Excellent service, very efficient, adapted to meet fairly complex needs perfectly. Highly recommended, having moved several times with several other companies, M25 have been the best.
The team at M25 we’re phenomenal. Helpful and true professionals.
I will use them again without hesitation.
Would not hesitate to recommend them!
Fantastic service from very start to the end.
Excellent service, from booking to move day itself. Great value for money. I would definitely use these guys again.
Great value and professional service for our home move. Would use M25 again and recommend to others. Also their virtual estimate was a service not offered by some of the other companies we looked at, and is more efficient than scheduling a home appointment.
We used m25 movers to move us from our 3rd floor flat in london to our new 4th floor flat in Sevenoaks. Neither buildings have lifts
We booked the fully inclusive service , that inc dismantling, packing & all the equipment.
We couldn’t be happier with the service provided. The 3 movers were extremely hard working and careful with all our stuff. Everything was wrapped & packed properly & labelled efficiently.
The move in total took the entire day(12 hours), and even until the last 5 mins they we still putting boxes into the correct room & assembling the furniture back together with care.
Thankyou for making the move experience painless & easy ! 100% recommend!
Can’t thank M25 Movers for making the move run as smoothly as it did.
Moved my elderly mother, from our family home of 51+ years from one borough in London to another. Packing service used, no breakages. One large sofa had to be removed from a 1st floor window, then a door had to be removed at new property to get it in. Very patient team! thank you.
Everything went to plan, highly recommend this company.
No issues at all, clearly explained the process, turned up on time, prompt unload and no breakages. Great move
Nothing got missing or broken and items placed where I wanted them,
Only moving company, which managed to give a clear all-in quote for my move, including temporary storage. Very responsive for enquiries when signing up, but sometimes less so, after contracted, but before move. Moving team worked hard without a brake to get everything sorted on the day itself.
Very friendly, hard working team. We were very satisfied.
Professional, quick communication. Removal crew were fast and effective.
Great to deal with, very thorough and friendly. Quick service on the day and on packing day.
Best quote of all the companies I have quoted with and stuck to the price even though there was the need for an extra small van on the day of move.
Very happy with service and would recommend to anyone.
They were fantastic, they done the job very well they were fast and very professional. I would recommend.
Really great service , the guys who did the move were excellent. I will use them again for sure. Thanks
Team arrived a bit earlier, all my stuff was packed nicely, nothing was damaged, and we finished quicker that we were expecting. Great job!
Superb service. They packed the whole place up in about an hour, and promptly the next day and delivered everything quickly. Helpful, courteous and professional throughout. Highly recommended and we would use them again.
Easy and smooth communication
AMAZING!!! I can not recommend m25movers highly enough! The 2 men we had moving our entire flat/Buisness arrived early and were very polite, professional, and took great care with all our possessions from precious art work to our large fridge freezer. They literally never stopped working, and their pace never decreased?!?! They are like superhero’s! They went above and beyond at every step. They worked together and found a way to get our big sofa into our rather small living room through the window! Expertly done! We are amazed and delighted by this service and will be recommending them to all our friends and family, and would now never consider using another firm. They made what could have been a very stressful day effortless. Thank you so much to our particular team, you were just fantastic.
Very efficient and professional. The packing service was really worth while.
Very professional to deal with before signing up to their service. Did a video tour of the 2 bed flat and worked out the finer details. Got some boxes a week before to begin packing. Got packing service to start the day before. Two persons arrived and packed a decent amount of belongings as they worked for four hours. On move day, it’s all went smooth, they were not able to fit everything in one van so had to wait 1:30hrs for second van to arrive, which worked out perfectly as it gave me a chance to clean the flat throughly (instead of come back the next day to do it, had it all been fitted into one van). This also helped with unpacking at the new house as there were four people and not three working. Everything went smoothly like clockwork, everyone was very professional, on time. I would recommend and shall be using them again in one or two years when We move again.
We opted for the full packing and moving service. The teams could not have been more professional or helpful. They packed and moved us so smoothly and quickly making the entire process stress-free. We could not have been happier with the service provided. Thank you!
The guys worked really hard and everything went smoothly. I would use them again.
Superb effort. Very quick and careful and efficient. Just got on with it. Will use again
Very efficient. Move went without a hitch.
Great company, professional packing and moving, all great!
Very efficient! Turned up on time and just got on with it. Good value for money.
