Welcome to Europe Removal and Storage, we are a fully insured London house removals company and our mission is to provide the best service to all of our customers. We provide a removals service that is reliable and cost effective. Our removals teams are exceedingly professional and well trained with many years experience in the removals industry.
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6/04/2020
Review:Very polite on the day, got the job done efficiently, would recommend
Surrey
7/02/2020
Review:Really impressed with this removal company, they were friendly and informative and worked swiftly packing boxes into the van and dismantling and putting furniture back together, being informative and courteous throughout. Would definitely use them again if the need arises in future and wouldn't hesitate in recommending them.
Response:
Hi Maria Grafton : Thank you so much for your wonderful comments.Greenford
23/01/2020
Review:I had such a positive feelings and experience with Europe removals and storage limited. From the first day to end, my wife and I feel very consolated with Europe removals. I had a very strong trust on the guy Iffey to whom I talk over the phone. He gave me estimated quote that was reasonable for my budget. They visited my house and then look at my stuffs. He was a very gentle and polite person. They dismantled and assembled all my belongings. They did not harm my belongings. We were moved to our new house in a secure way. Moving can be a very nerve-racking condition in itself, but company’s crews and supervisor minimized our concerns. They were just professional’s people having stupendous customer’s service abilities. I just want to say thanks and salute to them for their lovely work.
Response:
Thank you for using our service.Kind Regards, Europe Removal and storageReading
8/09/2019
Review:Excellent service.
Response:
Thanks a lot for positive feedback and looking forward to see you again in future!Rickmansworth
9/08/2019
Review:Absolutely superb. Friendly, caring and courteous removers.
Response:
We are so pleased to hear from you. Thanks a lot!Uxbridge
18/03/2019
Review:Absolutely fantastic from beginning to end. The receptionist was so supportive and took me through the whole proccess with ease and confidence. A highly competitive price and worth every penny and was given a quote there and then when assessing the property items to be moved. No hidden extras or waiting for a quote.On the day of moving they were extremely friendly and efficient making the move run smoothly. Definitely recommend this company and thank you.
Response:
Thank you so much for your positive feedback. We greatly appreciate the time you took to share your experience and insights into our services.Windsor
7/02/2019
Review:The team in the office and the people who moved all our valuables were very efficient, polite, hard working and fast. The service was excellent and everything was done according with the plan.
Response:
We are really grateful to you to have such a nice feedback. Thanks a million!Hatfield
29/01/2019
Review:Absolutely brilliant! We had to move at short notice and natasha called me within minutes of my enquiry and sent someone round to evaluate within the hour! The guys packed our house up efficiently, quickly and with care! Very professional! The actual move went really smoothly, the team were professional, courteous, experienced, and fast! Totally blown away by how great they all were. Furniture was taken apart and reassembled the other end. They even fixed a wonky wardrobe. We have to move again in 6 months, back to our original house that’s being renovated and will be using this company again!
Response:
Showing sincere appreciation is one of the easiest ways to build a closer relationship with our customers. Thanks for your kind words!London
29/12/2018
Review:The team in the office and the movers on the day have been great and made a stressful time much more bearable. My moving date was put back so many times that at the end I was only able to give 24 hours notice and Iffy and the team were able to accommodate that.
On the day of the move the seller delayed our entry into the property until 3.30 in the afternoon and Khan and his movers waited patiently and still delivered all my furniture safely in the new house and assembled everything. Despite facing a 2 hours trip back. Thank you Khan and guys.Response:
Thanks for sharing your experience with us. Thank you so much!Purley
18/12/2018
Review:It was a big move for me, contacted 5 removal companies , in the end after speaking to the Manager of Europe Removal and getting assurances of the move I decided to go with Europe Removal . The movers men were on point arrive on the time we agreed , they were efficient with there moving of my furniture, especially when they had to move a cabinet that had glass on the front , very professional they covered and protect the glass front . They worked as a team , getting the job done professional , on time. One thing I was impressed with , as I was unable to drive up with the movers , I requested that I must have access to my personal belongings , when I arrive the next day at the storage , they followed my request .. Was very please with Europe Removal .
Response:
It was a pleasure feeling to assist you and we are always ready to help you regarding your moving. Thank you for being such a wonderful customer for us.Basingstoke
18/12/2018
Review:Very hard working, made the move run very smoothly.
