M25 Movers

M25 Movers

Wembley
Superb
based on 65 reviews
member since May 2013
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Reviews & Ratings
Customer Reviews
  • Tokunbo Mumuney

    London

    2/09/2019

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    Nothing got missing or broken and items placed where I wanted them,

    Response:
    Dear Mr. Mumuney,Thank you very much for your positive feedback. We will always do our best to provide a above & beyond expectations service.Great job Kung fu Pandas TeamKind regards.
  • Taco Sieburgh

    London

    31/07/2019

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    Only moving company, which managed to give a clear all-in quote for my move, including temporary storage. Very responsive for enquiries when signing up, but sometimes less so, after contracted, but before move. Moving team worked hard without a brake to get everything sorted on the day itself.

    Response:
    Dear Mr. Sieburgh,Thank you very much for leaving us such a positive review. It is good to know that our team delivered above and beyond your expectations. We look forward to move you again !Great job John and Optimus Prime team !Kind regards,
  • Hanako Keller

    London

    26/06/2019

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    Very friendly, hard working team. We were very satisfied.

    Response:
    Dear Ms. Keller,Thank you for sharing! We value your loyalty to our business and are happy to hear you've enjoyed your experience with our team. We appreciate your kind words and look forward to move you next time.Great job John and The Black Pearl Team with The Wet Bandits Team !Kind regards, The M25 Movers Logistics Team
  • Ryan Boucher

    London

    22/06/2019

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    Professional, quick communication. Removal crew were fast and effective.

    Response:
    Hi Ryan.Thank you for taking the time to share your feedback with us. We are so happy to know you and your family enjoyed your recent experience with us! We will make sure to pass on your feedback to our team.Great job Andreea and Mad Max Team !Kind regards, The M25 Movers Logistics Team
  • Paola Almeida

    London

    20/06/2019

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    Great to deal with, very thorough and friendly. Quick service on the day and on packing day.
    Best quote of all the companies I have quoted with and stuck to the price even though there was the need for an extra small van on the day of move.
    Very happy with service and would recommend to anyone.

    Response:
    Dear Paola,Thank you for taking the time to review your experience with us and provide meaningful feedback. We are thrilled to hear that your experience matched your expectations. We look forward to move you again !Great job A-Team and Andreea !Kind regards, The M25 Movers Logistics Team
  • Eleanor Burrill

    London

    18/05/2019

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    They were fantastic, they done the job very well they were fast and very professional. I would recommend.

    Response:
    Hi Eleanor,We are thankful for your time and your willingness to write a review to let us know how we are doing. It is good to know that our team at M25 Movers exceeded your expectations and made your experience memorable. It was a pleasure to move you.Great job Kung Fu Pandas team and Andreea !Kind regards, The M25 Movers Logistics Team
  • Nigel Yaotey

    London

    10/05/2019

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    Really great service , the guys who did the move were excellent. I will use them again for sure. Thanks

    Response:
    Hi Nigel,Thanks for the kind words. We will be sharing your review with the team as a way to encourage them to continue to strive for excellence. It was a pleasure to move you !Great job Francisca and Super-Mario team !Kind regards, The M25 Movers Logistics Team
  • Roman

    London

    9/05/2019

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    Team arrived a bit earlier, all my stuff was packed nicely, nothing was damaged, and we finished quicker that we were expecting. Great job!

    Response:
    Dear Roman,Thank you for your kind words, we are delighted to read how our team delivered above and beyond your expectations. We look forward to being of service to you again soon.Kind regards, M25 Movers Logistics Team
  • Judith Donnelly

    London

    27/04/2019

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    Superb service. They packed the whole place up in about an hour, and promptly the next day and delivered everything quickly. Helpful, courteous and professional throughout. Highly recommended and we would use them again.

    Response:
    Hi Judith,We are so glad we were able to help you out. Helping our customers is what we love best. It was a pleasure to move you !Great job Super-Mario Team and Paul !Kind regards,
  • Marina Gaines

    London

    13/04/2019

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    Easy and smooth communication
    Reliable service

    Response:
    Dear Marina,Thank you very much for your time to review our company. We are very happy to see that you have been pleased with our services and everything went as smoothly as possible. We do our best to impress all of our clients with our premium service.Great job The Black Pearl Team and John !Kind regards,
  • Zelia Woodley

    London

    2/04/2019

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    AMAZING!!! I can not recommend m25movers highly enough! The 2 men we had moving our entire flat/Buisness arrived early and were very polite, professional, and took great care with all our possessions from precious art work to our large fridge freezer. They literally never stopped working, and their pace never decreased?!?! They are like superhero’s! They went above and beyond at every step. They worked together and found a way to get our big sofa into our rather small living room through the window! Expertly done! We are amazed and delighted by this service and will be recommending them to all our friends and family, and would now never consider using another firm. They made what could have been a very stressful day effortless. Thank you so much to our particular team, you were just fantastic.

