Welcome to Europe Removal and Storage, we are a fully insured London removals company and our mission is to provide the best service to all of our customers. We provide a removals service that is reliable and cost effective. Our removals teams are exceedingly professional and well trained with many years experience in the removals industry.
The removal went smoothly. Staff very friendly and helpful. Very competitive price. Had a few concerns after reading some negative reviews but when I raised them with Maria in the office we talked through them and was reassured. Did what it said on the tin basically at a good rate - we had things that needed moving and relocating - they were moved and relocated with smiles!!
Haven't moved yet. OK so far.
Roxy of Europe Removal and Storage replied:
Thank you Lucy. Your Feedback is much appreciated :)
My only disappointment was I had a lot of stuff to place in my new garage and the guys just piled everything up so high I can't actually reach the top and where I originally had things sorted in piles it is now all mixed up. There is glass ornaments and mirrors amongst all the boxes. I dread to think what I will find when I can sort them out.
Disappointed as they didn’t do my removals on the Friday they said was a mix up and then did Sunday removal and didn’t finish the job properly and left my settee and bed with rain damage on corners where was left at end of van and was very dirty. The men removing were very helpful but the office has no regard for customer service
The packing service was fair, but on the day it seemed to take much longer than it should have to move. The company were going to bring a large van and a small van, but only came with two small vans.... Ok, these things happen as the move the previous day went wrong and still occupied the transport. However this meant an extra return trip... this is when some things got broken. Nothing major, but little things like picture glass etc.
The thing that really got me down is that they tried to charge an extra £200 for working past 5pm.
I'm not totally displeased for the original price, but I wish I had chosen a more reputable, respectable company.
I think the main problem lay with the original inspection of my property rather than the movers on the day.
The vehicles were not as agreed in the contract. The hanging wardrobes were missing despite me phoning beforehand to remind them. The competitive quote turned out to be no better than the others when you factor in the surcharges for our incomplete packing and the distance we were going and hence the after hours work involved. I would have liked this explained up front rather than being held to ransom on the day.
On the plus side, the removal guys were careful and worked hard.
We had thirty years of stuff to move as we were retiring and with hindsight, I would advise anyone in similar circumstances to be ruthless in their decluttering and get their removal company to pick up one truckload a few days before to give you space to pack the rest. Rule of thumb, our cluttered 3 bed semi filled three 5 ton Luton type vans, about 2200 cubic feet of stuff if you can box it well. Get any remover to give you their estimate of the cubic feet so at least you are comparing quotes realistically. Then it is down to which one you trust. You get what you pay for.
Originally services promised were not fully honoured. Would not use again.
Absolutely the worst moving company I have ever used. Their business model is to undercut pricing, win a project and then slap extra charges for as much as they possibly can. In our case they also lied about the charges for extra packaging material. We have an email where they say no extra costs are added if we need more packaging material albeit we ended up paying hundreds of pounds for that. Along with extra trips and whatnot. We really didn't even have much alternatives because they didn't start unpacking before we had paid. At this point I felt they held our stuff as hostage. Obviously they never came back to any of our attempts to discuss this afterwards. Also, everything was delayed and took more time than what we had discussed causing extra stress. And don't expect to get a receipt either. Extra costs came up to be around 60% more which is quite a lot given that they use surveyor. I don't believe a "professional" surveyor can estimate costs and required work so grossly unless it was intentional and is evidenced by their extortionate manners during the day. Disgusting and shameful operation.
We know that removals can be really stressful, but by choosing the right mover you will relieve yourself of much of the associated stress. Here at Europe Removal and Storage we promise you a stress free house move. We always ensure a friendly and good value service that meets the needs of our customers, ensuring that each moving day is completed with ease.
Whether you have found yourself with a couple of weeks between moves or you simply don’t have the space for specific items anymore our storage solutions can help you. We have a protected and secure storage arrangement that is ideal for all your belongings and possessions, however big or small. Please feel free to book an appointment to come and visit our storage solution in Mitcham, London.
We have professional and experienced packers who can come to your property and pack your belongings for you so you can feel safe in the knowledge that your belongings are in safe and protected hands. We can even pack obsolescent and more abnormal shaped items, ensuring they are safe for transporting from your old property to your new one. However, if you would rather pack yourself we can supply you with all the packing you need.