Europe Removal and Storage

Jay Raj from London on 31/10/2018

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Overall I’m happy with Europe Removal and Storage. The service they provided was excellent, our furniture was well wrapped up and handled well. Price was within our budget and the lads who turned up on the day were very friendly and hardworking.

Sonia J from Watford on 16/10/2018

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Me and my partner recently moved out of watford to hemel. We decided to go with Europe removal and storage, i would like to thank this company for the amazing work they did during our move. They were very cautious and handled our furniture well. Definitely be using them again and recommend them to our friends and family.

Sarah from Watford on 1/10/2018

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Me and my partner recently moved out of Watford. We decided to go with Europe Removal and Storage, we are very impressed with the professionalism of workers and how they handled all our furniture and wrapped it. The leader of the team on the day mr walleed was very helpful and polite.

Raymond Coombs from Bracknell on 4/09/2018

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Europe Removal and Storage proved to be able to respond very quickly.The move was arranged at very short notice, in less than one week. Everybody was very good natured, Maria at the office, the gentleman who did the survey, and the removal team. The packing and unloading was done very quickly, and there was no damage to our possessions. Well done everybody!

Europe Removals of Europe Removal and Storage replied:
Thank you for using Europe Removals & Storage Ltd. Your positive response is much appreciated and we will always be here at your service. Kind Regards

Sarah Sarah23312@gmail.com from Slough on 21/06/2018

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Overall I’m very pleased with Europe Removal and Storage.They have deliverd fast service on the day of the move. Price was very cheap compared to other companies, who gave us a very expensive price for the same service.

Sheri Stephens from Kings Langley on 22/02/2018

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The removal went smoothly. Staff very friendly and helpful. Very competitive price. Had a few concerns after reading some negative reviews but when I raised them with Maria in the office we talked through them and was reassured. Did what it said on the tin basically at a good rate - we had things that needed moving and relocating - they were moved and relocated with smiles!!

Lucy from London on 7/06/2017

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Haven't moved yet. OK so far.

Roxy of Europe Removal and Storage replied:
Thank you Lucy. Your Feedback is much appreciated :)

Lynne Conlon from Kenley on 9/02/2018

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My only disappointment was I had a lot of stuff to place in my new garage and the guys just piled everything up so high I can't actually reach the top and where I originally had things sorted in piles it is now all mixed up. There is glass ornaments and mirrors amongst all the boxes. I dread to think what I will find when I can sort them out.

Gary Chok from Wembley on 14/11/2018

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They price matched a quote we received from another company but they did not inform me over the telephone that there would be one less moving truck. We then had to pay £400 extra on the day as we needed that third truck. The number of trucks was written in the confirmation email, but I had already paid ovee the phone for what I thought was the previously discussed plan of 3 trucks.

Caroline Berker from London on 22/12/2017

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Disappointed as they didn’t do my removals on the Friday they said was a mix up and then did Sunday removal and didn’t finish the job properly and left my settee and bed with rain damage on corners where was left at end of van and was very dirty. The men removing were very helpful but the office has no regard for customer service

Rahul Shah from Hounslow on 19/10/2018

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Removal staff was courteous and arrived promptly. I was charged approx. 250 pounds extra for a 40 mins delay in my completion time which I wasn't happy with especially when they saved a considerable amount of time as I requested them to not reassemble the furniture.
One package was left in the van and not unloaded and it required me to chase up before it was returned the following week.

Jason Poole from Reading on 8/01/2018

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The packing service was fair, but on the day it seemed to take much longer than it should have to move. The company were going to bring a large van and a small van, but only came with two small vans.... Ok, these things happen as the move the previous day went wrong and still occupied the transport. However this meant an extra return trip... this is when some things got broken. Nothing major, but little things like picture glass etc.
The thing that really got me down is that they tried to charge an extra £200 for working past 5pm.
I'm not totally displeased for the original price, but I wish I had chosen a more reputable, respectable company.
I think the main problem lay with the original inspection of my property rather than the movers on the day.

Avril Neerkin from Bushey on 14/08/2018

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It was very difficult to get hold of them. No answering service on either their landline or mobile.
The actual move went well and nothing was broken and they were helpful on the day.
However I have been trying to contact them since the move to take the boxes away, but there is no reply at any number.

Charlotte Braden from Croydon on 14/09/2018

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I had to pay extra charges due to circumstances beyond my control.

