M25 Movers

They asked a extra fee. The receptionist said the bikes are OK but they asked it and one of the movers get angered.

We ran into several obstacles on the moving day (none were M25's fault) and the team were so patient and helpful throughout. They brought so much care and logic to the move I really couldn't have recommended them anymore. Memorably brilliant and will be advising anyone I know who is moving to go with M25 Movers. Read more

The changed the timing and disturbed my schedule and gave me a one week later appointment, I used another company instead and eventually they charged 2 hrs minimum charge

Quite a lot went wrong on the day and on the weeks after unfortunately.

Amazing! Excellent service from start to finish. Made a stressful situation very easy and stress-free. The removal men were fantastic on the day. Very polite and professional. Completed our move in less than 2 hours! Cant recommend M25 movers highly enough. Read more

M25 Movers were fantastic and I would absolutely use them again. They were punctual, efficient, and professional.

Moved a family of 5 plus cat from one house to the next. Lots of boxes plus furniture plus indoor and outdoor plants. They did a WhatsApp call video survey, very easy to arrange, very pleasant surveyor. Made an offer on the back of the survey. They weren't the cheapest but certainly the most credible ones who seem to know what they are talking about. A team of 7 pax on the day. All very friendly, clean, efficient, fast, and careful with any valuable items. Will definitely use them again. Read more

Great, no issues.Next time i will use their pack move and unpack all inclusive service!Thank you

These guys were great: prompt, efficient, friendly and took great care of our belongings. I would highly recommend.

Very professional service with team who were understanding of the challenges with moving an elderly couple.Provided great support and fast service to complete a challenging move efficiently.

Thank you to Sergiou and the team for working hard and getting the job done

They were so accommodated and quick will use them again

Fantastic and professional from start to finish. Amazing dissembling and put back better than new. All unloaded with minimum fuss and very competitive prices. Will definitely use again

Yes, They are professionally packaged our stuff and they did it quick and on time.

Excellent service, very efficient, adapted to meet fairly complex needs perfectly. Highly recommended, having moved several times with several other companies, M25 have been the best.

The team at M25 wea??re phenomenal. Helpful and true professionals.
I will use them again without hesitation.
Highly recommended

Overall, we were pleased with the service but there were a couple of major drawbacks. Some antique china was broken and, having read the terms and conditions, we were unable to claim for these due to their age and cost. Secondly, a bag of 20 one pound coins went missing. Again, we were unable to claim as coins are excluded. The lesson for us is to pay more attention to the small print, but it would be helpful for M25 to flag these things in advance (as indeed they do when you try to make a claim). Read more

The movers started off Doing well, but then became rude and impatient after they found the house we were moving to had more stairs and tricky/narrow hallways than they expected. They Started banging things around.
Poor job. Read more

Everything works very well.. but the team that came to do the work was not very customer oriented.. We had only one issue to lift the mattress to the second floor, but it was properly managed by the back office team.. Read more

Would not hesitate to recommend them!
Fantastic service from very start to the end.

Excellent service, from booking to move day itself. Great value for money. I would definitely use these guys again.

Great value and professional service for our home move. Would use M25 again and recommend to others. Also their virtual estimate was a service not offered by some of the other companies we looked at, and is more efficient than scheduling a home appointment. Read more

We used m25 movers to move us from our 3rd floor flat in london to our new 4th floor flat in Sevenoaks. Neither buildings have lifts
We booked the fully inclusive service , that inc dismantling, packing & all the equipment.

We couldna??t be happier with the service provided. The 3 movers were extremely hard working and careful with all our stuff. Everything was wrapped & packed properly & labelled efficiently.

The move in total took the entire day(12 hours), and even until the last 5 mins they we still putting boxes into the correct room & assembling the furniture back together with care.

Thankyou for making the move experience painless & easy ! 100% recommend! Read more

Cana??t thank M25 Movers for making the move run as smoothly as it did.

Moved my elderly mother, from our family home of 51+ years from one borough in London to another. Packing service used, no breakages. One large sofa had to be removed from a 1st floor window, then a door had to be removed at new property to get it in. Very patient team! thank you.