    Response:
    Dear Zelia,Thank you for your wonderful review. We are so happy to hear that we exceeded your expectations. Your review makes a difference to us and it helps motivate us even more to do our best.Great job Ruff Ryders team and Andreea !Kind regards,
  • Alison Hollingsworth

    London

    22/03/2019

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    Very efficient and professional. The packing service was really worth while.

    Response:
    Dear Ms. Hollingsworth,Thanks for the kind words. We will be sharing your review with the team as a way to encourage them to continue to strive for excellence. It was a pleasure to move you.Great job A-Team !Kind regards,
  • Shaheryar Malik

    London

    8/03/2019

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    Very professional to deal with before signing up to their service. Did a video tour of the 2 bed flat and worked out the finer details. Got some boxes a week before to begin packing. Got packing service to start the day before. Two persons arrived and packed a decent amount of belongings as they worked for four hours. On move day, it’s all went smooth, they were not able to fit everything in one van so had to wait 1:30hrs for second van to arrive, which worked out perfectly as it gave me a chance to clean the flat throughly (instead of come back the next day to do it, had it all been fitted into one van). This also helped with unpacking at the new house as there were four people and not three working. Everything went smoothly like clockwork, everyone was very professional, on time. I would recommend and shall be using them again in one or two years when We move again.

    Response:
    Dear Ms. Malik,Thank you for taking the time to review your experience with us and provide meaningful feedback. We are thrilled to hear that your experience matched your expectations. We look forward to move you again !Great job Wet Bandits Team and GoodFellas Team !Kind regards,
  • Elinor Turner

    London

    3/03/2019

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    We opted for the full packing and moving service. The teams could not have been more professional or helpful. They packed and moved us so smoothly and quickly making the entire process stress-free. We could not have been happier with the service provided. Thank you!

    Response:
    Dear Ms. Turner,What a wonderful surprise! Your words of encouragement make us feel proud of what we do. Come visit us soon. You can count on everyone of us doing our best!Great job Kung Fu Pandas Team !Kind regards,
  • Victoria

    London

    16/02/2019

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    The guys worked really hard and everything went smoothly. I would use them again.

    Response:
    Dear Victoria,Hi [Name of the Reviewer]!We are thankful for your time and your willingness to write a review to let us know how we are doing. It is good to know that our team at M25 Movers exceeded your expectations and made your experience memorable. It was a pleasure to move you.Great job Mad Max Team !Kind regards,
  • Steven Sartin

    London

    9/02/2019

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    Superb effort. Very quick and careful and efficient. Just got on with it. Will use again

    Response:
    Dear Mr. Sartin,Thank you for your wonderful review. We are thrilled to hear you found our service an amazing one and that you will be recommending us.This is a huge compliment. It has been our pleasure having you as our customer.Great job The Black Pearl Team !Kind regards,
  • C Mac

    London

    4/01/2019

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    Very efficient. Move went without a hitch.

    Response:
    Dear Ms. Mac,Thank you very much for your glowing review of M25 Movers. We are very proud that you had such a positive experience and will pass on your feedback to your movers. As a young but growing company, we welcome customer feedback and sincerely appreciate you taking the time to give us such a positive review.Great job A-Team and Ruff Ryders Team !Kind regards,
  • Iman Nasseri

    London

    29/12/2018

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    Great company, professional packing and moving, all great!

    Response:
    Dear Ms. Nasseri,Thanks so much for giving us your take on how we are doing. We are glad customers like you are having a great experience during their move.Great job Optimus Prime Team !Kind regards,
  • Nicola Bott

    London

    28/12/2018

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    Very efficient! Turned up on time and just got on with it. Good value for money.

