Europe Removal and Storage

I was given a quote after a video survey was conducted of my property. Fast forward several weeks to the two days of i) packing, ii) moving - it was decided that the quote was insufficient and that the move would require more boxes, a larger vehicle and another mover, increasing the already hefty quote by another 25% which would need to be paid in cash the following day. Giving the customer a days notice to find another 500 in cash, communicated by an irritated and rude man over the phone, isnt really putting the customer first - as theyve already paid the deposit and need to move, so have no choice in the matter. In short, be wary of a low (expensive) quote from this company which can rise quite painfully at the eleventh hour.The move itself was conducted with a fair degree of care. There were only a few breakages along the way. Its a shame that a lot of debris was left at either end. The movers may also leave all of your windows open - be aware of that. Because of a heavy downpour minutes after the trucks left, my attic was flooded - my fault, apparently; no hint of an apology from the movers supervisor. Read more

Brilliant! Highly recommend. Really efficient on the day of the move and running up to the date were really accommodating as our completion date kept changing.

Great job and super quick, they came in 3 people and were very cautious with all the furniture. I totally recommend

Helpful,friendly,efficient,removal staff quick and tidy

Khan and team did an excellent job. Would definitely use them again.

Shocking and disgraceful service from this company.Fail to pack correctly items just thrown into boxes, do not use protective bubble wrap as they quote, do not provide full terms and conditions until deposit is paid. On move day show up with less men and vans than promised in quote, chaotic process and then try to extort more money from you to unload quoting their T&Cs and that they only work 9-5pm and they are now overtime.Argumentative disgraceful behaviour and make the whole experience a stressful nightmare. Read more

They were terrible. The staff were lovely so I can't fault them. But they charged 25 per person per hour after 5pm. As we had a removal from London to Nottingham for a large 4 bed house obviously it was going to go past 5pm and that is already factored into it being a higher price than moving a short distance. With 7 staff working to 10pm, this was almost 1000 extra we had to pay on the day on top of the almost 3000 we had already paid. This was hidden in the terms and conditions that were sent to us AFTER we had paid for the depositThis is a really shady company. They forced us to pay in cash on the day but then the extra 1000 was fine as a bank transfer. The staff working there are hard working but things were packed badly. Things were left behind in the house, including a really expensive mirror and rug. I've since tried to go on their website and it's no longer working. You should not be recommending this company, they are incredibly dodgy Read more

everything on time, kind and professional team!

Very stressful. The removal men although nice were behind schedule as had only 2 men packing up a 5 bedroom house the day before the move. They were still packing well into the afternoon of move so we werent in with everything until 9pm, and charged an extra 500 for it too! Read more

They turned up on time. We're very friendly and reassuring. There were no hidden charges. They gave me a quote and that was the price I paid. Brilliant! I had already booked a company before who gave me a quote but didn't make it clear that every item was counted and the price was going up massively . So cancelled them and went with Europe removals. So glad I did. Thank you Read more

Quoted me following a survey - I accepted.On moving day, they had insufficient space in the vans for my belongings - had to load the rest 3 days later and CHARGED me for the privilege.The staff were pleasant but had inadequate training and equipment. They failed to pack special items as agreed and damaged more than one. They were quick to demand payment the same day.Cannot recommend them. Read more

So professional and efficient. Not to mention cheerful and kind. Had a bad experience elsewhere last time I moved but these folks. They are the absolute best. Moved from London to Yorkshire today. Im tucked up in bed. Comfy. And so relieved that I chose this company. From the first contact to the final goodbye. Nothing but the best service and great value. Read more

The team were on time and did a great job and Kahn was a very pleasant person to work with. I would definitely recommend Europe removals and storage and would use them again if ever required.

Quick to respond from start to finish, everyone we dealt with was efficient, friendly and hardworking. Sophie in the office was very helpful, especially when we had to change our dates. The team that came to pack, led by Amir, were so good and quick. They packed up our house with good humour and charm in less than four hours. The actual move day went according to plan although the guys worked an hour over - we were aware that this would cost extra from the start. They worked really hard to get our sofa into the living room and even offered to share their lunch with us! Absolute stars, the lot of them! Read more

The guys were absolutely great. Nothing was a problem and took more then we thought they would. Made our move a lot easier.

