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Britain Removals

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Company Overview

Welcome to Britain Removals, we strive to ensure that your home, office or commercial move is carried out in a stress free manner. We have a well trained workforce ready to conduct your Croydon removals in a professional manner, handling your belongings with the utmost care. Our primary aim, here at Britain Removals, is to satisfy our customers and exceed their expectations.

Since August 2014
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Reviews

  • Fiona Martin from Sunbury-On-Thames on 25/04/2018

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    Very nice helpful removal men who were extremely polite and helpful. Nothing got broken and they were very hardworking. Highly recommended

    Nicky of Britain Removals replied:
    Dear Fiona Martin We would like to thank you for your review and we always aim to provide an excellent service Regards Nicky

  • Corinne Daniels from Croydon on 26/03/2018

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    Turned up on time and had lorries loaded up within 2 hours!! Very courteous and helpful. Were very quick unloading as well. Put everything together that needed putting together. Cheerful and pleasant through the whole experience. Definitely value for money. Would definitely use these guys again.

    Nicky of Britain Removals replied:
    We would like to thank you for your review and we always aim to provide an excellent service

  • Helen Vosper from Morden on 22/12/2017

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    The move was seamless and the disassemble/reassemble made life so much easier. I would definitely recommend this company.

    Shane of Britain Removals replied:
    We would like to thank you for your review and we always aim to provide an excellent service.

  • Simon Elund from Croydon on 8/02/2018

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    A really good removal company to use - very good service, and only 1 item lightly damaged after a 260 mile trip. Would not hesitate to recommend.

    Nicky of Britain Removals replied:
    We would like to thank you for your review and we always aim to provide an excellent service.

  • Joanna Munden from Carshalton on 21/03/2018

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    The move was speedy and efficient however proving extremely difficult to resolve damage done during the move and email messages and phone call messaged being ignored.

  • Greg Ivings from Croydon on 6/01/2018

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    We can't advise going with Britain Removals. We paid an extra £150 to have a two-man team pack up the day before to ensure a smooth moving day; in the end, we got one guy for half a day. On removals day, we were supposed to have four men to make up for this, but only got three. We only finally got out of our old property at 1630. This was stressful, and not what we paid extra for. The other key issue we had was that we were told the team would be professional packers and movers and that our goods would be carefully handled. This unfortunately didn't chime with our experiences - which thankfully nothing was broken, we had to stop them putting our TV face down on a box with no protective wrapping with another box balanced on top of it in the van, and our sofa had no protective wrapping at all when it arrived at the new address. We really don't like the idea of leaving a negative review, but unfortunately couldn't in good faith recommend this company.

    Nicky of Britain Removals replied:
    We appreciate your feedback and on this occasion we unfortunately experienced some staffing issues due to a very busy period (time of year).This was unforeseen circumstances and because of this we sent a manager to assist on your packing/moving day. Also giving you a £50 reduction along with our focus on handling your job as effective as possible given the situation.In the end we successfully completed your move without any damage albeit slightly out of estimated timescale.We take on board your comments and strive to improve our contingency plan in future for any staffing issue(s).All the best,Nicky Britain Removals

  • Lesley Morgan from Kenley on 23/05/2018

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    This company is not a professional removal company. They would be OK for transferring goods. They arrived the day before our move to load up our house with only 2 small 3.5 tons (we were promised a 7.5 & 3.5ton). They thought they were going to be moving stuff that day. Even though my husband had had conversations with Nicki in the office. So they loaded some of our precious house into vans and took them away to return the next day to load the rest. The office then requested another £400 for overnight storage. We had already been billed for £1,700.00. They then never turned up with any other vehicles and despite the removal workers trying their best we were still moving at 10pm that night. Thankfully the new owners of our house weren't moving in on the same day. The whole thing was a shambles. Goods were damaged. One of the workers crushed my foot under the rear lifting plate and I was left in Agony and with bruising for days afterwards. We have only now decided to voice our disappointment. The manager came personally to hassle us for payment before the move was completed. We moved from 5 bedrooms to 3. I would not recommend this company to anyone.

