Doree Bonner

Doree Bonner (Glasgow)

Glasgow, Lanarkshire
Superb
based on 22 reviews
member since March 2014
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Reviews & Ratings
Customer Reviews
  • William Campbell

    Edinburgh

    15/08/2019

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    Everything was done exactly as I wanted and I would recommend Doree Bonner to anyone.

  • Peter Kitchen

    Edinburgh

    22/07/2019

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    Couldn't have asked for better. Polite, professional, flexible and experienced. Treated our family, houses and stuff with care and respect

    Response:
    Hi Peter thank you for your 5 Star Review and recommendation. I will ensure passed onto all staff involved. kind regards - Steven McGregor - Branch Manager
  • Debbie Walls

    Glasgow

    12/07/2019

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    Great service from office staff and removal men on the day. Extremely efficient, move went seamlessly, large furniture was dismantled and reassembled at new house. We were asked where everything should go and the whole move was complete by around 3pm that day. Wouldn’t hesitate to recommend.

    Response:
    Hi Debbie thank you for your 5 Star Review and recommendation. I will ensure passed onto all staff involved. kind regards - Steven McGregor - Branch Manager
  • Euan Green

    Edinburgh

    1/06/2019

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    The team from Doree Bonner were amazing. They were prompt, professional, polite and quick. We had a lot of stuff but they set about their task and got most of the packing done on the Thursday. Packing was done really well, with lots of care taken with fragile items. Come Friday everything was moved onto the van and efficiently moved to our new place and unloaded. I cannot recommend them highly enough. I was a bit unsure if it would be worth it spending the money on this, they weren't the chealest, but also weren't the most expensive. Out of all the costs involved in moving house this was the one I thought was the best value for money and made a huge difference to how stress free our moving day went. We've moved everything ourselves once before and I swore to myself I'd never do it again. Thanks to the crew at Doree Bonner our moving day was stress free and organised!

    Response:
    Hi Euan thank you for your 5 Star Review and recommendation. I will ensure passed onto all staff involved. kind regards - Steven McGregor - Branch Manager
  • Sarah Kidd

    Glasgow

    11/04/2019

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    Easy and straight forward from start to finish. The 3 guys we had packing and moving us (Duncan, Kenny and Tam) were just fab!

    Response:
    Thanks Sarah for your 5 Star Review and recommendation ... kind regards - Claire , Doree Bonner International
  • Andrew Mackay

    East Linton

    14/02/2019

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    Everyone involved before and during the move were excellent. I would recommend Doree Bonner.

    Response:
    Thanks Andrew. for your 5 Star Review and recommendation ... kind regards - Claire , Doree Bonner International
  • Alex

    Anstruther

    7/01/2019

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    Great service, no regrets at all about choosing Doree Bonner for our move from Scotland to France. The only drawback was a bit of lack of information provided initially, but all our questions were answered timely. Definitely recommend for moving from UK to Europe.

    Response:
    Thanks Alex for your 5 Star Review and recommendation ...Would you mind me asking your email address so i can pass your lovely feedback to the correct branch?kind regards - Claire , Doree Bonner International
  • Michael Irvine

    Bathgate

    27/12/2018

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    Very professional, fast service. Movers were very friendly and did an excellent job.

    Response:
    Thanks Michael for your 5 Star Review and recommendation ... kind regards - Claire , Doree Bonner International
  • Hayley Davidson

    Dunfermline

    19/10/2018

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    Absolutely fantastic service. Really professional and extremely accommodating when our move was delayed twice!
    We booked the packing service which was a huge help and the men very carefully packed all our belongings. Cannot fault them.

    Response:
    Thanks Hayley for your 5 Star Review and recommendation ... kind regards - Claire , Doree Bonner International
  • Bill Mcewan

    Edinburgh

    4/05/2018

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    Can't speak highly enough about the quality of service received absolutely 1st class in every and all aspects. I don't normally respond to feedback surveys but in this case I have had to make the exception. No hesitation in recommending Bonners (we went for the full service which took out all of stress out of the physical moving) - the rest was another story.

    Response:
    Thanks Bill for your 5 Star Review and recommendation ... kind regards - Claire , Doree Bonner International
  • Brian Duncan

    Edinburgh

    19/01/2018

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    Great team would not have anyone else

    Response:
    Thanks Hugh for your 5 Star Review and recommendation ... kind regards - Claire , Doree Bonner International
  • Hugh Robertson

    Edinburgh

    28/12/2017

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    Fantastic team
    Kept at it till the job was done and were in great spirits all day long.