M25 were great, Vlad and Daniel were fast, hardworking, polite and helpful all the way through the 7-hour move, we were really pleased and reassured that they would make the move go smoothly
They were so helpful and really knew what they were doing. They made a stressful experience as stress-free as possible. Nothing was too much trouble for them and they even helped me to get my central heating turned on. Vladimir showed me how to use the hotspot on my iPhone to use my smart television and my computer until my broadband service was connected.
They were excellent . On time and very professional
I would have no problem in recommending them
Vlad and his team were very helpful and made the move so easy! Thank you
A last minute move was so professionally accommodated and completed by M25
The team were brilliant with the packing service; not one item was broken.
The moving day was so much calmer due to their expertise and professional attitude. They were so hard working and diligent, I could not believe how quickly it could all get done
From booking to unloading the last item. The young men were polite, cheerful and went the extra mile to ensure our moving day went smoothly.
Thank you for the opportunity to give feedback.
Really good customer service and fuss-free moving. Provided competitive prices and was definitely good value for money. Very quick moves and reliable. Will highly recommend this company.
Very professional team and a very competitive rate. Great care was taken to package and transport our belongings. The team arrived on time, worked swiftly and unloaded quickly. Would definitely recommend.
They were very quick and efficient
M25 Movers were brilliant. Reliable, careful, efficient and extremely pleasant to deal with. I can highly recommend!
I haven't unpacked my things yet so hopefully all's good.
On the day they were on time, professional, polite , hardworking and helpful.
We had to go a little out of the way to drop some things to my mums. This was no trouble at all for them.and was included in my removal price.
I'd highly recommend M25 Removers.
This company was amazing. We have moved a lot in London and have some horror stories from the past but M25 movers were absolutely amazing. Arrived on time. Worked quick and carefully both on collection and delivery. Would 100% recommend and happy to be use again if we ever have to move again.
Excellent service and team. Made the whole process very manageable and they could not do enough for us. Thank you team and m25 movers
These guys were incredibly reasonable, the move went very smoothly & the removers themselves were great - no damage to anything & all completed really efficiently. Would definitely recommend.
Very happy with the service supplied by M25. Will definitely use them again and would readily recommend them.
The team 'Mad Max' were amazing and couldn’t do enough to help us. They went above and beyond and made the whole process smooth. Couldn’t recommend them highly enough. The Administration process was simple and Andra was so helpful. A massive thank you to the whole team at M25 Movers.
They were absolutely brilliant - it made moving so much easier
Efficient, polite, friendly, careful and very helpful!
The company was very straight forward to give a quote for moving and confirming the dates. The team were punctual, polite and helpful.
Everything went really smoothly both on packing and moving day. The guys on the team were so fast moving around big items without ever touching a wall! They also helped unpacking and reassembling the furniture in our desired locations.
I would definitely recommend them to friends and call them again for any similar job.
The team were on time, quick and efficient and very respectful with our stuff. its great value for money and would highly recommend. we also needed to change our move day by a week and they were cool with it.
Superb from quotation to completion of our move. Highly recommend.
Sebastian and his team worked incredibly hard. They were fast and efficient. Everything went smoothly. I could not believe they managed to get everything into one lorry as promised. Unloading at my new home was just as efficient despite a number of challenges. Sebastian had to take apart and rebuild my wardrobe just to get it through the front door. Not a single item was broken or damaged. I could not have asked for more and am grateful to them for a job well done.
The team were brilliant, turned up right on time and made quick work of moving my stuff out of my old flat and into my new one, despite the lack of a lift at my new building.
If they fancy climbing all those stairs again, I'll definitely be in touch the next time I move.
Outstanding service and efficiency from the visit for quotation through to the move itself. I would definitely use again and recommend this company.
Team Optimus Prime were exceptional. Highly efficient, needed little direction and made the move day much, much easier! Thank you!
Yes, They are professionally packaged our stuff and they did it quick and on time.
The removal men arrived on time, on the day. They were quick, professional and respectful.
Reliable and pleased with their service.
Really excellent service. We paid for the packing and moving service and have no complaints about either. I never intend to move house again but if I did I would be very happy to use these guys. Very professional and efficient.
Efficient, careful. Great service. Would recommend.
Very efficient and helpful staff. Very competitive price. Management however charged extra for Friday move despite initial email blurb saying No Extra Charge For Weekends!
Very efficient. The guys worked well. Arrived at 08.30am and we were packed and on the road by 1pm.