    Response:
    Dear Ms. Bott,Thank you for taking the time to review your experience with us and provide meaningful feedback. We are thrilled to hear that your experience matched your expectations. We look forward to move you again !Great job Ruff Ryders Team !Kind regards,
  • Bennet Griffin

    London

    22/12/2018

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    M25 were great, Vlad and Daniel were fast, hardworking, polite and helpful all the way through the 7-hour move, we were really pleased and reassured that they would make the move go smoothly

    Response:
    Dear Mr. Griffin,We are thankful for your time and your willingness to write a review to let us know how we are doing. It is good to know that our team at M25 Movers exceeded your expectations and made your experience memorable. It was a pleasure to move you.Great job Super-Mario Team !Kind regards,
  • Eileen Ryan

    London

    17/12/2018

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    They were so helpful and really knew what they were doing. They made a stressful experience as stress-free as possible. Nothing was too much trouble for them and they even helped me to get my central heating turned on. Vladimir showed me how to use the hotspot on my iPhone to use my smart television and my computer until my broadband service was connected.

    Response:
    Dear Ms. Ryan,Thank you for your kind words, we are delighted to read how our team delivered above and beyond your expectations. We look forward to being of service to you again soon.Great job BumbleBee Team !Kind regards,
  • Howard Levitan

    London

    13/12/2018

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    They were excellent . On time and very professional
    I would have no problem in recommending them

    Response:
    Dear Mr. Levitan,What a wonderful surprise! Your words of encouragement make us feel proud of what we do. Come visit us soon. You can count on everyone of us doing our best!Great job Kung Fu Pandas Team !Kind regards,
  • Fuad Hendricks

    London

    21/08/2018

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    Vlad and his team were very helpful and made the move so easy! Thank you

    Response:
    Hello Mr. Hendricks, Thank you for taking the time to share your feedback with us. We are so happy to know you and your family enjoyed your recent experience with us! We will make sure to pass on your feedback to our team. Great Job John and the Super Mario Team ! Kind regards, M25 Logistics Team
  • Melanie Bignold

    London

    21/08/2018

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    A last minute move was so professionally accommodated and completed by M25
    The team were brilliant with the packing service; not one item was broken.
    The moving day was so much calmer due to their expertise and professional attitude. They were so hard working and diligent, I could not believe how quickly it could all get done

    Response:
    Dear Ms. Bignold, Thank you very much for your glowing review of M25 Movers. We are very proud that you had such a positive experience and will pass on your feedback to your movers. As a young but growing company, we welcome customer feedback and sincerely appreciate you taking the time to give us such a positive review. Great Work Darius and the Ruff Ryders Team! Kind Regards, M25 Logistics Team
  • Veronica Maher

    London

    8/08/2018

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    Simply brilliant.
    From booking to unloading the last item. The young men were polite, cheerful and went the extra mile to ensure our moving day went smoothly.
    Thank you for the opportunity to give feedback.

    Response:
    Hi Ms. Maher, Thank you for taking the time to review your experience at M25 Movers and provide meaningful feedback. We are thrilled to hear that your experience matched your expectations. We look forward to welcoming you back very soon! Great job John and The Mad Max Team ! Kind regards, M25 Logistics Team
  • Alan Liu

    London

    5/08/2018

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    Really good customer service and fuss-free moving. Provided competitive prices and was definitely good value for money. Very quick moves and reliable. Will highly recommend this company.

    Response:
    Hello Mr. Liu, Thank you so much for giving us your take on how we are doing. We are glad customers like you are having a great experience with M25 Movers. Good job Andreea and Super Mario Team ! Kind regards, M25 Logistics Team
  • Dorito Henriques

    London

    2/08/2018

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    Very professional team and a very competitive rate. Great care was taken to package and transport our belongings. The team arrived on time, worked swiftly and unloaded quickly. Would definitely recommend.

    Response:
    Dear Ms. Henriques, Thank you for your wonderful review. We are thrilled to hear you found our service an amazing one and that you will be recommending us.This is a huge compliment. It has been our pleasure having you as our customer. Kind regards, M25 Logistics Team
  • Vani Amin

    London

    26/04/2018

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    They were very quick and efficient

    Response:
    Dear Ms. Amin,Thank you for taking the time to leave this 5-star rating! Your words of encouragement make us feel proud of what we do. We strive to provide our customers with excellent care and customer service. Thank you for your business!Great job Christian and SuperMario team !Kind regards, M25 Logistics Team
  • Claudia Nicholson

    London

    25/04/2018

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    M25 Movers were brilliant. Reliable, careful, efficient and extremely pleasant to deal with. I can highly recommend!

    Response:
    Dear Ms. Nicholson,Thanks so much for giving us your take on how we are doing. We are glad customers like you are having a great experience during their move.Kind regards, M25 Logistics Team
  • Androulla Kokoropoulos

    London

    5/04/2018

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    I haven't unpacked my things yet so hopefully all's good.
    On the day they were on time, professional, polite , hardworking and helpful.
    We had to go a little out of the way to drop some things to my mums. This was no trouble at all for them.and was included in my removal price.
    I'd highly recommend M25 Removers.