Everything went to plan, highly recommend this company. Read more

Supposed to have 2 vans, then told 3 the day before. Only 1 turned up in the morning. Second came in the afternoon and the third came in the evening. Move delayed as a result and couldna??t get through to anyone on the phone all day.
No acknowledgment or apology given until I complained and just got excuses and said they didna??t do anything wrong. Offered A?50. Disgraceful customer service. There are plenty of removal companies out there, use someone else! Read more

To much negative comments to put down, all i am saying is do not use this company ever! Its to expensive & they send incompetent movers! My A?465 turned into A?1300! & the job was not finished on the day so had to wait another week to have competent re asemblers to come in to Read more

The appointed time was delayed by four hours. Which meant that the removal team had to work 10-11 hours straight the next day. The fireman started out civil and ended the day unhelpful snd shirty when asked to help place a heavy cupboard, implying that he should be paid more. In addition a mirror was broken in transit, and no response to the claim for it has as yet been received! Read more

No issues at all, clearly explained the process, turned up on time, prompt unload and no breakages. Great move

Lets start with good things.
The two people that arrived in the end worked very hard and fast to get the move done.

Now the bad things.
1/ They were supposed to be at the property at 9 am.
2/ At 9:20 am, no sign of them no message, so I called to find out what is going on. The guy on the phone tells me, they have flat tyre and AA is helping them. For that reason they will be 2 hours late. At that stage I knew this is a lie, as AA does not do tyres.
3/ At 11 am no sign of them no calls no messages. So called again, and the guy on the phone told me that the will be there soon.
3/ At 11:20 they arrived, I checked the tyres on the van, and they were all old, so no tyres were replaced, which proves the guy on the phone was lying.
4/ Late while one of the M25 guys was on the phone with the office, I heard that in fact the two guys that arrived, had a day off, and the team that was supposed to come was sent to another more lucrative job.
5/ They were supposed the send 4.5T van but they sent 3.5 t van.
This meant that the two guys spent more time re-ranging and packing things in the van then really moving furniture from the flat to the van.
6/ The work lasted 4h I paid 5h Read more

Nothing got missing or broken and items placed where I wanted them,

Horrible experience, poor customer service, poor quality of packing, rude staff. Would not reccomend.

The removal men arrived on time, on the day. They were quick, professional and respectful.

Only moving company, which managed to give a clear all-in quote for my move, including temporary storage. Very responsive for enquiries when signing up, but sometimes less so, after contracted, but before move. Moving team worked hard without a brake to get everything sorted on the day itself. Read more

The removals men were very miserable and grumpy. They made the whole move a bit disappointing. The company email said a??no extra chargesa?? and then they decided to sting me with 3 hours waiting time. I have contested the charge with Visa. Avoid using this company. Read more

Unreliable!!! Book at your peril! Booked and paid a deposit to M25 a month before my move. Effectively two days before the move they emailed me - didna??t call - and said they couldna??t do it after all! And no response whatsoever to my reply that that really wasna??t acceptable. Miraculously found another company able to do a late-June Friday move - busiest day, busiest time of the year - but understandably they charged extra for the short notice and having to call in extra staff. It should have been on M25 to find and sub-contract another company to deliver on the contract wea??d agreed - or at minimum they should have offered to cover the additional cost of a short-notice booking elsewhere. But no. No help whatsoever. To add insult to injury, they only refunded my deposit when I called them 2-3 weeks later to remind them. I have moved several times, including internationally. M25 takes the price, by an incredibly wide margin, as the most useless, least reliable, poorest customer service operation of them all. If, like me, youa??re on a schedule without a great deal of flexibility, AVOID M25 AT ALL COST - or risk getting left high and dry. Read more

Written instructions given to team were completely ignored, leaving two two full wardrobes and several hanging items in a flat that was to be ready for tenants in 24 hours.

Customer service team completely refused to discuss a solution and repeatedly lied to cover themselves, leaving me no option but to make a 500 mile round trip to recover my items.

Removal team came in a completely different branded vehicle and uniform from M25 leading me to believe M25 had subcontracted out the work and hence the breakdown in communication. To the credit of the guys who did come, despite leaving half my stuff they were grafters and nice to deal with. Not their fault.

