Europe Removal and Storage

Europe Removal and Storage

Mitcham, London
Great
based on 36 reviews
member since October 2013
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Reviews & Ratings
Customer Reviews
  • Anonymous

    Reading

    8/09/2019

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    Excellent service.

  • Ashish Mehta

    Rickmansworth

    9/08/2019

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    Absolutely superb. Friendly, caring and courteous removers.

  • Selena Young

    Uxbridge

    18/03/2019

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    Absolutely fantastic from beginning to end. The receptionist was so supportive and took me through the whole proccess with ease and confidence. A highly competitive price and worth every penny and was given a quote there and then when assessing the property items to be moved. No hidden extras or waiting for a quote.On the day of moving they were extremely friendly and efficient making the move run smoothly. Definitely recommend this company and thank you.

  • Sandra Guerrero

    Windsor

    7/02/2019

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    The team in the office and the people who moved all our valuables were very efficient, polite, hard working and fast. The service was excellent and everything was done according with the plan.

  • Karen Newman

    Hatfield

    29/01/2019

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    Absolutely brilliant! We had to move at short notice and natasha called me within minutes of my enquiry and sent someone round to evaluate within the hour! The guys packed our house up efficiently, quickly and with care! Very professional! The actual move went really smoothly, the team were professional, courteous, experienced, and fast! Totally blown away by how great they all were. Furniture was taken apart and reassembled the other end. They even fixed a wonky wardrobe. We have to move again in 6 months, back to our original house that’s being renovated and will be using this company again!

  • Gabriella Usuanlele

    London

    29/12/2018

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    The team in the office and the movers on the day have been great and made a stressful time much more bearable. My moving date was put back so many times that at the end I was only able to give 24 hours notice and Iffy and the team were able to accommodate that.
    On the day of the move the seller delayed our entry into the property until 3.30 in the afternoon and Khan and his movers waited patiently and still delivered all my furniture safely in the new house and assembled everything. Despite facing a 2 hours trip back. Thank you Khan and guys.

  • Margaret Peck

    Purley

    18/12/2018

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    It was a big move for me, contacted 5 removal companies , in the end after speaking to the Manager of Europe Removal and getting assurances of the move I decided to go with Europe Removal . The movers men were on point arrive on the time we agreed , they were efficient with there moving of my furniture, especially when they had to move a cabinet that had glass on the front , very professional they covered and protect the glass front . They worked as a team , getting the job done professional , on time. One thing I was impressed with , as I was unable to drive up with the movers , I requested that I must have access to my personal belongings , when I arrive the next day at the storage , they followed my request .. Was very please with Europe Removal .

  • Joan Weston

    Basingstoke

    18/12/2018

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    Very hard working, made the move run very smoothly.

  • Muhammad Waqas

    London

    17/12/2018

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    Great service, very Professional staff, best customer service ever. Would recommend this company.

  • Nikki

    Croydon

    14/12/2018

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    Europe Removal and Storage lived upto our expectations,Was very happy with the service. They arrived on time and I’m very pleased to say all went to plan.I would not hesitate to recommend them. Thanks for a stress free service.

  • Tara Walker

    Carshalton

    25/11/2018

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    I was very stressed because there was so much leading up to the move, However Mr Ateef who surveyed our house explained things in a good manner and was a true gentleman. Overall, the company was excellent with the communication and service provided, there were no hiccups on the day and no hidden charges. I will be using them again in future.

  • Andrew Fairhurst

    Hatfield

    19/11/2018

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    Khan and his team were 1st class.

  • Jay Raj

    London

    31/10/2018

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    Overall I’m happy with Europe Removal and Storage. The service they provided was excellent, our furniture was well wrapped up and handled well. Price was within our budget and the lads who turned up on the day were very friendly and hardworking.