    Response:
    Thanks Hugh for your 5 Star Review and recommendation ... kind regards - Claire , Doree Bonner International
  • Mark Sansom

    Livingston

    18/12/2017

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    Very good to deal with and good pricing. They accommodated our changing dates without fuss and were very understanding. Would definitely recommend.

    Response:
    Thanks Mark for your 5 Star Review and recommendation ... kind regards - Claire , Doree Bonner International
  • Iain Harper

    Edinburgh

    11/11/2017

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    Excellent service from initial survey to moving day. Provided plenty of boxes and cartons in advance and turned up on the day on time. Pleasant staff who took no time in emptying a second floor (no lift) 3 bedroom flat and transporting the contents 50 miles to our new home. I was a bit sceptical at first regarding the cost of hiring a company to move however it has turned out to be well worth the money. Well recommended.

    Response:
    Thanks Iain for your 5 Star Review and recommendation ... kind regards - Claire, Doree Bonner International
  • Ken Kendall-Ball

    Stirling

    25/06/2019

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    The team was efficient and courteous and very helpful and accommodating. They were on time and hardworking. Their friendliness was encouraging and provided a much needed lift during a very stressful move (our 2nd in 4 months!!)

    Response:
    Hi Ken thank you for your review. I will ensure passed onto all staff involved. kind regards - Steven McGregor - Branch Manager
  • Paul Smith

    Doune

    20/03/2019

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    Thorough and professional service from start to finish.

    Response:
    Thanks Paul for your 5 Star Review and recommendation ... Would you mind me asking your email address so i can pass your lovely feedback to the correct branch? kind regards - Claire , Doree Bonner International
  • Rosemary Ventilla

    Glasgow

    14/12/2017

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    Removal men couldn't have been more helpful!

    Response:
    Thanks Rosemary for your 5 Star Review and recommendation ... kind regards - Claire , Doree Bonner International
  • Claude Badion

    Edinburgh

    18/02/2019

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    For some reasons some valuable items were not protected at all. Lucky there was no damage!
    However the removal team was pleasant to deal with and efficient.

    Response:
    Thanks Claude. for your Review and comments which have been passed back to our team & branch manager ... kind regards - Claire , Doree Bonner International
  • Bob

    Glasgow

    7/02/2019

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    Removal guys were excellent. Customer service in the main was excellent too but a few unanswered emails meant that we were unsure if changes had been acknowledged

    Response:
    Thanks Bob for your excellent review ... Would you mind me asking you which branch you used so i can pass your lovely feedback to all staff involved? kind regards - Claire , Doree Bonner International
  • Eileen Bruce

    Johnstone

    25/10/2018

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    Very hard working,efficient and helpful team of movers. Nothing was to much trouble. Slight problem with co-ordinating dismantling and rebuilding some beds and units but problem swiftly resolved. I would recommend this company.

    Response:
    Thanks Eileen for your 4 Star Review and recommendation ... kind regards - Claire , Doree Bonner International
  • Joanne Hamilton

    Alexandria

    14/12/2018

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    The initial appointment with their rep was great. Unfortunately the team in the office let's them down. They didn't deliver the packing materials on time and couldn't deliver extra until the day or moving. They changed the day of pick up to a day earlier without asking, just expecting it would be acceptable.
    Luckily we were and thankfully the men that arrived to do the actual removal were fantastic!

    Response:
    Thanks Eileen for your 4 Star Review and feedback we appreciate all your comments. Kind Regards - Claire , Doree Bonner International
  • Jemma Gnanendran

    Glasgow

    6/04/2018

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    We initially had a good service from Doree Bonner. As others have said, from the quote to the move itself. But as others have said, you just have to hope that nothing goes wrong! In our case, the moving team dropped a bed against the wall in our new house and put a hole in the plaster (I’d upload pictures if I could). They accepted liability. And when we spoke to the Operations Manager he agreed that from an ethical perspective Doree Bonner should pay. Then out of the blue they changed their mind and defaulted to technicalities. They said we had taken out the wrong type of insurance (even though no-one explained the different types of insurance to us). We’re now considering raising a formal complaint with the Ombundsman. I wish I'd read other reviews that seem to echo this view that if things go wrong with Doree Bonner don’t expect they seem to conveniently forget their customer values statement. Such a shame.

    Response:
    Good Afternoon Jemma,Thank you for your review. I understand that my director has been in contact with you & this has now been resolved to your satisfaction.Would you mind updating the review with feedback of the removal performance on the day?Kind RegardsClaire Duff Sales Manager
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