Response:
We are happy to serve you. Thanks a lot!London
17/12/2018
Review:Great service, very Professional staff, best customer service ever. Would recommend this company.
Response:
We are always ready to serve you. Thank you!Croydon
14/12/2018
Review:Europe Removal and Storage lived upto our expectations,Was very happy with the service. They arrived on time and I’m very pleased to say all went to plan.I would not hesitate to recommend them. Thanks for a stress free service.
Response:
We are truly appreciate to your response. Our service will always being at your door step whenever you'll need. Thanks alot!Carshalton
25/11/2018
Review:I was very stressed because there was so much leading up to the move, However Mr Ateef who surveyed our house explained things in a good manner and was a true gentleman. Overall, the company was excellent with the communication and service provided, there were no hiccups on the day and no hidden charges. I will be using them again in future.
Response:
You are such a wonderful client for us. Thank you!Hatfield
19/11/2018
Review:Khan and his team were 1st class.
Response:
Thank you for this feedback. Your kind words really mean a lot to us!London
31/10/2018
Review:Overall I’m happy with Europe Removal and Storage. The service they provided was excellent, our furniture was well wrapped up and handled well. Price was within our budget and the lads who turned up on the day were very friendly and hardworking.
Watford
16/10/2018
Review:Me and my partner recently moved out of watford to hemel. We decided to go with Europe removal and storage, i would like to thank this company for the amazing work they did during our move. They were very cautious and handled our furniture well. Definitely be using them again and recommend them to our friends and family.
Watford
1/10/2018
Review:Me and my partner recently moved out of Watford. We decided to go with Europe Removal and Storage, we are very impressed with the professionalism of workers and how they handled all our furniture and wrapped it. The leader of the team on the day mr walleed was very helpful and polite.
Bracknell
4/09/2018
Review:Europe Removal and Storage proved to be able to respond very quickly.The move was arranged at very short notice, in less than one week. Everybody was very good natured, Maria at the office, the gentleman who did the survey, and the removal team. The packing and unloading was done very quickly, and there was no damage to our possessions. Well done everybody!
Response:
Thank you for using Europe Removals & Storage Ltd. Your positive response is much appreciated and we will always be here at your service. Kind RegardsSlough
21/06/2018
Review:Overall I’m very pleased with Europe Removal and Storage.They have deliverd fast service on the day of the move. Price was very cheap compared to other companies, who gave us a very expensive price for the same service.
Kings Langley
22/02/2018
Review:The removal went smoothly. Staff very friendly and helpful. Very competitive price. Had a few concerns after reading some negative reviews but when I raised them with Maria in the office we talked through them and was reassured. Did what it said on the tin basically at a good rate - we had things that needed moving and relocating - they were moved and relocated with smiles!!
Response:
Thank you so much for encouraging us.London
7/06/2017
Review:Haven't moved yet. OK so far.
Response:
Thank you Lucy. Your Feedback is much appreciated :)Kenley
9/02/2018
Review:My only disappointment was I had a lot of stuff to place in my new garage and the guys just piled everything up so high I can't actually reach the top and where I originally had things sorted in piles it is now all mixed up. There is glass ornaments and mirrors amongst all the boxes. I dread to think what I will find when I can sort them out.
Bracknell
6/03/2019
Review:Why had two men. but really it could have done with 3.
Edward was particularly good and took great care wrapping our items.Response:
It was very thoughtful of you. We really appreciate it! Thanks a million!Wembley
14/11/2018
Review:They price matched a quote we received from another company but they did not inform me over the telephone that there would be one less moving truck. We then had to pay £400 extra on the day as we needed that third truck. The number of trucks was written in the confirmation email, but I had already paid ovee the phone for what I thought was the previously discussed plan of 3 trucks.
London
22/12/2017
Review:Disappointed as they didn’t do my removals on the Friday they said was a mix up and then did Sunday removal and didn’t finish the job properly and left my settee and bed with rain damage on corners where was left at end of van and was very dirty. The men removing were very helpful but the office has no regard for customer service
Response:
Thank you for using Europe Removals & Storage Ltd. Your positive response is much appreciated and we will always be here at your service. Kind RegardsHounslow
19/10/2018
Review:Removal staff was courteous and arrived promptly. I was charged approx. 250 pounds extra for a 40 mins delay in my completion time which I wasn't happy with especially when they saved a considerable amount of time as I requested them to not reassemble the furniture.