    Response:
    Dear Ms. Kokoropoulos,Thank you for sharing! We value your loyalty to our business and are happy to hear you've enjoyed your experience with our team. We appreciate your kind words and look forward to seeing you next time.Great work Christian and A-team !Kind regards, M25 Logistics Team
  • Samantha Whiteside

    London

    10/03/2018

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    This company was amazing. We have moved a lot in London and have some horror stories from the past but M25 movers were absolutely amazing. Arrived on time. Worked quick and carefully both on collection and delivery. Would 100% recommend and happy to be use again if we ever have to move again.

    Response:
    Dear Ms. Whiteside,Thank you for your wonderful review. We are thrilled to hear you found our service an amazing one and that you will be recommending us.This is a huge compliment. It has been our pleasure having you as our customer.Kind regards, M25 Logistics Team
  • Martin Abbas

    London

    5/03/2018

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    Excellent service and team. Made the whole process very manageable and they could not do enough for us. Thank you team and m25 movers
    Regards Martin

    Response:
    Dear Ms. Abbas,Thank you very much for your glowing review of M25 Movers Ltd. We are very proud that you had such a positive experience and will pass on your feedback to your movers.As a young but growing company, we welcome customer feedback and sincerely appreciate you taking the time to give us such a positive review.Great Work Andra and the Kung Fu Pandas Team!Kind RegardsM25 Logistics Team
  • Chris Morris

    London

    3/03/2018

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    These guys were incredibly reasonable, the move went very smoothly & the removers themselves were great - no damage to anything & all completed really efficiently. Would definitely recommend.

    Response:
    Dear Mr. Morris,Thank you for taking the time to provide us with your feedback. We are a growing company and appreciate that there is always more to learn; as such we will take your points on board and pass them on to the relevant employees and make the necessary changes.Please do not hesitate to get in touch with us via email or phone, should you have further queries.Kind regards, M25 Logistics Team
  • Anita Mottley

    London

    22/02/2018

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    Very happy with the service supplied by M25. Will definitely use them again and would readily recommend them.

    Response:
    Hello Ms. Mottley,Thank you for taking the time to share your feedback with us. We are so happy to know you and your family enjoyed your recent experience with us! We will make sure to pass on your feedback to our team. Hope you visit us again soon!Great Job Andra and the A-Team !Kind regards, M25 Logistics Team
  • Theo Bouras

    London

    22/02/2018

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    Excellent

    Response:
    Hello Mr. Bouras,, Thank you for the five-star review! We appreciate you taking the time to leave us such a fantastic rating!Good job Andreea and The BumbleBee Team !Kind regards, M25 Logistics Team
  • Emma Rooney

    London

    16/02/2018

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    The team 'Mad Max' were amazing and couldn’t do enough to help us. They went above and beyond and made the whole process smooth. Couldn’t recommend them highly enough. The Administration process was simple and Andra was so helpful. A massive thank you to the whole team at M25 Movers.

    Response:
    Hi Ms. Rooney,Thank you for taking the time to review your experience at M25 Movers and provide meaningful feedback. We are thrilled to hear that your experience matched your expectations. We look forward to welcoming you back very soon!Great job Andra and The Mad Max Team !Kind regards, M25 Logistics Team
  • Rachel Mcdonnell

    London

    15/02/2018

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    They were absolutely brilliant - it made moving so much easier

    Response:
    Hi Ms. McDonnell,Thank you very much for your glowing review of M25 Movers. We are very proud that you had such a positive experience and will pass on your feedback to your movers.As a young but growing company, we welcome customer feedback and sincerely appreciate you taking the time to give us such a positive review.Good job Christian and The BumbleBee Team !Kind Regards, M25 Logistics Team
  • Susan Hill

    London

    14/02/2018

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    Efficient, polite, friendly, careful and very helpful!

    Response:
    Hello Ms. Hill,Thank you so much for giving us your take on how we are doing. We are glad customers like you are having a great experience with M25 Movers.Good job Andra and The Kung Fu Pandas Team !Kind regards, M25 Logistics Team
  • Ann

    London

    10/02/2018

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    The company was very straight forward to give a quote for moving and confirming the dates. The team were punctual, polite and helpful.