Europe Removals of Europe Removal and Storage replied:
Thank you for using Europe Removal & Storage Ltd. we do agree that you had to pay some extra amount which was not under our control either, as your new property was not ready to move in, and you received your new property keys very late. however, you did mention that our team was very hard working and completed the whole job smoothly without any damages.Kind Regards

Greg Kerchhoff from Ruislip on 27/06/2017

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The vehicles were not as agreed in the contract. The hanging wardrobes were missing despite me phoning beforehand to remind them. The competitive quote turned out to be no better than the others when you factor in the surcharges for our incomplete packing and the distance we were going and hence the after hours work involved. I would have liked this explained up front rather than being held to ransom on the day.
On the plus side, the removal guys were careful and worked hard.
We had thirty years of stuff to move as we were retiring and with hindsight, I would advise anyone in similar circumstances to be ruthless in their decluttering and get their removal company to pick up one truckload a few days before to give you space to pack the rest. Rule of thumb, our cluttered 3 bed semi filled three 5 ton Luton type vans, about 2200 cubic feet of stuff if you can box it well. Get any remover to give you their estimate of the cubic feet so at least you are comparing quotes realistically. Then it is down to which one you trust. You get what you pay for.

Nera Mohindra from Coulsdon on 12/02/2018

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Originally services promised were not fully honoured. Would not use again.

Abdel Yass from Northolt on 6/10/2018

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team of 2 men came came on time but very bad organisation of loading furniture so that only one third of furniture was loaded in their lorry. even worse they dismantled our two sofas but rebuild them wrong and still ruined till now.

I will never recommend this company to anyone

Europe Removals of Europe Removal and Storage replied:
Thank you for using Europe Removal & Storage Ltd for your move and giving us feedback. We would like to clarify some points that you have mentioned in the comments, your job was booked for £60 per hour and for minimum for 3 hours. if you required more time, you could have easily requested to extend working hours limit for extra cost that was mentioned to you before booking. you have mentioned they only moved one third of the furniture and maybe that was because you must have only asked them to complete the work within that 3 hours. If you would have required everything to be completed and not being rushed then you could have easily requested for more hours, which would have been beneficial for our company as well as for you too. Another point i would like to mention is that our company denied to accept your job mainly due to time you were requesting to start the job was from at 17:00 in the evening, whereas we requested you couple of times to start the job at 14:00, so we are able to carry out your move in the day light when our employees are full of energy and are able to work more accurately. Moreover, after our recent conversation of sending our team back to observe and resolve your sofa complaint, we have tried to contact you multiple times over previous 3 working days but however you still have not responded.Kind Regards,

Sharon Jeffery from Slough on 18/09/2018

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Late 3hours, obnoxious, intimidating, some of the services paid for not done, careless with fragile goods, I had the survey first at my home so no excuse. Had to pack my own glasses etc as we only had 1.5 hours to get packed and out of home without incurring legal fees. Would never recommend them.

Europe Removals of Europe Removal and Storage replied:
Hi Sharon Jeffery, Thank you once again for using Europe Removal. we agree that on the day of your move, we did reach to you a bit late due to traffic jam caused by an accident en-route to your property. We did call and informed you of the situation as well as apologised. we always try our best and send our team off to work an hour early in advance, but sometimes due to unforeseen circumstance we are unable to reach on time.

Lynn Martin from Croydon on 31/08/2018

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Thought they were a complete joke, such a rushed job, took stuff I was leaving, then said I needed another van, another £750 damaged so much of my stuff. I have phoned and emailed them and they have never got back to me. I will take this further, terrible firm.

Europe Removals of Europe Removal and Storage replied:
Hi Lynn, Thank you for using Europe Removals. we defiantly advice every customer to supervise the removal team in terms of explain them of everything they need to take with them and what to leave behind. your visit was conducted by one of our senior supervisor, you did advice you the exact size of the truck, but on the removal you required an extra truck as you then asked us to take all your belongings. in above review you mention that you were going to leave some stuff, the question then is why did you then allow them to load those stuff onto the truck? the company did not receive any evidence of damages of your belongings, if you have any items damaged during the move, then you can claim for it through claim department advised on the terms and condition provided to you through mail and on the day of the move.

Leyla Monshizadeh-Azar from London on 21/05/2018

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Worst company I had to ever deal with. They left everything half done and started charging me £300 per hour for extra time that they suddenly decided to add on top of our fixed deal. Unprofessional people that they asked me to watch over!!!! No packaging on second day no uniform no van with company logo and instead graffiti. A nightmare and absolute disaster

Anonymous from London on 14/07/2017

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Absolutely the worst moving company I have ever used. Their business model is to undercut pricing, win a project and then slap extra charges for as much as they possibly can. In our case they also lied about the charges for extra packaging material. We have an email where they say no extra costs are added if we need more packaging material albeit we ended up paying hundreds of pounds for that. Along with extra trips and whatnot. We really didn't even have much alternatives because they didn't start unpacking before we had paid. At this point I felt they held our stuff as hostage. Obviously they never came back to any of our attempts to discuss this afterwards. Also, everything was delayed and took more time than what we had discussed causing extra stress. And don't expect to get a receipt either. Extra costs came up to be around 60% more which is quite a lot given that they use surveyor. I don't believe a "professional" surveyor can estimate costs and required work so grossly unless it was intentional and is evidenced by their extortionate manners during the day. Disgusting and shameful operation.