Everything works very well.. but the team that came to do the work was not very customer oriented.. We had only one issue to lift the mattress to the second floor, but it was properly managed by the back office team..
Dealing with M25 movers on the run up to the day was faultless. They were responsive, patient when arrangements changed and helpful. When unforeseen events happened on the day of completion the office very generously waived waiting time charges. I can’t criticise the customer service I received from the office. The only downside was the lead removal guy on the day itself was clearly frustrated with the delay (as we all were) and curt to the point of rudeness on a number of occasions when offers of help were made. Even when we gave him some extra cash by way of apology he just pocketed it without thanks. But he’s just one guy in a team of many who were otherwise impressive.
Excellent and no fuss. Grateful they dismantled and reassembled bed, due to a tight corner. Would use again, but was surprised that they charged me extra for "waiting time" after the fact,
Arrived at 8,when they were supposed to,come at 9.30 threw everything out. Hectic rush round that wasn't needed in this stressful day. Movers were quick and moved everything needed in good time and with care, but the early arrival meant everything wasn't ready, cats to cater, last bits put away.
When time came to pay despite offering cash said invoice would be sent, only to find the remainder of money had been taken from sisters acccount, as,she had paid deposiit with her card. Sister not happy as her permission was not asked for. She only agreed the deposit.
Overall, we were pleased with the service but there were a couple of major drawbacks. Some antique china was broken and, having read the terms and conditions, we were unable to claim for these due to their age and cost. Secondly, a bag of 20 one pound coins went missing. Again, we were unable to claim as coins are excluded. The lesson for us is to pay more attention to the small print, but it would be helpful for M25 to flag these things in advance (as indeed they do when you try to make a claim).
The appointed time was delayed by four hours. Which meant that the removal team had to work 10-11 hours straight the next day. The fireman started out civil and ended the day unhelpful snd shirty when asked to help place a heavy cupboard, implying that he should be paid more. In addition a mirror was broken in transit, and no response to the claim for it has as yet been received!
Lets start with good things.
The two people that arrived in the end worked very hard and fast to get the move done.
Now the bad things.
1/ They were supposed to be at the property at 9 am.
2/ At 9:20 am, no sign of them no message, so I called to find out what is going on. The guy on the phone tells me, they have flat tyre and AA is helping them. For that reason they will be 2 hours late. At that stage I knew this is a lie, as AA does not do tyres.
3/ At 11 am no sign of them no calls no messages. So called again, and the guy on the phone told me that the will be there soon.
3/ At 11:20 they arrived, I checked the tyres on the van, and they were all old, so no tyres were replaced, which proves the guy on the phone was lying.
4/ Late while one of the M25 guys was on the phone with the office, I heard that in fact the two guys that arrived, had a day off, and the team that was supposed to come was sent to another more lucrative job.
5/ They were supposed the send 4.5T van but they sent 3.5 t van.
This meant that the two guys spent more time re-ranging and packing things in the van then really moving furniture from the flat to the van.
6/ The work lasted 4h I paid 5h
Wasn’t aware the boxes cost £6 each. They came in multiple sizes - half were small, but they charged the same. So ended up paying for 20 boxes. They had quoted 3 x free wardrobe boxes, but only brought 2. The guys said they weren’t aware, but they didn’t reduce the amount charged. Half of the boxes looked like they’d been used at least three times before. That part was a rip off.
The guys worked hard on the day, without lifts. Appreciated that. However, we had to rate them then and there on the doorstep so it’s hard to give a rating when we weren’t aware of the quote or unpacked. When we unpacked we found two smashed items. They also only dumped the electrical (valuable) stuff in one box without wrapping it.
I called to discuss the cost of boxes and was promised a call back, but never received one. Poor service.
1 out of the 2 men were good. 1 man kept dropping a few things and was always taking the lightest option.... leaving myself, my boyfriend and the other removal man with the heavier boxes. There wasn't any large objects such as desk/bed etc.. so it wasn't that hard of a task. However they got to the destination fine- I decided to make my own way there via tube as both of them heavily smoked and stated that they'll be smoking in the van, so my boyfriend went with them. However all my stuff got to my new place safe and sound and in one piece so thank you! X
They smashed a vase which had great sentimental value (from my wedding!) and didn’t mention it, I only knew because I heard a smash and looked out of the window! They also put a significant chip in my solid wood bed frame that now makes the bed fairly worthless and has ruined the look of it.
Good packing team but careless handlers
The movers started off Doing well, but then became rude and impatient after they found the house we were moving to had more stairs and tricky/narrow hallways than they expected. They Started banging things around.