0 stars would be the option if available, total disrespect for their customers, terrible communication ("yeah, no problem" then ignore it). Read more

Very friendly, hard working team. We were very satisfied.

Professional, quick communication. Removal crew were fast and effective.

Great to deal with, very thorough and friendly. Quick service on the day and on packing day.
Best quote of all the companies I have quoted with and stuck to the price even though there was the need for an extra small van on the day of move.
Very happy with service and would recommend to anyone. Read more

They were fantastic, they done the job very well they were fast and very professional. I would recommend.

Really great service , the guys who did the move were excellent. I will use them again for sure. Thanks

Team arrived a bit earlier, all my stuff was packed nicely, nothing was damaged, and we finished quicker that we were expecting. Great job!

Superb service. They packed the whole place up in about an hour, and promptly the next day and delivered everything quickly. Helpful, courteous and professional throughout. Highly recommended and we would use them again. Read more

Reliable and pleased with their service.

Easy and smooth communication
Reliable service

AMAZING!!! I can not recommend m25movers highly enough! The 2 men we had moving our entire flat/Buisness arrived early and were very polite, professional, and took great care with all our possessions from precious art work to our large fridge freezer. They literally never stopped working, and their pace never decreased?!?! They are like superheroa??s! They went above and beyond at every step. They worked together and found a way to get our big sofa into our rather small living room through the window! Expertly done! We are amazed and delighted by this service and will be recommending them to all our friends and family, and would now never consider using another firm. They made what could have been a very stressful day effortless. Thank you so much to our particular team, you were just fantastic. Read more

Arrived at 8,when they were supposed to,come at 9.30 threw everything out. Hectic rush round that wasn't needed in this stressful day. Movers were quick and moved everything needed in good time and with care, but the early arrival meant everything wasn't ready, cats to cater, last bits put away.

When time came to pay despite offering cash said invoice would be sent, only to find the remainder of money had been taken from sisters acccount, as,she had paid deposiit with her card. Sister not happy as her permission was not asked for. She only agreed the deposit. Read more

Dealing with M25 movers on the run up to the day was faultless. They were responsive, patient when arrangements changed and helpful. When unforeseen events happened on the day of completion the office very generously waived waiting time charges. I cana??t criticise the customer service I received from the office. The only downside was the lead removal guy on the day itself was clearly frustrated with the delay (as we all were) and curt to the point of rudeness on a number of occasions when offers of help were made. Even when we gave him some extra cash by way of apology he just pocketed it without thanks. But hea??s just one guy in a team of many who were otherwise impressive. Read more

Very efficient and professional. The packing service was really worth while.

I had to file a theft report with the police after using M25 Movers. If you value your belongings, I would strongly suggest that you do not use this company.

During my move with M25 Movers a watch box containing two watches disappeared. One of the watches was a gift from my late father and so had a great deal of sentimental value, while the other had a much higher monetary value.

I used the company for both packing and moving my belongings. I discovered that the watch box had gone missing whilst unpacking and immediately contacted the removal company. They, of course, denied all knowledge of seeing the box and claimed that I had been in the room with them the whole time they were packing. This was not true. I was then simply told that there was nothing further that they could do to find the watches, but that I could raise a claim with them. I was informed, however, that a claim would not be valid for any item that was more than three years old, which meant that the watches were not covered. I subsequently contacted the police to inform them that my watches had been stolen.

My experience with M25 Movers was incredibly unpleasant and I strongly recommend that you do not use them. Read more

Excellent and no fuss. Grateful they dismantled and reassembled bed, due to a tight corner. Would use again, but was surprised that they charged me extra for "waiting time" after the fact,

Very professional to deal with before signing up to their service. Did a video tour of the 2 bed flat and worked out the finer details. Got some boxes a week before to begin packing. Got packing service to start the day before. Two persons arrived and packed a decent amount of belongings as they worked for four hours. On move day, ita??s all went smooth, they were not able to fit everything in one van so had to wait 1:30hrs for second van to arrive, which worked out perfectly as it gave me a chance to clean the flat throughly (instead of come back the next day to do it, had it all been fitted into one van). This also helped with unpacking at the new house as there were four people and not three working. Everything went smoothly like clockwork, everyone was very professional, on time. I would recommend and shall be using them again in one or two years when We move again. Read more

We opted for the full packing and moving service. The teams could not have been more professional or helpful. They packed and moved us so smoothly and quickly making the entire process stress-free. We could not have been happier with the service provided. Thank you! Read more

They smashed a vase which had great sentimental value (from my wedding!) and didna??t mention it, I only knew because I heard a smash and looked out of the window! They also put a significant chip in my solid wood bed frame that now makes the bed fairly worthless and has ruined the look of it.