  • Oleg Shabunin from London on 27/12/2017

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    Before unloading I was asked to pay full agreed amount plus 40 pounds for used wrap to pack sofa and one of matrasses (onother one was not covered) I was not not informed on the extra charge before materials were used, so I was surprised and asked it. The answer I got that it was their mistake but I had to pay and if I saw they used material it was my obligation to check the price with them. I asked what is the logic to use wrap on one matress and not use for another so I may expect it was not necessary to use it for another one, however the answer was that they dicide it themselves. I had to clarify with thier office the situation, however the answer was simple before I pay the full amount they will not unload my staff. IT delayed my move, I was not in my schedule that I was agreed with moving company and I had to pay extra charge which was not agrred in advance nor approved by me. I was also intimidated that I need to pay extra hours. Terrible experiencw

    Shane of Britain Removals replied:
    Mr Shabunin,In response to your opening statement we sent full terms and conditions along with our quote (this detailing terms you agreed upon).Such as full payment before unloading at your new address, materials not included within your quoted price and at no point did we agree this was a mistake. If you enter a contract you should be fully aware of the terms of that contract; your delay in making the payment and sending us a cropped screenshot (not an actual transaction) to make us continue unloading- under the trust that you had paid the remaining balance. We then had to stop again as your payment was not made and it was our right to remind you of the T's & C's because of this further waste of time that we will apply a waiting charge as you was not being honest with payment, it was only then you decided to make the payment. This was not to intimidate you but only to make you see the reality you was creating.Our quote, terms and conditions- along with communication throughout your moving process was transparent at all times.We feel shocked that you would write such a review due to your lack of understanding and or responsibility of your contractual agreement.As removal professionals the majority of our jobs are at a fixed agreed price and clearly stating if materials are or are not included within that price. In your particular case you wanted the lowest possible quote and because of this we provided you with a low quote but with materials not included.We did not apply a waiting charge for wasting our time when you delayed payment for nearly 2 hours. This was because we felt you misunderstood or did not read T's & C's properly due to your move being booked only a day before your move was to take place.Taking into account your last minute move and claims of not understanding your quote, we further discounted your materials as follows; You paid £35 for 5 large boxes, a shrink wrap roll, tape, and bubble wrap.If you purchased these materials the total cost would be over £50.However we tried to accommodate you with a reduced price mainly to allow our team to continue your move and not to cause any further delay.RegardsShane

  • Jane from London on 3/03/2018

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    Absolutely shocking. Packers packed carelessly and caused damage and packed our back door keys. Showed up late with inadequate materials. Rude attitude. Massive let down. Will not use again.

    sahil of Britain Removals replied:
    Firstly we are really upset and let down with this review you have sent us. When the job was being completed the amount of appreciation you shown it was as if we did a very good job.Yes we were late on the day of your packing which was on 09/02/2018. But we agreed to send out an extra packer due to that, the price we agreed on was for 2 men however due to the removals crew being late we sent out an additional man. And secondly our packers were informed they had to remove their shoes, as this is a health and safety hazard we don't usually agree with this but as a one off for yourself we did. Thirdly we have stated on our terms and conditions to make sure your personal belongings, any valuable items, keys or letters are put away by yourself before the packing starts. Lastly for every removal job and packing our removal crew always inform the customer before they start any job to put away any valuable items, such as keys in this situation. You were informed to keep hold of any keys however you did not and as its a packing job and our removal crew are unaware that you might need these keys, they would have packed them away as on every job our clients are informed prior to start that

    More Information

    House Removals

    From the smallest house move to the largest house moves the removals team here at Britain Removals know how frustrating moving house can be. We provide local and long distance residential services to all regions of the UK because we want to make your house moving experience as pleasant as possible. We also offer an all-inclusive house moving option that includes all packing and wrapping materials.

    Man and Van Service

    All of our man and van rental vehicles come with a tool box, trolley, protective blankets, sofa covers and ties as standard, to ensure that your small house move can be completed safely and with ease. Our van and man vehicles range in size from a small transit van to a 7.5 tonne lorry to cover all your needs.

    Packing Services

    Our friendly and experienced packing specialists will carry out a professional and stress-free packing service for all or some of your goods, to suit your requirements. For a small extra cost we can also safely unpack all your goods at your new property. We will do whatever we can to make your move as stress free as possible, in whatever way we can.

    Storage

    We have professional storage solutions that allow us to pack, collect, store and deliver all your goods, on your behalf. We also offer student storage solutions where storage containers can be shared with friends. If you are looking to de-clutter or free up valuable space in your home or business then our storage solutions can help you.

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