To much negative comments to put down, all i am saying is do not use this company ever! Its to expensive & they send incompetent movers! My £465 turned into £1300! & the job was not finished on the day so had to wait another week to have competent re asemblers to come in to
The removals men were very miserable and grumpy. They made the whole move a bit disappointing. The company email said ‘no extra charges’ and then they decided to sting me with 3 hours waiting time. I have contested the charge with Visa. Avoid using this company.
Supposed to have 2 vans, then told 3 the day before. Only 1 turned up in the morning. Second came in the afternoon and the third came in the evening. Move delayed as a result and couldn’t get through to anyone on the phone all day.
No acknowledgment or apology given until I complained and just got excuses and said they didn’t do anything wrong. Offered £50. Disgraceful customer service. There are plenty of removal companies out there, use someone else!
Horrible experience, poor customer service, poor quality of packing, rude staff. Would not reccomend.
Unreliable!!! Book at your peril! Booked and paid a deposit to M25 a month before my move. Effectively two days before the move they emailed me - didn’t call - and said they couldn’t do it after all! And no response whatsoever to my reply that that really wasn’t acceptable. Miraculously found another company able to do a late-June Friday move - busiest day, busiest time of the year - but understandably they charged extra for the short notice and having to call in extra staff. It should have been on M25 to find and sub-contract another company to deliver on the contract we’d agreed - or at minimum they should have offered to cover the additional cost of a short-notice booking elsewhere. But no. No help whatsoever. To add insult to injury, they only refunded my deposit when I called them 2-3 weeks later to remind them. I have moved several times, including internationally. M25 takes the price, by an incredibly wide margin, as the most useless, least reliable, poorest customer service operation of them all. If, like me, you’re on a schedule without a great deal of flexibility, AVOID M25 AT ALL COST - or risk getting left high and dry.
Written instructions given to team were completely ignored, leaving two two full wardrobes and several hanging items in a flat that was to be ready for tenants in 24 hours.
Customer service team completely refused to discuss a solution and repeatedly lied to cover themselves, leaving me no option but to make a 500 mile round trip to recover my items.
Removal team came in a completely different branded vehicle and uniform from M25 leading me to believe M25 had subcontracted out the work and hence the breakdown in communication. To the credit of the guys who did come, despite leaving half my stuff they were grafters and nice to deal with. Not their fault.
0 stars would be the option if available, total disrespect for their customers, terrible communication ("yeah, no problem" then ignore it).
I had to file a theft report with the police after using M25 Movers. If you value your belongings, I would strongly suggest that you do not use this company.
During my move with M25 Movers a watch box containing two watches disappeared. One of the watches was a gift from my late father and so had a great deal of sentimental value, while the other had a much higher monetary value.
I used the company for both packing and moving my belongings. I discovered that the watch box had gone missing whilst unpacking and immediately contacted the removal company. They, of course, denied all knowledge of seeing the box and claimed that I had been in the room with them the whole time they were packing. This was not true. I was then simply told that there was nothing further that they could do to find the watches, but that I could raise a claim with them. I was informed, however, that a claim would not be valid for any item that was more than three years old, which meant that the watches were not covered. I subsequently contacted the police to inform them that my watches had been stolen.
My experience with M25 Movers was incredibly unpleasant and I strongly recommend that you do not use them.
ABSOLUTELY TERRIBLE. Avoid at all costs.
First of all, the removal men turned up at the wrong address causing big delays. Secondly during the removal process the team caused over £1000 worth of damages to our items. When I put in a claim to get compensation for the damage caused, responses were massively delayed - in fact I am still waiting for a response over 6 weeks after the move.
A very unhappy customer.
This is a terrible company, incompetent removal staff, rude, arrogant unprofessional behaviour from managers; The company charged me £1540 then wanted more money for a service I already paid for, they worked in breach of contract, made threats to leave my furniture on the pavement when I made a complaint that I was promised the very least 6 men and 3 large vans, but I only received 5 men and 2 very small vans for a lot of expensive furniture and belongings which did not fit, they jammed everything in like sardines in a can, uncaring of how, their aim was to get from A to B, not prioritising damage, my moving day was stressful and painful, made worse by M25 movers who simply did not care about protecting my expensive belongings, managers ignore my calls, they ignore my emails, I have complained but managers will not communicate with me even though they promised to investigate my complaint and compensate me.
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