  • Sonia J

    Watford

    16/10/2018

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    Me and my partner recently moved out of watford to hemel. We decided to go with Europe removal and storage, i would like to thank this company for the amazing work they did during our move. They were very cautious and handled our furniture well. Definitely be using them again and recommend them to our friends and family.

  • Sarah

    Watford

    1/10/2018

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    Me and my partner recently moved out of Watford. We decided to go with Europe Removal and Storage, we are very impressed with the professionalism of workers and how they handled all our furniture and wrapped it. The leader of the team on the day mr walleed was very helpful and polite.

  • Raymond Coombs

    Bracknell

    4/09/2018

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    Europe Removal and Storage proved to be able to respond very quickly.The move was arranged at very short notice, in less than one week. Everybody was very good natured, Maria at the office, the gentleman who did the survey, and the removal team. The packing and unloading was done very quickly, and there was no damage to our possessions. Well done everybody!

    Response:
    Thank you for using Europe Removals & Storage Ltd. Your positive response is much appreciated and we will always be here at your service. Kind Regards
  • Sarah Sarah23312@gmail.com

    Slough

    21/06/2018

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    Overall I’m very pleased with Europe Removal and Storage.They have deliverd fast service on the day of the move. Price was very cheap compared to other companies, who gave us a very expensive price for the same service.

  • Sheri Stephens

    Kings Langley

    22/02/2018

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    The removal went smoothly. Staff very friendly and helpful. Very competitive price. Had a few concerns after reading some negative reviews but when I raised them with Maria in the office we talked through them and was reassured. Did what it said on the tin basically at a good rate - we had things that needed moving and relocating - they were moved and relocated with smiles!!

  • Lucy

    London

    7/06/2017

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    Haven't moved yet. OK so far.

    Response:
    Thank you Lucy. Your Feedback is much appreciated :)
  • Lynne Conlon

    Kenley

    9/02/2018

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    My only disappointment was I had a lot of stuff to place in my new garage and the guys just piled everything up so high I can't actually reach the top and where I originally had things sorted in piles it is now all mixed up. There is glass ornaments and mirrors amongst all the boxes. I dread to think what I will find when I can sort them out.

  • Sandra White

    Bracknell

    6/03/2019

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    Why had two men. but really it could have done with 3.
    Edward was particularly good and took great care wrapping our items.

  • Gary Chok

    Wembley

    14/11/2018

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    They price matched a quote we received from another company but they did not inform me over the telephone that there would be one less moving truck. We then had to pay £400 extra on the day as we needed that third truck. The number of trucks was written in the confirmation email, but I had already paid ovee the phone for what I thought was the previously discussed plan of 3 trucks.

  • Caroline Berker

    London

    22/12/2017

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    Disappointed as they didn’t do my removals on the Friday they said was a mix up and then did Sunday removal and didn’t finish the job properly and left my settee and bed with rain damage on corners where was left at end of van and was very dirty. The men removing were very helpful but the office has no regard for customer service

    Response:
    Thank you for using Europe Removals & Storage Ltd. Your positive response is much appreciated and we will always be here at your service. Kind Regards
  • Rahul Shah

    Hounslow

    19/10/2018

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    Removal staff was courteous and arrived promptly. I was charged approx. 250 pounds extra for a 40 mins delay in my completion time which I wasn't happy with especially when they saved a considerable amount of time as I requested them to not reassemble the furniture.
    One package was left in the van and not unloaded and it required me to chase up before it was returned the following week.

  • Jason Poole

    Reading

    8/01/2018

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    The packing service was fair, but on the day it seemed to take much longer than it should have to move. The company were going to bring a large van and a small van, but only came with two small vans.... Ok, these things happen as the move the previous day went wrong and still occupied the transport. However this meant an extra return trip... this is when some things got broken. Nothing major, but little things like picture glass etc.
    The thing that really got me down is that they tried to charge an extra £200 for working past 5pm.
    I'm not totally displeased for the original price, but I wish I had chosen a more reputable, respectable company.
    I think the main problem lay with the original inspection of my property rather than the movers on the day.