I engaged Europe Removal & Storage Ltd for my last house move in July'21 and was very pleased with the service offered and the rates were very competitive too. The team members were friendly and very patient in their dealings. I would any time certainly recommend them to my friends and family members! Read more

Excellent very professional and polite Would definitely recommend

I could not recommend this firm any more! They were so helpful from the outset. Jerry who dealt with our initial enquiry was so accommodating, flexible, friendly and amazing from the get go. We had to change our moving date so many times & nothing was too much trouble for him. Due to last minute exchange and complete in one day, the removal men came in in 1 day and moved our whole house an hour and a half away, all within 7 hours!!!! They were also so friendly & helpful. I could not have got through this move without them all. Read more

The customer service was good. Helpful and offered plenty options for moving days. On the moving day two of them were on site. I had to help them to show them how to move the double bed from upstairs. In the other house the double bed did not fit through the stairs. They told me to dismantle it and we can bring it up with my wife later. Read more

I used Europe Removal Storage Ltd for a house move in early December 2021. I must say I was extremely happy with the professional and efficient service they gave me. From start to finish everything went smoothly. I got a very reasonable price they was in contact with me all the way through before my move with any questions or queries that I had. The customer service was excellent. On my moving day I had 3 gentleman arrived early. They were very friendly and helpful and also considerate of my property. I work full time and was happy that I got a move on a Sunday which I never expected. I move from a 3 bedroom house, and could not believe how quickly they had loaded all my property within 3 hours. I was well impressed. I would definitely use this company again and recommend them highly. Read more

I enquired on a website and had multiple firms contact me immediately

Efficient, friendly and upbeat

I did a move in Sutton. The staff of the company are quite good and helpful. They finished the move around 3 hours.

Khan and his crew were a delight. Helpful, efficient, fast and polite. They made what can be a very stressful event into a day I will remember for all the right reasons.

Great and helpful team during the quote process and on my moving date

If I could leave them zero I would. Damage property door, wall, staircase even though I shouted for them to stop. One removal man was rude. Lastly no reply to emails.

VERY BAD !!!This company are all talk and zero action ! The only thing they got right was the date of the move. And even then they turned up late!!! They promised my furniture would be wrapped ( IT WAS NOT) As a result Broken wardrobe mirrors, damaged washing machine, and scratched wooden furniture!!! When I tried to speak with the driver about the damage? Not even an apology!!! You can stick it back is the response I got!! My me, son and husband were helping the movers and at one point 1 hour into the move we could not find the movers, one mover was in the van passenger seat for over 30 mins on the phone to his wife while the other was sitting in the back of the van waiting for him while we were carrying the furniture to the van!! Before the move we agreed that I will call the office on the day and make a card payment for the remaining balance but again that could not happen and they demanded cash!!! All in all, we would have been far better off just hiring a van for the day and doing it ourselves!!!! Read more

Avoid at all cost. If possible would give 0 stars. This was by far the worst experience I have encountered from any company I have used. Someone came out twice to check what would be needed in terms of transport on moving day, we paid a deposit. We were then told this was only for moving out not moving in to new house (after two weeks storage) so had to that again x2. Then On moving day only one small van came that couldnt fit in half of our belonging. Even though this was the companies error and the supervisor that came out to quote admitted he had miss calculated and we were at no fault at all, we were told if we did not pay for an additional van and additional storage charge they would not deliver out belongs to back to us /our new home. We had no choice put to pay 1000s more as they threatened not to return our belongings if we didnt pay. As it was the companys error they said we could have a 90 discount, Removal staff on both days were lovely but had no idea what was going on as contracted and did not deal with the office. What started as an okay price turned out double what the highest quote we got at the time was!! Would NEVER use again. Not sure if a scam? Read more

They broke lots of our items, didn't write on some.of the boxes, put delicate items in the bottom of boxes with all manner of stuff on top, they wrecked most of our plants, and when we challenged them about it they produced an A4 sheet of paper saying that they only work till 5pm and after that we needed to pay one hundred pounds an hour.per person! So they said not to bother claiming for our broken stuff as we owed them 900 pounds!!! The move was the worst experience ever, would never recommend or use them.again, we were quoted one of the the really big trucks and a Luton van, on the day they turned up in 5 smaller vans. And most.of the guys were doing this as extra work to their normal jobs!! Read more

The movers were excellent! The process to get a quote, pay and move was efficient and easy! The gentlemen who helped out on the day were friendly and very considerate that we were moving with a small baby. They even packed and prepared his room around his naps. It was a wonderful experience and we will be using them again! Read more

Very helpful guys - it all went smoothly

They damaged a very expensive mahogany dining table (scratches on the table surface).Scratches on bedroom furniture. The job was underquoted and we had to pay an extra A?1,200 for overtime for the team to complete the move. The team leader was very nice and was trying his best. We found one of the movers lying down on one of our couches he didn't look ill at all. Read more

I just want to say a huge thank you for such a great job. The team were such a pleasure to deal with. So polite and professional and hard working, and quick. Would definitely recommend.