    Response:
    Dear Ann,Thank you very much for your glowing review of M25 Movers Ltd. We are very proud that you had such a positive experience and will pass on your feedback to your movers.As a young but growing company, we welcome customer feedback and sincerely appreciate you taking the time to give us such a positive review.Kind RegardsM25 Movers
  • Flavia Di Bello

    London

    27/01/2018

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    Everything went really smoothly both on packing and moving day. The guys on the team were so fast moving around big items without ever touching a wall! They also helped unpacking and reassembling the furniture in our desired locations.
    I would definitely recommend them to friends and call them again for any similar job.

    Response:
    Thank you very much for your glowing review of M25 Movers Ltd. We are very proud that you had such a positive experience and will pass on your feedback to your movers.As a young but growing company, we welcome customer feedback and sincerely appreciate you taking the time to give us such a positive review.Kind Regards,The M25 Movers Team
  • Yeshim Yahya

    London

    22/01/2018

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    The team were on time, quick and efficient and very respectful with our stuff. its great value for money and would highly recommend. we also needed to change our move day by a week and they were cool with it.

  • Jeffrey Euen-Gow

    London

    21/01/2018

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    Superb from quotation to completion of our move. Highly recommend.

  • Jane Hodson

    London

    15/12/2017

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    Sebastian and his team worked incredibly hard. They were fast and efficient. Everything went smoothly. I could not believe they managed to get everything into one lorry as promised. Unloading at my new home was just as efficient despite a number of challenges. Sebastian had to take apart and rebuild my wardrobe just to get it through the front door. Not a single item was broken or damaged. I could not have asked for more and am grateful to them for a job well done.

  • Kate Houston

    London

    19/09/2017

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    The team were brilliant, turned up right on time and made quick work of moving my stuff out of my old flat and into my new one, despite the lack of a lift at my new building.
    If they fancy climbing all those stairs again, I'll definitely be in touch the next time I move.

  • Alan Ashton-Smith

    London

    12/09/2017

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    Outstanding service and efficiency from the visit for quotation through to the move itself. I would definitely use again and recommend this company.

  • James Logie

    London

    14/07/2017

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    Team Optimus Prime were exceptional. Highly efficient, needed little direction and made the move day much, much easier! Thank you!

  • Theresa Charles

    London

    5/08/2019

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    The removal men arrived on time, on the day. They were quick, professional and respectful.

    Response:
    Dear Ms. Charles,Thank you very much for your positive review ! We are happy to hear that everything went well and if you ever need to move again please do not hesitate to contact us.Great job Black Pearl team !Kind regards,
  • Scott Yelle

    London

    25/04/2019

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    Reliable and pleased with their service.

    Response:
    Dear Mr. Yelle,Thank you very much for sharing your review. We take pride at M25 Movers to deliver the best quality service in London Area. We look forward to move you again !Great job A-Team and Francisca !Kind regards,
  • Ross Cunningham

    London

    6/10/2018

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    Really excellent service. We paid for the packing and moving service and have no complaints about either. I never intend to move house again but if I did I would be very happy to use these guys. Very professional and efficient.

    Response:
    Dear Ms. Cunningham, We are thankful for your time and your willingness to write a review to let us know how we are doing. It is good to know that our team at M25 Movers exceeded your expectations and made your moving experience memorable. It was a pleasure to have you as a customer and we look forward to move you again !Great job John and Optimus Prime Team !Kind regards, The M25 Movers Logistics Team
  • Michael Murugiah

    London

    4/08/2018

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    Efficient, careful. Great service. Would recommend.

    Response:
    Hi Ms. Murugiah, Thank you very much for your glowing review of M25 Movers. We are very proud that you had such a positive experience and will pass on your feedback to your movers. As a young but growing company, we welcome customer feedback and sincerely appreciate you taking the time to give us such a positive review. Good job Andreea and The Wolverine Team ! Kind Regards, M25 Logistics Team
  • Don Stein

    London

    9/05/2018

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    Very efficient and helpful staff. Very competitive price. Management however charged extra for Friday move despite initial email blurb saying No Extra Charge For Weekends!

    Response:
    Dear Mr. Stein,Thank you very much for your glowing review of M25 Movers. We are very proud that you had such a positive experience and will pass on your feedback to your movers.As a young but growing company, we welcome customer feedback and sincerely appreciate you taking the time to give us such a positive review.Kind Regards, M25 Logistics Team
  • Ian Blears

    London

    27/03/2018

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    Very efficient. The guys worked well. Arrived at 08.30am and we were packed and on the road by 1pm.