Good packing team but careless handlers Read more

The guys worked really hard and everything went smoothly. I would use them again.

Superb effort. Very quick and careful and efficient. Just got on with it. Will use again

Very efficient. Move went without a hitch.

Great company, professional packing and moving, all great!

Very efficient! Turned up on time and just got on with it. Good value for money.

M25 were great, Vlad and Daniel were fast, hardworking, polite and helpful all the way through the 7-hour move, we were really pleased and reassured that they would make the move go smoothly

They were so helpful and really knew what they were doing. They made a stressful experience as stress-free as possible. Nothing was too much trouble for them and they even helped me to get my central heating turned on. Vladimir showed me how to use the hotspot on my iPhone to use my smart television and my computer until my broadband service was connected. Read more

They were excellent . On time and very professional
I would have no problem in recommending them

Really excellent service. We paid for the packing and moving service and have no complaints about either. I never intend to move house again but if I did I would be very happy to use these guys. Very professional and efficient. Read more

Vlad and his team were very helpful and made the move so easy! Thank you

A last minute move was so professionally accommodated and completed by M25
The team were brilliant with the packing service; not one item was broken.
The moving day was so much calmer due to their expertise and professional attitude. They were so hard working and diligent, I could not believe how quickly it could all get done Read more

Simply brilliant.
From booking to unloading the last item. The young men were polite, cheerful and went the extra mile to ensure our moving day went smoothly.
Thank you for the opportunity to give feedback. Read more

Really good customer service and fuss-free moving. Provided competitive prices and was definitely good value for money. Very quick moves and reliable. Will highly recommend this company.

Efficient, careful. Great service. Would recommend.

Very professional team and a very competitive rate. Great care was taken to package and transport our belongings. The team arrived on time, worked swiftly and unloaded quickly. Would definitely recommend. Read more

Very efficient and helpful staff. Very competitive price. Management however charged extra for Friday move despite initial email blurb saying No Extra Charge For Weekends!

They were very quick and efficient

M25 Movers were brilliant. Reliable, careful, efficient and extremely pleasant to deal with. I can highly recommend!

I haven't unpacked my things yet so hopefully all's good.
On the day they were on time, professional, polite , hardworking and helpful.
We had to go a little out of the way to drop some things to my mums. This was no trouble at all for them.and was included in my removal price.
I'd highly recommend M25 Removers. Read more

ABSOLUTELY TERRIBLE. Avoid at all costs.

First of all, the removal men turned up at the wrong address causing big delays. Secondly during the removal process the team caused over A?1000 worth of damages to our items. When I put in a claim to get compensation for the damage caused, responses were massively delayed - in fact I am still waiting for a response over 6 weeks after the move.

A very unhappy customer. Read more

Very efficient. The guys worked well. Arrived at 08.30am and we were packed and on the road by 1pm.

This company was amazing. We have moved a lot in London and have some horror stories from the past but M25 movers were absolutely amazing. Arrived on time. Worked quick and carefully both on collection and delivery. Would 100% recommend and happy to be use again if we ever have to move again. Read more

Excellent service and team. Made the whole process very manageable and they could not do enough for us. Thank you team and m25 movers
Regards Martin

These guys were incredibly reasonable, the move went very smoothly & the removers themselves were great - no damage to anything & all completed really efficiently. Would definitely recommend.

Very happy with the service supplied by M25. Will definitely use them again and would readily recommend them.

Excellent

The team 'Mad Max' were amazing and couldna??t do enough to help us. They went above and beyond and made the whole process smooth. Couldna??t recommend them highly enough. The Administration process was simple and Andra was so helpful. A massive thank you to the whole team at M25 Movers. Read more