  • Avril Neerkin

    Bushey

    14/08/2018

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    It was very difficult to get hold of them. No answering service on either their landline or mobile.
    The actual move went well and nothing was broken and they were helpful on the day.
    However I have been trying to contact them since the move to take the boxes away, but there is no reply at any number.

  • Nick Walker

    London

    14/10/2019

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    Despite going through everything that needed to be moved beforehand, on the day the removers refused to remove several items which I then had to insist they did, or fill my car up for 3 x journeys for the items they wouldn't take. Also, again, despite seeing them all beforehand, the removers didn't have any hanging boxes to hang clothes on, so they ended up crumpled or just left in a cupboard for me to take. They also insisted I go to the cashpoint to pay them the remaining amount before they completed the move,, despite the fact the someone had agreed to call me to take payment over the phone and didn't do so. Boxes badly labelled therefor ended up in the wrong rooms and with no idea where anything is still. Carpets also left dirty from shoes - all other removers either take them off in the house or use overshoe protectors. Overall, pretty disappointing

  • Daria Ferenc

    London

    27/08/2019

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    The packers were amazing, the supervisor miserable, quote was misleading- promised 4 crew only 3 arrived... spent most of the day on the phone trying to resolve; in the end as "goodwill" they waived key waiting charges... even tho lateness was due to them not being able to find new address and parking in the wrong place then taking over an hour to come back due to traffic and roadworks in the area... on the positive side they worked hard and efficient as moving out of 4th floor flat with no lift... nothing missing, broken or damaged.

    Response:
    The customer accepted that the team was very hard working and efficient, which we are confused why we was only given a 2.5 star rating on the other hand, i have checked though you booking confirmation we did say we was sending 3 crew not 4 crew, is it not possible for 4 crew to fit into one truck.
  • Charlotte Braden

    Croydon

    14/09/2018

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    I had to pay extra charges due to circumstances beyond my control.

    Response:
    Thank you for using Europe Removal & Storage Ltd. we do agree that you had to pay some extra amount which was not under our control either, as your new property was not ready to move in, and you received your new property keys very late. however, you did mention that our team was very hard working and completed the whole job smoothly without any damages.Kind Regards
  • Heidi Cross

    Reading

    26/04/2019

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    Communication and ease of booking prior to moving day was straight forward.
    Protective packing of pictures, mirrors, mattresses and sofa was promised as was disassembly and reassembly of the beds. None of this happened on the day and as a result one of our paintings lost its picture wire and a part of our sofa was dirty.
    The removals guys on the day just wanted to rush through the job and took little care of our belongings, but I guess this is what you get for paying a lower price. Despite the low price I wouldn’t recommend them. Pay more for a higher quality and peace of mind.

  • Greg Kerchhoff

    Ruislip

    27/06/2017

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    The vehicles were not as agreed in the contract. The hanging wardrobes were missing despite me phoning beforehand to remind them. The competitive quote turned out to be no better than the others when you factor in the surcharges for our incomplete packing and the distance we were going and hence the after hours work involved. I would have liked this explained up front rather than being held to ransom on the day.
    On the plus side, the removal guys were careful and worked hard.
    We had thirty years of stuff to move as we were retiring and with hindsight, I would advise anyone in similar circumstances to be ruthless in their decluttering and get their removal company to pick up one truckload a few days before to give you space to pack the rest. Rule of thumb, our cluttered 3 bed semi filled three 5 ton Luton type vans, about 2200 cubic feet of stuff if you can box it well. Get any remover to give you their estimate of the cubic feet so at least you are comparing quotes realistically. Then it is down to which one you trust. You get what you pay for.

