Europe Removal and Storage

Sheri Stephens from Kings Langley on 22/02/2018

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The removal went smoothly. Staff very friendly and helpful. Very competitive price. Had a few concerns after reading some negative reviews but when I raised them with Maria in the office we talked through them and was reassured. Did what it said on the tin basically at a good rate - we had things that needed moving and relocating - they were moved and relocated with smiles!!

Lucy from London on 7/06/2017

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Haven't moved yet. OK so far.

Roxy of Europe Removal and Storage replied:
Thank you Lucy. Your Feedback is much appreciated :)

Lynne Conlon from Kenley on 9/02/2018

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My only disappointment was I had a lot of stuff to place in my new garage and the guys just piled everything up so high I can't actually reach the top and where I originally had things sorted in piles it is now all mixed up. There is glass ornaments and mirrors amongst all the boxes. I dread to think what I will find when I can sort them out.

Caroline Berker from London on 22/12/2017

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Disappointed as they didn’t do my removals on the Friday they said was a mix up and then did Sunday removal and didn’t finish the job properly and left my settee and bed with rain damage on corners where was left at end of van and was very dirty. The men removing were very helpful but the office has no regard for customer service

Jason Poole from Reading on 8/01/2018

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The packing service was fair, but on the day it seemed to take much longer than it should have to move. The company were going to bring a large van and a small van, but only came with two small vans.... Ok, these things happen as the move the previous day went wrong and still occupied the transport. However this meant an extra return trip... this is when some things got broken. Nothing major, but little things like picture glass etc.
The thing that really got me down is that they tried to charge an extra £200 for working past 5pm.
I'm not totally displeased for the original price, but I wish I had chosen a more reputable, respectable company.
I think the main problem lay with the original inspection of my property rather than the movers on the day.

Greg Kerchhoff from Ruislip on 27/06/2017

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The vehicles were not as agreed in the contract. The hanging wardrobes were missing despite me phoning beforehand to remind them. The competitive quote turned out to be no better than the others when you factor in the surcharges for our incomplete packing and the distance we were going and hence the after hours work involved. I would have liked this explained up front rather than being held to ransom on the day.
On the plus side, the removal guys were careful and worked hard.
We had thirty years of stuff to move as we were retiring and with hindsight, I would advise anyone in similar circumstances to be ruthless in their decluttering and get their removal company to pick up one truckload a few days before to give you space to pack the rest. Rule of thumb, our cluttered 3 bed semi filled three 5 ton Luton type vans, about 2200 cubic feet of stuff if you can box it well. Get any remover to give you their estimate of the cubic feet so at least you are comparing quotes realistically. Then it is down to which one you trust. You get what you pay for.

Nera Mohindra from Coulsdon on 12/02/2018

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Originally services promised were not fully honoured. Would not use again.

Leyla Monshizadeh-Azar from London on 21/05/2018

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Worst company I had to ever deal with. They left everything half done and started charging me £300 per hour for extra time that they suddenly decided to add on top of our fixed deal. Unprofessional people that they asked me to watch over!!!! No packaging on second day no uniform no van with company logo and instead graffiti. A nightmare and absolute disaster

Anonymous from London on 14/07/2017

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Absolutely the worst moving company I have ever used. Their business model is to undercut pricing, win a project and then slap extra charges for as much as they possibly can. In our case they also lied about the charges for extra packaging material. We have an email where they say no extra costs are added if we need more packaging material albeit we ended up paying hundreds of pounds for that. Along with extra trips and whatnot. We really didn't even have much alternatives because they didn't start unpacking before we had paid. At this point I felt they held our stuff as hostage. Obviously they never came back to any of our attempts to discuss this afterwards. Also, everything was delayed and took more time than what we had discussed causing extra stress. And don't expect to get a receipt either. Extra costs came up to be around 60% more which is quite a lot given that they use surveyor. I don't believe a "professional" surveyor can estimate costs and required work so grossly unless it was intentional and is evidenced by their extortionate manners during the day. Disgusting and shameful operation.