Speedy, efficient, professional service. Definitely would recommend and use again in the future!

The guys who came to help us where extremely friendly, hard working and polite.

I would highly recommend and would use them again

I was very disappointed. They quoted the cheapest price, but what was not clear is that compared to others, you pay for parking, that added almost 170 extra to the bill. The other companies included this so at he end price is very similar. They quoted for a 5 bedroom house removal, but on the day, the truck sent was perhaps small and after the second trip they wanted to charge extra. It required negotiations and talking to the Operations manager. His behaviour was so rude, yelling, and intimidating - I was so so stressed and worried. The staff were OK - except for 1 of them who constantly complaint and wanted to go home early.... you made to feel it was not a job but a big favour. Two staff members were kind and tried to help - but the experience with head office was brutal and overall I would not recommend. Read more

Just superb, the team on the day were happy to accommodate any last minute changes and were thoughtful about how they did everything. Fast, efficient, no damage and everything went smoothly

An item of my furniture was broken during the move. We advised Europe Customer Services of this, they took the details then said they would call back. They did not. We chased them again and were told they would call back, they did not. Then I got an email asking for a review. I replied stating I was withholding my review until we had feedback from our issue, there was again no response. The gents who did the removals were fine but the aftercare response has been poor and I am left with a broken wardrobe that they are not helping with. I would not recommend this company. Read more

Very polite on the day, got the job done efficiently, would recommend

Really impressed with this removal company, they were friendly and informative and worked swiftly packing boxes into the van and dismantling and putting furniture back together, being informative and courteous throughout. Would definitely use them again if the need arises in future and wouldn't hesitate in recommending them. Read more

I had such a positive feelings and experience with Europe removals and storage limited. From the first day to end, my wife and I feel very consolated with Europe removals. I had a very strong trust on the guy Iffey to whom I talk over the phone. He gave me estimated quote that was reasonable for my budget. They visited my house and then look at my stuffs. He was a very gentle and polite person. They dismantled and assembled all my belongings. They did not harm my belongings. We were moved to our new house in a secure way. Moving can be a very nerve-racking condition in itself, but companya??s crews and supervisor minimized our concerns. They were just professionala??s people having stupendous customera??s service abilities. I just want to say thanks and salute to them for their lovely work. Read more

Absolutely terrible. Lied straight to my face when they came to do a survey. Atif, the manager, guaranteed BOTH VERBALLY AND BY TEXT dismantling and reassembling services even of gas appliances despite us asking him multiple times to make sure, but on the day the movers refused as they said this wasn't stated on their contract. That was the only reason why we chose to pay them more than another moving company, to save the hassle of finding additional engineers to do it. I tried to chase them up to complain but was blatantly ignored by them. Still no response from Atif. What an irresponsible salesman. Read more

Despite going through everything that needed to be moved beforehand, on the day the removers refused to remove several items which I then had to insist they did, or fill my car up for 3 x journeys for the items they wouldn't take. Also, again, despite seeing them all beforehand, the removers didn't have any hanging boxes to hang clothes on, so they ended up crumpled or just left in a cupboard for me to take. They also insisted I go to the cashpoint to pay them the remaining amount before they completed the move,, despite the fact the someone had agreed to call me to take payment over the phone and didn't do so. Boxes badly labelled therefor ended up in the wrong rooms and with no idea where anything is still. Carpets also left dirty from shoes - all other removers either take them off in the house or use overshoe protectors. Overall, pretty disappointing Read more

Excellent service.

The packers were amazing, the supervisor miserable, quote was misleading- promised 4 crew only 3 arrived... spent most of the day on the phone trying to resolve; in the end as "goodwill" they waived key waiting charges... even tho lateness was due to them not being able to find new address and parking in the wrong place then taking over an hour to come back due to traffic and roadworks in the area... on the positive side they worked hard and efficient as moving out of 4th floor flat with no lift... nothing missing, broken or damaged. Read more

Absolutely superb. Friendly, caring and courteous removers.