    Response:
    Dear Mr. Blears,Thank you for the time you took in writing your review. We are pleased to know that all went well and should you ever need to move again please don't hesitate to get in touch and it will be our pleasure to assist you.Great job Christian and team Kung Fu Pandas !Kind regards, M25 Logistics Team
  • Lauren Mcallister

    London

    22/03/2019

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    Dealing with M25 movers on the run up to the day was faultless. They were responsive, patient when arrangements changed and helpful. When unforeseen events happened on the day of completion the office very generously waived waiting time charges. I can’t criticise the customer service I received from the office. The only downside was the lead removal guy on the day itself was clearly frustrated with the delay (as we all were) and curt to the point of rudeness on a number of occasions when offers of help were made. Even when we gave him some extra cash by way of apology he just pocketed it without thanks. But he’s just one guy in a team of many who were otherwise impressive.

    Response:
    Dear Ms. McAllister,Thank you for sharing ! We are happy to hear that the move itself went well. My sincere apologies for the behaviour of the team member, I can ensure you that we take this very serious and we have made the necessary changes so this will not happen again.Apologies again and we look forward to move you again !Kind regards,
  • Paul Julien

    London

    11/03/2019

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    Excellent and no fuss. Grateful they dismantled and reassembled bed, due to a tight corner. Would use again, but was surprised that they charged me extra for "waiting time" after the fact,

    Response:
    Dear Mr. Julien,Thank you very much for your time to leave us a review. We are happy to hear that we have matched your expectation. We do not charge anything for the first hour, but afterwards there is £60.00/hour as per our terms and conditions and per the move confirmation.Great job Wet Bandits team !Kind regards,
  • Terri Biggs

    London

    29/03/2019

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    Arrived at 8,when they were supposed to,come at 9.30 threw everything out. Hectic rush round that wasn't needed in this stressful day. Movers were quick and moved everything needed in good time and with care, but the early arrival meant everything wasn't ready, cats to cater, last bits put away.
    When time came to pay despite offering cash said invoice would be sent, only to find the remainder of money had been taken from sisters acccount, as,she had paid deposiit with her card. Sister not happy as her permission was not asked for. She only agreed the deposit.

    Response:
    Hi Terri,We are thankful for your time and your willingness to write a review to let us know how we are doing. My sincere apologies for the early arrival of the team, it was a system error. As per our terms and conditions, payments of the remaining balance needs to be notified in advance to our office otherwise the system charges automatically on the day of the move.Kind regards,
  • Helen Harvey

    London

    27/01/2018

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    Wasn’t aware the boxes cost £6 each. They came in multiple sizes - half were small, but they charged the same. So ended up paying for 20 boxes. They had quoted 3 x free wardrobe boxes, but only brought 2. The guys said they weren’t aware, but they didn’t reduce the amount charged. Half of the boxes looked like they’d been used at least three times before. That part was a rip off.

    The guys worked hard on the day, without lifts. Appreciated that. However, we had to rate them then and there on the doorstep so it’s hard to give a rating when we weren’t aware of the quote or unpacked. When we unpacked we found two smashed items. They also only dumped the electrical (valuable) stuff in one box without wrapping it.

    I called to discuss the cost of boxes and was promised a call back, but never received one. Poor service.

    Response:
    Thank you for taking the time to provide us with your feedback. We are a growing company and appreciate that there is always more to learn; as such we will take your points on board and pass them on to the relevant employees and make the necessary changes. Also, we note that you have failed to get in touch with us directly to allow us to respond to you and /or process your claim interanly. Please do not hesitate to get in touch with us via email or phone, should you have any questions of how to file a claim.Kind Regards,The M25 Movers Team
  • Laura Francis

    London

    21/10/2017

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    1 out of the 2 men were good. 1 man kept dropping a few things and was always taking the lightest option.... leaving myself, my boyfriend and the other removal man with the heavier boxes. There wasn't any large objects such as desk/bed etc.. so it wasn't that hard of a task. However they got to the destination fine- I decided to make my own way there via tube as both of them heavily smoked and stated that they'll be smoking in the van, so my boyfriend went with them. However all my stuff got to my new place safe and sound and in one piece so thank you! X

  • Robyn Ross

    London

    21/02/2019

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    They smashed a vase which had great sentimental value (from my wedding!) and didn’t mention it, I only knew because I heard a smash and looked out of the window! They also put a significant chip in my solid wood bed frame that now makes the bed fairly worthless and has ruined the look of it.
    Good packing team but careless handlers

