Helpful Movers

Helpful Movers

LONDON
Superb
based on 6 reviews
member since April 2018
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Reviews & Ratings
Customer Reviews
  • Moe Rahati

    London

    10/09/2018

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    After comapring and getting 4 quotes, Helpful Movers were the cheapest by far. They had time to come and view the flat and give me a quote. Thier staff were quick in packing. Very sattisfied.

  • Irina Jackson

    Walton-On-Thames

    14/08/2018

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    Great company! Would highly recommend it to anyone

  • Tilly Chester

    London

    13/08/2018

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    Really friendly and proffesional service, excellent prices and the move was swift and easy even with the boiling hot weather!

  • Gary Chesterton

    London

    29/06/2018

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    Hassle free move - our ever changing date was no problem and everything went smoothly on the day - we have some difficult furniture to move but with these guys it was no problem. Would definitely use again.

  • Erika Menczigar

    Surbiton

    30/07/2018

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    One of the movers behaviour was quite unacceptable, didn't care at all to be careful with our items or walls even after several warnings and on the top of this, at the end he was asking for tip!!! While the other guy was brilliant and was in shame because of his colleague.

    Response:
    Thank you for your feedback, we much appreciated, we have made inquiry with that guy and he said nothing happened like that what you said in your review. But we want to keep our standard, we have fired that guy as he was on training and it was his second day, so this guy is no more working with Helpful Movers. Please accept our apologize for any inconvenience this may caused you. Thanks
  • Colin Sparke

    London

    30/08/2020

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    An extremely disappointing job due to an unprofessional Team lead. He appeared to deliberately take longer than the quoted time of 6hrs to only complete the job in 8.5hrs, constantly reminding me that I’ll have to pay for every hour over the designated time. Some furniture was not even moved, tools were left lying all over the house (my tools as they did not bring their own), team lead was on his phone constantly or heading to the shop and tried to charge me additional fees for packaging. Damage was done to some of my furniture as well as to the property itself. The quote of packing and removal was a waste as I ended up having to assist with both tasks which was not part of the agreement. After calling the manager and complaining, I was not charged for any additional packaging or for the additional hours worked Will not use this company again and will certainly not recommend them.

    Response:
    Thank you for your honest review, we apricate your views, as the move was booked by doing video survey and we estimated that it might finish in 6 hours, as our team is allowed to take the break as its hard work, when you spoke us in the office we did not charge you any additional boxes and extra hours. we did speak with the team and they said there was no damages to anything and in fact they done the additional wrapping for your things which were going to storage to make sure they are properly protected. we still value your business and we apologize for any inconvenience this may caused you. As a good will gesture we have already compensate you with nearly £300 for not taking the money for boxes and giving you 3 extra hours for free. We wish you all the best for your next move.

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