One package was left in the van and not unloaded and it required me to chase up before it was returned the following week.Reading
8/01/2018
Review:The packing service was fair, but on the day it seemed to take much longer than it should have to move. The company were going to bring a large van and a small van, but only came with two small vans.... Ok, these things happen as the move the previous day went wrong and still occupied the transport. However this meant an extra return trip... this is when some things got broken. Nothing major, but little things like picture glass etc.
The thing that really got me down is that they tried to charge an extra £200 for working past 5pm.
I'm not totally displeased for the original price, but I wish I had chosen a more reputable, respectable company.
I think the main problem lay with the original inspection of my property rather than the movers on the day.Bushey
14/08/2018
Review:It was very difficult to get hold of them. No answering service on either their landline or mobile.
The actual move went well and nothing was broken and they were helpful on the day.
However I have been trying to contact them since the move to take the boxes away, but there is no reply at any number.London
14/10/2019
Review:Despite going through everything that needed to be moved beforehand, on the day the removers refused to remove several items which I then had to insist they did, or fill my car up for 3 x journeys for the items they wouldn't take. Also, again, despite seeing them all beforehand, the removers didn't have any hanging boxes to hang clothes on, so they ended up crumpled or just left in a cupboard for me to take. They also insisted I go to the cashpoint to pay them the remaining amount before they completed the move,, despite the fact the someone had agreed to call me to take payment over the phone and didn't do so. Boxes badly labelled therefor ended up in the wrong rooms and with no idea where anything is still. Carpets also left dirty from shoes - all other removers either take them off in the house or use overshoe protectors. Overall, pretty disappointing
London
10/04/2020
Review:An item of my furniture was broken during the move. We advised Europe Customer Services of this, they took the details then said they would call back. They did not. We chased them again and were told they would call back, they did not. Then I got an email asking for a review. I replied stating I was withholding my review until we had feedback from our issue, there was again no response. The gents who did the removals were fine but the aftercare response has been poor and I am left with a broken wardrobe that they are not helping with. I would not recommend this company.
Response:
Hi Denise Thank you for using Europe Removal &Storage Ltd for your move.You moved with us on 13th March 2020.Each and every customer is very important for us but as you know due to Covide -19 businesses, and economy was up and down. things are beyond from our control due to lock down.we were operating in very limited number and only moving that customer who payed the deposit and could not post pone their moves they are very few in numbers. we hope you understand it does not mean we ignored you.London
27/08/2019
Review:The packers were amazing, the supervisor miserable, quote was misleading- promised 4 crew only 3 arrived... spent most of the day on the phone trying to resolve; in the end as "goodwill" they waived key waiting charges... even tho lateness was due to them not being able to find new address and parking in the wrong place then taking over an hour to come back due to traffic and roadworks in the area... on the positive side they worked hard and efficient as moving out of 4th floor flat with no lift... nothing missing, broken or damaged.
Response:
The customer accepted that the team was very hard working and efficient, which we are confused why we was only given a 2.5 star rating on the other hand, i have checked though you booking confirmation we did say we was sending 3 crew not 4 crew, is it not possible for 4 crew to fit into one truck.Croydon
14/09/2018
Review:I had to pay extra charges due to circumstances beyond my control.
Response:
Thank you for using Europe Removal & Storage Ltd. we do agree that you had to pay some extra amount which was not under our control either, as your new property was not ready to move in, and you received your new property keys very late. however, you did mention that our team was very hard working and completed the whole job smoothly without any damages.Kind RegardsReading
26/04/2019
Review:Communication and ease of booking prior to moving day was straight forward.
Protective packing of pictures, mirrors, mattresses and sofa was promised as was disassembly and reassembly of the beds. None of this happened on the day and as a result one of our paintings lost its picture wire and a part of our sofa was dirty.
