spoke to the Operations Manager he agreed that from an ethical perspective Doree Bonner should pay. Then out of the blue they changed their mind and defaulted to technicalities. They said we had taken out the wrong type of insurance (even though no-one explained the different types of insurance to us). We’re now considering raising a formal complaint with the Ombundsman. I wish I'd read other reviews that seem to echo this view that if things go wrong with Doree Bonner don’t expect they seem to conveniently forget their customer values statement. Such a shame.
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