We would not recommend anyone using this company. The actual staff who did the physical moving were great, but the management were rude to the point of telling me to shut up. They came and quoted about 2 months before we moved, but on the day, the staff said they could not take everything. As we were moving 4 1/2 hours away, this was a major problem for us. We had to hire another van and move the balance on our own. Avoid at all costs. Take the highest quote in future. Lesson learnt. Also had a few things broken to add insult to injury. Read more

Communication and ease of booking prior to moving day was straight forward.
Protective packing of pictures, mirrors, mattresses and sofa was promised as was disassembly and reassembly of the beds. None of this happened on the day and as a result one of our paintings lost its picture wire and a part of our sofa was dirty.
The removals guys on the day just wanted to rush through the job and took little care of our belongings, but I guess this is what you get for paying a lower price. Despite the low price I wouldna??t recommend them. Pay more for a higher quality and peace of mind. Read more

Absolutely fantastic from beginning to end. The receptionist was so supportive and took me through the whole proccess with ease and confidence. A highly competitive price and worth every penny and was given a quote there and then when assessing the property items to be moved. No hidden extras or waiting for a quote.On the day of moving they were extremely friendly and efficient making the move run smoothly. Definitely recommend this company and thank you. Read more

Why had two men. but really it could have done with 3.
Edward was particularly good and took great care wrapping our items.

The worst move ever in my life. After loading second truck they told me that they need third one and it will cost me extra A?500. End up getting a van and moving rest of my belongings next day....very unprofessional! Upon arrival at the destination at 3pm I was told that they only are working until 5pm. After 5pm I will be charged overtime! This company instead of helping you to move they make your life extremely stressful. The last thing you need on your moving day!!! Read more

The team in the office and the people who moved all our valuables were very efficient, polite, hard working and fast. The service was excellent and everything was done according with the plan.

Absolutely brilliant! We had to move at short notice and natasha called me within minutes of my enquiry and sent someone round to evaluate within the hour! The guys packed our house up efficiently, quickly and with care! Very professional! The actual move went really smoothly, the team were professional, courteous, experienced, and fast! Totally blown away by how great they all were. Furniture was taken apart and reassembled the other end. They even fixed a wonky wardrobe. We have to move again in 6 months, back to our original house thata??s being renovated and will be using this company again! Read more

The team in the office and the movers on the day have been great and made a stressful time much more bearable. My moving date was put back so many times that at the end I was only able to give 24 hours notice and Iffy and the team were able to accommodate that.
On the day of the move the seller delayed our entry into the property until 3.30 in the afternoon and Khan and his movers waited patiently and still delivered all my furniture safely in the new house and assembled everything. Despite facing a 2 hours trip back. Thank you Khan and guys. Read more

It was a big move for me, contacted 5 removal companies , in the end after speaking to the Manager of Europe Removal and getting assurances of the move I decided to go with Europe Removal . The movers men were on point arrive on the time we agreed , they were efficient with there moving of my furniture, especially when they had to move a cabinet that had glass on the front , very professional they covered and protect the glass front . They worked as a team , getting the job done professional , on time. One thing I was impressed with , as I was unable to drive up with the movers , I requested that I must have access to my personal belongings , when I arrive the next day at the storage , they followed my request .. Was very please with Europe Removal . Read more

Very hard working, made the move run very smoothly.

Great service, very Professional staff, best customer service ever. Would recommend this company.

Europe Removal and Storage lived upto our expectations,Was very happy with the service. They arrived on time and Ia??m very pleased to say all went to plan.I would not hesitate to recommend them.A Thanks for a stress free service. Read more

I was very stressed because there was so much leading up to the move, However Mr Ateef who surveyed our house explained things in a good manner and was a true gentleman. Overall, the company was excellent with the communication and service provided, there were no hiccups on the day and no hidden charges. I will be using them again in future. Read more

Khan and his team were 1st class.