The removals guys on the day just wanted to rush through the job and took little care of our belongings, but I guess this is what you get for paying a lower price. Despite the low price I wouldn’t recommend them. Pay more for a higher quality and peace of mind.Ruislip
27/06/2017
Review:The vehicles were not as agreed in the contract. The hanging wardrobes were missing despite me phoning beforehand to remind them. The competitive quote turned out to be no better than the others when you factor in the surcharges for our incomplete packing and the distance we were going and hence the after hours work involved. I would have liked this explained up front rather than being held to ransom on the day.
On the plus side, the removal guys were careful and worked hard.
We had thirty years of stuff to move as we were retiring and with hindsight, I would advise anyone in similar circumstances to be ruthless in their decluttering and get their removal company to pick up one truckload a few days before to give you space to pack the rest. Rule of thumb, our cluttered 3 bed semi filled three 5 ton Luton type vans, about 2200 cubic feet of stuff if you can box it well. Get any remover to give you their estimate of the cubic feet so at least you are comparing quotes realistically. Then it is down to which one you trust. You get what you pay for.Response:
Thank you for using Europe Removal & Storage Ltd. We apologies for any inconvenience caused on the day of your removal. We also appreciate the compliment for our hard working employee. Furthermore, as you have mention in the comment, you had plenty of delicate and old stuff that we could not take the risk of damaging, which might have required extra working hours in order to complete your job, as if our team would have rushed the job then that could have conclude of some items being damaged and as within our field, we cannot risk such action to take place. thanks once again for using Europe Removal. Kind Regards,Wokingham
23/12/2019
Review:Absolutely terrible. Lied straight to my face when they came to do a survey. Atif, the manager, guaranteed BOTH VERBALLY AND BY TEXT dismantling and reassembling services even of gas appliances despite us asking him multiple times to make sure, but on the day the movers refused as they said this wasn't stated on their contract. That was the only reason why we chose to pay them more than another moving company, to save the hassle of finding additional engineers to do it. I tried to chase them up to complain but was blatantly ignored by them. Still no response from Atif. What an irresponsible salesman.
Response:
Dear Ida, Thank you for using our services. We are sorry that you were not 100% satisfied. We take all feed back extremely seriously. In response to your complaint. We feel that their may have been a slight miscommunication on this matter. As you are aware it is illegal for us to disconnect and reconnect your gas appliances without the required gas safety certificate. As you can see from the texts we have sent you it clearly explains we can dismantle and reassemble furniture, this however does not include disconnecting and reconnecting gas on a legal standpoint. We thank you for your custom and hope that this response helps answer your concerns. Many thanks.Wokingham
22/07/2019
Review:We would not recommend anyone using this company. The actual staff who did the physical moving were great, but the management were rude to the point of telling me to shut up. They came and quoted about 2 months before we moved, but on the day, the staff said they could not take everything. As we were moving 4 1/2 hours away, this was a major problem for us. We had to hire another van and move the balance on our own. Avoid at all costs. Take the highest quote in future. Lesson learnt. Also had a few things broken to add insult to injury.
Response:
Dear Steve,Thank you for using our service. We are really sorry to hear that you weren't happy. In response to your complaint. We have spoken to our survyor, who survyed your house sent us the list of items, which indicated you had more then what you had told our surveyor. Regarding our staff being rude to you, we have spoken to our team supervisor who attended you on the day told us you were extremely happy with our staffs. So we not sure why you have given us 1 star.Regards Europe removal and storage.St. Albans
28/02/2019
Review:The worst move ever in my life. After loading second truck they told me that they need third one and it will cost me extra £500. End up getting a van and moving rest of my belongings next day....very unprofessional! Upon arrival at the destination at 3pm I was told that they only are working until 5pm. After 5pm I will be charged overtime! This company instead of helping you to move they make your life extremely stressful. The last thing you need on your moving day!!!
