Helpful Movers

Helpful Movers

LONDON
Great
based on 11 reviews
member since April 2018
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Reviews & Ratings
Customer Reviews
  • Aashika Damodar

    London

    19/03/2021

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    excellent service, would highly recommend

  • Clare

    Carshalton

    17/02/2021

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    Helpful movers were great value for money, the cheapest of 3 quotes. We had 2 packers come the day before the move with all boxes and wardrobe boxes. They were very efficient and packed everything, including china and breakables, very securely. On the day we had 3 5.5t vans and 5 guys. Again, they were very efficient and careful about getting everything in the right rooms. They reassembled beds and wardrobes and checked on positioning within rooms before assembly. Recommended without hesitation.

  • Susru Sukumaran

    London

    28/12/2020

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    Very helpful, very efficient. The staff were polite and careful with all 5e delivery. They also came by a few days later to collect the empty boxes which saved me a trip to the recycling centre. Recommended.

  • Moe Rahati

    London

    10/09/2018

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    After comapring and getting 4 quotes, Helpful Movers were the cheapest by far. They had time to come and view the flat and give me a quote. Thier staff were quick in packing. Very sattisfied.

  • Irina Jackson

    Walton-On-Thames

    14/08/2018

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    Great company! Would highly recommend it to anyone

  • Tilly Chester

    London

    13/08/2018

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    Really friendly and proffesional service, excellent prices and the move was swift and easy even with the boiling hot weather!

  • Gary Chesterton

    London

    29/06/2018

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    Hassle free move - our ever changing date was no problem and everything went smoothly on the day - we have some difficult furniture to move but with these guys it was no problem. Would definitely use again.

  • Erika Menczigar

    Surbiton

    30/07/2018

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    One of the movers behaviour was quite unacceptable, didn't care at all to be careful with our items or walls even after several warnings and on the top of this, at the end he was asking for tip!!! While the other guy was brilliant and was in shame because of his colleague.

    Response:
    Thank you for your feedback, we much appreciated, we have made inquiry with that guy and he said nothing happened like that what you said in your review. But we want to keep our standard, we have fired that guy as he was on training and it was his second day, so this guy is no more working with Helpful Movers. Please accept our apologize for any inconvenience this may caused you. Thanks
  • Joanna Broomes

    Morden

    5/01/2021

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    The team moving us were fantastic. We booked at very short notice and they worked so hard all day getting our stuff loaded up and dismantled. We had a big move from London to the south west so it was a long day all around. One watch out is that there is an additional charge for working after 5pm (which was inevitable with a move like this) which I wasn’t aware of. We didn’t have to pay it in the end, but calls from the head office asking for more money is the only thing that has lowered this review form five stars to three. Otherwise they were great!

  • Stefano Parmegiani

    London

    4/03/2021

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    Unfortunately, I had terrible experience with them. In the quote I had received there was clearly written that the guys would have removal's equipment (navigation, trolley, piano dolly) and item protection. Nothing of that was in place, the guys had to move all our boxes by hand one by one, slowing down the entire moving. Moreover, our furniture were not protected and, as result, they scratched and damaged some of them. When I complaint about that, sharing clear pictures, the answer I was given was 'it's just a scratch', apparently in their way of working having a scratched cabinet in the living room is normal. Also, when my TV stand was brought in the new house, I noticed some footprint on it, which means they walked on it. After the very first complaint they started to ignore me completely. In addition, I was told they would have wore PPE and covered their shoes or floor to protect the carpet, they did not have any PPE and I had to complaint over the phone to make sure they would have covered the carpet in the new house. As said, no equipment at all, which slowed down the entire moving. If you are looking for a very professional service, avoid this Company at all cost.

  • Colin Sparke

    London

    30/08/2020

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    An extremely disappointing job due to an unprofessional Team lead. He appeared to deliberately take longer than the quoted time of 6hrs to only complete the job in 8.5hrs, constantly reminding me that I’ll have to pay for every hour over the designated time. Some furniture was not even moved, tools were left lying all over the house (my tools as they did not bring their own), team lead was on his phone constantly or heading to the shop and tried to charge me additional fees for packaging. Damage was done to some of my furniture as well as to the property itself. The quote of packing and removal was a waste as I ended up having to assist with both tasks which was not part of the agreement. After calling the manager and complaining, I was not charged for any additional packaging or for the additional hours worked Will not use this company again and will certainly not recommend them.

    Response:
    Thank you for your honest review, we apricate your views, as the move was booked by doing video survey and we estimated that it might finish in 6 hours, as our team is allowed to take the break as its hard work, when you spoke us in the office we did not charge you any additional boxes and extra hours. we did speak with the team and they said there was no damages to anything and in fact they done the additional wrapping for your things which were going to storage to make sure they are properly protected. we still value your business and we apologize for any inconvenience this may caused you. As a good will gesture we have already compensate you with nearly £300 for not taking the money for boxes and giving you 3 extra hours for free. We wish you all the best for your next move.

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