They price matched a quote we received from another company but they did not inform me over the telephone that there would be one less moving truck. We then had to pay A?400 extra on the day as we needed that third truck. The number of trucks was written in the confirmation email, but I had already paid ovee the phone for what I thought was the previously discussed plan of 3 trucks. Read more

Overall Ia??m happy with Europe Removal and Storage. The service they provided was excellent, our furniture was well wrapped up and handled well. Price was within our budget and the lads who turned up on the day were very friendly and hardworking. Read more

Removal staff was courteous and arrived promptly. I was charged approx. 250 pounds extra for a 40 mins delay in my completion time which I wasn't happy with especially when they saved a considerable amount of time as I requested them to not reassemble the furniture.
One package was left in the van and not unloaded and it required me to chase up before it was returned the following week. Read more

Me and my partner recently moved out of watford to hemel. We decided to go with Europe removal and storage, i would like to thank this company for the amazing work they did during our move. They were very cautious and handled our furniture well. Definitely be using them again and recommend them to our friends and family. Read more

team of 2 men came came on time but very bad organisation of loading furniture so that only one third of furniture was loaded in their lorry. even worse they dismantled our two sofas but rebuild them wrong and still ruined till now.

I will never recommend this company to anyone Read more

Me and my partner recently moved out of Watford. We decided to go with Europe Removal and Storage, we are very impressed with the professionalism of workers and how they handled all our furniture and wrapped it. The leader of the team on the day mr walleed was very helpful and polite. Read more

Late 3hours, obnoxious, intimidating, some of the services paid for not done, careless with fragile goods, I had the survey first at my home so no excuse. Had to pack my own glasses etc as we only had 1.5 hours to get packed and out of home without incurring legal fees. Would never recommend them. Read more

I had to pay extra charges due to circumstances beyond my control.

Europe Removal and Storage proved to be able to respond very quickly.The move was arranged at very short notice, in less than one week. Everybody was very good natured, Maria at the office, the gentleman who did the survey, and the removal team. The packing and unloading was done very quickly, and there was no damage to our possessions. Well done everybody! Read more

Thought they were a complete joke, such a rushed job, took stuff I was leaving, then said I needed another van, another A?750 damaged so much of my stuff. I have phoned and emailed them and they have never got back to me. I will take this further, terrible firm. Read more

It was very difficult to get hold of them. No answering service on either their landline or mobile.
The actual move went well and nothing was broken and they were helpful on the day.
However I have been trying to contact them since the move to take the boxes away, but there is no reply at any number. Read more

Overall Ia??m very pleased with Europe Removal and Storage.They have deliverd fast service on the day of the move. Price was very cheap compared to other companies, who gave us a very expensive price for the same service. Read more

The removal went smoothly. Staff very friendly and helpful. Very competitive price. Had a few concerns after reading some negative reviews but when I raised them with Maria in the office we talked through them and was reassured. Did what it said on the tin basically at a good rate - we had things that needed moving and relocating - they were moved and relocated with smiles!! Read more

My only disappointment was I had a lot of stuff to place in my new garage and the guys just piled everything up so high I can't actually reach the top and where I originally had things sorted in piles it is now all mixed up. There is glass ornaments and mirrors amongst all the boxes. I dread to think what I will find when I can sort them out. Read more

The packing service was fair, but on the day it seemed to take much longer than it should have to move. The company were going to bring a large van and a small van, but only came with two small vans.... Ok, these things happen as the move the previous day went wrong and still occupied the transport. However this meant an extra return trip... this is when some things got broken. Nothing major, but little things like picture glass etc.
The thing that really got me down is that they tried to charge an extra A?200 for working past 5pm.
I'm not totally displeased for the original price, but I wish I had chosen a more reputable, respectable company.
I think the main problem lay with the original inspection of my property rather than the movers on the day. Read more

Disappointed as they didna??t do my removals on the Friday they said was a mix up and then did Sunday removal and didna??t finish the job properly and left my settee and bed with rain damage on corners where was left at end of van and was very dirty.The men removing were very helpful but the office has no regard for customer service Read more

The vehicles were not as agreed in the contract. The hanging wardrobes were missing despite me phoning beforehand to remind them. The competitive quote turned out to be no better than the others when you factor in the surcharges for our incomplete packing and the distance we were going and hence the after hours work involved. I would have liked this explained up front rather than being held to ransom on the day.
On the plus side, the removal guys were careful and worked hard.
We had thirty years of stuff to move as we were retiring and with hindsight, I would advise anyone in similar circumstances to be ruthless in their decluttering and get their removal company to pick up one truckload a few days before to give you space to pack the rest. Rule of thumb, our cluttered 3 bed semi filled three 5 ton Luton type vans, about 2200 cubic feet of stuff if you can box it well. Get any remover to give you their estimate of the cubic feet so at least you are comparing quotes realistically. Then it is down to which one you trust. You get what you pay for. Read more

Haven't moved yet. OK so far.