Response:
Thank you for using Europe Removal & Storage Ltd for your move and giving us feedback. We are apologised that you Paid some extra amount but that is not company fault as we have all Witten email conversation form you.1) One of our supervisors did your house survey on (16/01/2019 Survey by Atif) and give you the price based on the items which you want to move, an email was sent to you at (Wed 16/01/2019 16:47) Removal Service: 1x 7.5 1x 3.5Removal Truck, Equipment (Trolleys, Straps, Tools, Blankets etc.) (5) Crews, One of Supervisor Goods-in-transit Insurance Cover (60,000.00) Congestion-charge (where applicable) and assistance with parking suspension. we sent you total price of £1,190.00. 2) while we were following her Anna Vine mentioned that she said she does not need that number of trucks, she just need two truck, a revised quotation was sent to her at Tue 22/01/2019 15:58 with reduce amount of price of £700.00. As we were expected that her stuff will not be fitted in the 2 trucks, same happen on the moving day. we have split the mover over 2 days (as a removal company we had not any extra truck on short notice to be sent) she needs to be paid charges accordingly. on the base of the services she received from us.Kind RegardsNortholt
6/10/2018
Review:team of 2 men came came on time but very bad organisation of loading furniture so that only one third of furniture was loaded in their lorry. even worse they dismantled our two sofas but rebuild them wrong and still ruined till now.
I will never recommend this company to anyoneResponse:
Thank you for using Europe Removal & Storage Ltd for your move and giving us feedback. We would like to clarify some points that you have mentioned in the comments, your job was booked for £60 per hour and for minimum for 3 hours. if you required more time, you could have easily requested to extend working hours limit for extra cost that was mentioned to you before booking. you have mentioned they only moved one third of the furniture and maybe that was because you must have only asked them to complete the work within that 3 hours. If you would have required everything to be completed and not being rushed then you could have easily requested for more hours, which would have been beneficial for our company as well as for you too. Another point i would like to mention is that our company denied to accept your job mainly due to time you were requesting to start the job was from at 17:00 in the evening, whereas we requested you couple of times to start the job at 14:00, so we are able to carry out your move in the day light when our employees are full of energy and are able to work more accurately. Moreover, after our recent conversation of sending our team back to observe and resolve your sofa complaint, we have tried to contact you multiple times over previous 3 working days but however you still have not responded.Kind Regards,Slough
18/09/2018
Review:Late 3hours, obnoxious, intimidating, some of the services paid for not done, careless with fragile goods, I had the survey first at my home so no excuse. Had to pack my own glasses etc as we only had 1.5 hours to get packed and out of home without incurring legal fees. Would never recommend them.
Response:
Hi Sharon Jeffery, Thank you once again for using Europe Removal. we agree that on the day of your move, we did reach to you a bit late due to traffic jam caused by an accident en-route to your property. We did call and informed you of the situation as well as apologised. we always try our best and send our team off to work an hour early in advance, but sometimes due to unforeseen circumstance we are unable to reach on time.Croydon
31/08/2018
Review:Thought they were a complete joke, such a rushed job, took stuff I was leaving, then said I needed another van, another £750 damaged so much of my stuff. I have phoned and emailed them and they have never got back to me. I will take this further, terrible firm.
Response:
Hi Lynn, Thank you for using Europe Removals. we defiantly advice every customer to supervise the removal team in terms of explain them of everything they need to take with them and what to leave behind. your visit was conducted by one of our senior supervisor, you did advice you the exact size of the truck, but on the removal you required an extra truck as you then asked us to take all your belongings. in above review you mention that you were going to leave some stuff, the question then is why did you then allow them to load those stuff onto the truck? the company did not receive any evidence of damages of your belongings, if you have any items damaged during the move, then you can claim for it through claim department advised on the terms and condition provided to you through mail and on the day of the move.Areas Covered
Note: Coverage may vary for international movesMore InformationHouse Removals
We know that removals can be really stressful, but by choosing the right mover you will relieve yourself of much of the associated stress. Here at Europe Removal and Storage we promise you a stress free house move. We always ensure a friendly and good value service that meets the needs of our customers, ensuring that each moving day is completed with ease.
Storage
Whether you have found yourself with a couple of weeks between moves or you simply don’t have the space for specific items anymore our storage solutions can help you. We have a protected and secure storage arrangement that is ideal for all your belongings and possessions, however big or small. Please feel free to book an appointment to come and visit our storage solution in Mitcham, London.
Packing
We have professional and experienced packers who can come to your property and pack your belongings for you so you can feel safe in the knowledge that your belongings are in safe and protected hands. We can even pack obsolescent and more abnormal shaped items, ensuring they are safe for transporting from your old property to your new one. However, if you would rather pack yourself we can supply you with all the packing you need.
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