    Response:
    Dear Mr. Ross,We have not been able to reply to you personally as we have no record of moving any Mrs or Mr Ross in recent years. We have also searched for claims like your on our system but, we have no record of such claim in the 12 months prior to this review being written.We are not aware of any complaint being raised of the nature you have written about in your review.Under the circumstances we would request that you contact us immediately so that we can look into into this further. Until then, as we have no record of this removal or complaint, unfortunately we would not be able to progress with any help.Please contact us on 02037432328 .Kind regards,
  • Phil Ryder

    London

    16/07/2019

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    The removals men were very miserable and grumpy. They made the whole move a bit disappointing. The company email said ‘no extra charges’ and then they decided to sting me with 3 hours waiting time. I have contested the charge with Visa. Avoid using this company.

    Response:
    Dear Ms. Ryder,We sincerely apologize for your unsatisfactory experience with our company.Our Optimus team is known for their strength, stamina and yes, their grumpy face as well - they movers who work hard for living.We pride ourself in our ability to provide with clients an all-inclusive packages but as im sure you know time is money and waiting 3.5 hours until for key is quite unacceptable in all industries, not just ours. Also its on our order of Service, T&C and you were informed via phone call on moving day and approved the charges.I also noticed that you rated the team with a 5 stars excellent service on our delivery receipt, no damages to your goods and overall satisfactory service level - not sure why the sudden change of heart.All the best and enjoy your new home,The M25 Movers Team
  • Clara Garavaglia

    London

    10/08/2019

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    Horrible experience, poor customer service, poor quality of packing, rude staff. Would not reccomend.

    Response:
    Dear Ms. Garavaglia,I would like to deeply apologise from me personally and from all of us at M25 Movers that your moving experience did not match your expectations and did not meet our promise; to provide you with a stress free day.Unfortunately we have found that moving companies can, no matter how much we strive to provide a smooth experience, be an easy target. This is quite understandable; moving home is often said to be the most stressful time after divorce and death in the family. You just need to consider the first two to realize how “bad” the situation is. We would say that this is not generally due to the movers but due to what comes before.Before moving home, clients must spend major money; on the new property, the taxman, estate agents, builders, lawyers (don't get started with these guys) and oh so many more ...and then suddenly the movers are coming, by which point you are already exhausted. And we, striving for excellence have highly trained specialists ready to move you, but should anything go wrong, we always have a listening ear and an impartial and thorough claims process. Unlike...Government - they just don’t care Estate agent - who are you again? Council - can you please hold? Taxman - who’s going to dare anyway! Builders - yaa right..So here we are dealing with hundreds of moves per month, successfully if I might add (as you can see from other reviews on this site..). But you won’t be surprised to learn that the vast majority of customers simply don’t write reviews-unless they feel something’s gone wrong or they’re just angry because of something that’s happened before the move.But we are here for you, we are happy with that, our job is not to judge but to carefully pack and move your goods from one point to a better future we hope.. and if it means also letting you let off steam - we are ok with that as well. Part of the job I guess and we take it all with love.If you would like to talk to me personally about your move, please do not hesitate to get in touch and I will do my utmost to improve your experience.Yours faithfully Gabriel, Managing Director E: gabriel@m25group.co.uk
  • Mette Bastholm Jensen

    London

    13/07/2019

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    Unreliable!!! Book at your peril! Booked and paid a deposit to M25 a month before my move. Effectively two days before the move they emailed me - didn’t call - and said they couldn’t do it after all! And no response whatsoever to my reply that that really wasn’t acceptable. Miraculously found another company able to do a late-June Friday move - busiest day, busiest time of the year - but understandably they charged extra for the short notice and having to call in extra staff. It should have been on M25 to find and sub-contract another company to deliver on the contract we’d agreed - or at minimum they should have offered to cover the additional cost of a short-notice booking elsewhere. But no. No help whatsoever. To add insult to injury, they only refunded my deposit when I called them 2-3 weeks later to remind them. I have moved several times, including internationally. M25 takes the price, by an incredibly wide margin, as the most useless, least reliable, poorest customer service operation of them all. If, like me, you’re on a schedule without a great deal of flexibility, AVOID M25 AT ALL COST - or risk getting left high and dry.