    Response:
    Thank you for using Europe Removal & Storage Ltd. We apologies for any inconvenience caused on the day of your removal. We also appreciate the compliment for our hard working employee. Furthermore, as you have mention in the comment, you had plenty of delicate and old stuff that we could not take the risk of damaging, which might have required extra working hours in order to complete your job, as if our team would have rushed the job then that could have conclude of some items being damaged and as within our field, we cannot risk such action to take place. thanks once again for using Europe Removal. Kind Regards,
  • Steve

    Wokingham

    22/07/2019

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    We would not recommend anyone using this company. The actual staff who did the physical moving were great, but the management were rude to the point of telling me to shut up. They came and quoted about 2 months before we moved, but on the day, the staff said they could not take everything. As we were moving 4 1/2 hours away, this was a major problem for us. We had to hire another van and move the balance on our own. Avoid at all costs. Take the highest quote in future. Lesson learnt. Also had a few things broken to add insult to injury.

  • Anna Vine

    St. Albans

    28/02/2019

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    The worst move ever in my life. After loading second truck they told me that they need third one and it will cost me extra £500. End up getting a van and moving rest of my belongings next day....very unprofessional! Upon arrival at the destination at 3pm I was told that they only are working until 5pm. After 5pm I will be charged overtime! This company instead of helping you to move they make your life extremely stressful. The last thing you need on your moving day!!!

  • Abdel Yass

    Northolt

    6/10/2018

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    team of 2 men came came on time but very bad organisation of loading furniture so that only one third of furniture was loaded in their lorry. even worse they dismantled our two sofas but rebuild them wrong and still ruined till now.
    I will never recommend this company to anyone

    Response:
    Thank you for using Europe Removal & Storage Ltd for your move and giving us feedback. We would like to clarify some points that you have mentioned in the comments, your job was booked for £60 per hour and for minimum for 3 hours. if you required more time, you could have easily requested to extend working hours limit for extra cost that was mentioned to you before booking. you have mentioned they only moved one third of the furniture and maybe that was because you must have only asked them to complete the work within that 3 hours. If you would have required everything to be completed and not being rushed then you could have easily requested for more hours, which would have been beneficial for our company as well as for you too. Another point i would like to mention is that our company denied to accept your job mainly due to time you were requesting to start the job was from at 17:00 in the evening, whereas we requested you couple of times to start the job at 14:00, so we are able to carry out your move in the day light when our employees are full of energy and are able to work more accurately. Moreover, after our recent conversation of sending our team back to observe and resolve your sofa complaint, we have tried to contact you multiple times over previous 3 working days but however you still have not responded.Kind Regards,
  • Sharon Jeffery

    Slough

    18/09/2018

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    Late 3hours, obnoxious, intimidating, some of the services paid for not done, careless with fragile goods, I had the survey first at my home so no excuse. Had to pack my own glasses etc as we only had 1.5 hours to get packed and out of home without incurring legal fees. Would never recommend them.

    Response:
    Hi Sharon Jeffery, Thank you once again for using Europe Removal. we agree that on the day of your move, we did reach to you a bit late due to traffic jam caused by an accident en-route to your property. We did call and informed you of the situation as well as apologised. we always try our best and send our team off to work an hour early in advance, but sometimes due to unforeseen circumstance we are unable to reach on time.
  • Lynn Martin

    Croydon

    31/08/2018

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    Thought they were a complete joke, such a rushed job, took stuff I was leaving, then said I needed another van, another £750 damaged so much of my stuff. I have phoned and emailed them and they have never got back to me. I will take this further, terrible firm.

    Response:
    Hi Lynn, Thank you for using Europe Removals. we defiantly advice every customer to supervise the removal team in terms of explain them of everything they need to take with them and what to leave behind. your visit was conducted by one of our senior supervisor, you did advice you the exact size of the truck, but on the removal you required an extra truck as you then asked us to take all your belongings. in above review you mention that you were going to leave some stuff, the question then is why did you then allow them to load those stuff onto the truck? the company did not receive any evidence of damages of your belongings, if you have any items damaged during the move, then you can claim for it through claim department advised on the terms and condition provided to you through mail and on the day of the move.

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