    Response:
    Dear Ms. Jensen,First, allow me to apologize on behalf of everyone at M25 Movers. We love what we do and we want every customer to have the best possible experience. Please know that your situation was an exception and we won't allow for repeats. As you can see on other reviews, we are known for taking ownership and caring deeply about our customers. We can't fix the past but you have my personal commitment to find ways to improve the way our staff serves each and every customer. Until then, please receive my most sincere apologies on behalf of everyone on the team.In regards to the refund, you have been informed by e-mail that it takes up to 14 business days for the funds to hit your account.Kind regards, The M25 Movers Logistics Team
  • James Sherston-Baker

    London

    10/07/2019

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    Written instructions given to team were completely ignored, leaving two two full wardrobes and several hanging items in a flat that was to be ready for tenants in 24 hours.
    Customer service team completely refused to discuss a solution and repeatedly lied to cover themselves, leaving me no option but to make a 500 mile round trip to recover my items.
    Removal team came in a completely different branded vehicle and uniform from M25 leading me to believe M25 had subcontracted out the work and hence the breakdown in communication. To the credit of the guys who did come, despite leaving half my stuff they were grafters and nice to deal with. Not their fault.
    0 stars would be the option if available, total disrespect for their customers, terrible communication ("yeah, no problem" then ignore it).

    Response:
    Dear Mr. Baker,We always aim to deliver a great experience. We are gutted when we miss the mark! Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn't happen again. The final check is the client's responsibility especially if half of the house is being moved and half is staying. Please accept our apologies and we hope that you'll give us a second chance.Kind regards, M25 Movers Logistics Team
  • Daniel Fenn

    London

    17/03/2019

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    I had to file a theft report with the police after using M25 Movers. If you value your belongings, I would strongly suggest that you do not use this company.
    During my move with M25 Movers a watch box containing two watches disappeared. One of the watches was a gift from my late father and so had a great deal of sentimental value, while the other had a much higher monetary value.
    I used the company for both packing and moving my belongings. I discovered that the watch box had gone missing whilst unpacking and immediately contacted the removal company. They, of course, denied all knowledge of seeing the box and claimed that I had been in the room with them the whole time they were packing. This was not true. I was then simply told that there was nothing further that they could do to find the watches, but that I could raise a claim with them. I was informed, however, that a claim would not be valid for any item that was more than three years old, which meant that the watches were not covered. I subsequently contacted the police to inform them that my watches had been stolen.
    My experience with M25 Movers was incredibly unpleasant and I strongly recommend that you do not use them.

  • Ben Chivers

    London

    4/04/2018

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    ABSOLUTELY TERRIBLE. Avoid at all costs.

    First of all, the removal men turned up at the wrong address causing big delays. Secondly during the removal process the team caused over £1000 worth of damages to our items. When I put in a claim to get compensation for the damage caused, responses were massively delayed - in fact I am still waiting for a response over 6 weeks after the move.

    A very unhappy customer.

    Response:
    Dear Mr. Chivers,First, allow me to apologize on behalf of everyone at M25 Movers. We love what we do and we want every customer to have the best possible experience. Please know that your situation was an exception and we won't allow for repeats. As you can see on other reviews, we are known for taking ownership and caring deeply about our customers. We can't fix the past but you have my personal commitment to find ways to improve the way our staff serves each and every customer. Until then, please receive my most sincere apologies on behalf of everyone on the team.Kind regards, M25 Logistics Team
  • Rosanna Setola

    London

    1/02/2018

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    This is a terrible company, incompetent removal staff, rude, arrogant unprofessional behaviour from managers; The company charged me £1540 then wanted more money for a service I already paid for, they worked in breach of contract, made threats to leave my furniture on the pavement when I made a complaint that I was promised the very least 6 men and 3 large vans, but I only received 5 men and 2 very small vans for a lot of expensive furniture and belongings which did not fit, they jammed everything in like sardines in a can, uncaring of how, their aim was to get from A to B, not prioritising damage, my moving day was stressful and painful, made worse by M25 movers who simply did not care about protecting my expensive belongings, managers ignore my calls, they ignore my emails, I have complained but managers will not communicate with me even though they promised to investigate my complaint and compensate me.

    Response:
    Dear Ms. Setola,We see that you’ve published yet another review about us, none of which is true. We are sorry that you feel that you had a negative experience with us, but note that you have a habit of writing grossly negative reviews about small businesses, perhaps not realising the harm it causes. We did our utmost to deal with your complaint through our internal procedures; customer service is extremely important to us-and the vast majority of customers-as you see from this site-have a positive experience. You responded to our offer by bombarding us with hysterically worded emails-sometimes 30 per day and by shouting and screaming at our employees on the phone. Despite our extensive experience in dedicated customer service; in this case we did not know what more we could have done.Kind Regards,The M25 Movers Team
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