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Nightmare. They dont stick to the timescales they quote, you have to chase for updates and their customer service is shocking. Im sure the report is the same as any other company would provide. My advice is to go elsewhere!
Such a helpful surveyor, prompt courteous and thorough
Fantastic service, easy and professional
They said survey can be done same or next week, i ended up waiting for over 2 weeks. Ignored my request by saying if something changes they move it but didnt give me any explanation. Extending also survey report. Very bad experience. Wouldn't recommended.
We are in the process of buying a late-Victorian house, so we were looking for a structural survey (RICS Level 3) to be carried out along with an evaluation. Our experience with Prinsegate CS has been great from the start. All communication was clear, swift and polite, and I would like to thank Jemma and Sarah in particular. They arranged a visit to the property liasing with the estate agent directly and they even managed to push it forward by a couple of days when they had a last minute cancellation.The survey was carried out by Laine Benn, who we cannot thank enough. She not only provided the most thorough report, highlighting all defects and potential issues that needed a specialist's assessment, but also was so nice as to go over all her findings on a follow-up phone call where she explained in simple words what we had to look out for. Her evaluation report was also very accurate and surprisingly close to the lender's surveyor's evaluation! Outstanding service.We will definitely use Prinsegate's services again in the future and recommend them to all our friends.Thank you!
Overall good but took a while to upload the survey
We booked to have a RICS Level 3 survey completed with added extras including Early appointment, 24 hour turn around , thermal imaging and drone pictures. Each on of these added extras came at a cost which we were happy to pay.The Survey took place in an early appointment, however the report took the normal 3-5 working days to come through- we had to ring to chase this. Why did we bother to pay extra! We had a follow up call with the surveyor which was very helpful. We raised at this point we didnt have the drone or thermal images.The drone and thermal imaging pictures were not present on this report.We chased for these items and after a week they still hadn't come through! I called to ask to talk to someone and complain and request a refund. No one called me back!Instead we got an email, "have you had the drone pictures and thermal imaging report through?"I called again, I just wanted to talk to someone about the service, I requested someone call us to discuss this matter, but AGAIN, no one called us back and this time we got a message over their portal service "a partial refund will be generated in 5-10 working days" No explanation or apology.
Very prompt appointment made.Quick to respond to queries. Easy to read report & thorough
Very professional service. Would use them again if needed.
Communication very bad. Their surveyors and admin team dont liase with each other. Not happy with the service
Yes they were very good! They got the survey done very quickly which was amazing. Very good at replying to emails. All in all a very good survey. I would highly recommend!
All good, no problems , very helpful
Final report was covering every little detail, then when you asked the question afterwards, I was told it was ok.Surveyor just seemed to cover every outcome to cover himself.Report said he was not allowed access to garage, but owner said yes he was allowed access.Then when I asked this to the surveyor, he said we ran out of time.A big point was made of condensation in roof, then when I asked this, he said he would expect this, especially at this time of year.Just seemed like every possible outcome was covered in surveyors favour.Price was good, but report seemed not so.
Excellent service and quite precise report that helped me renegotiate the price of the new property.. Hopefully this will help me to minimise any future repair costs too.
Very helpful and kept me informed throughout the process
Completed everything quickly and sent report in timely manner
communication wasn't great initially when we asked for an update on whether the survey went ahead, but thorough survey which was completed quickly
Brilliant service and very affordable.
They were very efficient in booking me in and helpful in explaining the building survey afterwards.
Having used a different surveyor last year I could definitely see a difference in quality. I believe the surveyor themself who performed the inspection did a fair job but the report that came back was really lacking.Took about a week to arrive which was 3 days later than they said it would. I had to chase them twice and it arrived straight away after my 2nd chase so clearly they had forgotten.The report itself had spelling mistakes (apparently had been spell checked by the company). Also talked about a colour coded system but it's not easy from a first glance where any problems exist with the property.The biggest fault I could see was that there was so much fluff in the report, it would tell you about eveytype of roof material even if the property only had 1 type. Complete copy and paste job, 120 pages could have been about 40 imo.The survey I had done last year also had some rough estimates on what things would cost to do. This company didn't do anything like that. I know a true estimate is hard but a rough ball park figure wouldn't have gone a miss.Won't be using this company again in the future.
Excellent service, good value for money and efficient. Brilliant report, very thorough and clear. Highly recommended
All in all good service, there was a day or 2 delay on receiving a report but honest and in-depth report allowed me to make difficult decision to pull out off sale. The best decision I have made, really. Thank you for your Level 3 report.
Very professional and plenty of high quality photos to describe all the areas surveyed. Plenty of detail explained in clear and concise way which allowed us to make an informed decision. Good communication throughout from Prinsegate.
Excellent survey and a timely report. Will definitely use again
Paid for a RICS Level 3 Survey - it was generic, lacked information and missed several defects, one of which was a serious structural issue. Report is not worth the paper it is written on. The Co Dir, Nicholas Prinse's response to my complaint was rude and threatening. He has said he is going to charge me 250 an hour for time spent on my complaint! Tried to bully me in to not taking things further.
They have a good costumer service and plenty of hours that you can talk to them, call, online chat and emailI really good service
London South East
Very professional and courteous service, and great price.
Very quick to respond, easy to book and good execution
London South West
Really quick turnaround and thorough report
Great service. Very thorough report, promt and friendly customer service and very flexible when offering follow up conversations about findings. Would definitely recommend!
No reply for more information with regards to a building inspection report
London South East
Quick turn around. Detailed report. Answered questions post survey.
London South East
Prinsegate have been really helpful - the phone call and communication before and after the Survey was fantastic. The Surveyor himself was very knowledgeable and really helped us through the whole process.
Excellent customer service and prompt delivery of report
Very professional service throughout
Fast service, great customer service and a thorough report. Highly recommend.
very good and lots or helpful detail
I found this company through comparemymove and reading the reviews I decided to contact them! Apart from offering me the most competitive cost for building survey! I most dealt with Jemma, she was very quick on responding to my emails and questions and wea??ve managed got a survey booked in very quickly which was impressive and the report was issued in couple of days! She even sent it after working hours!
I honestly was super happy with the service as this is my first experience as first time buyer! Thank you
Very detailed report with a lot of useful reference pictures. Very efficient with report send in 2 days.
They made the survey process hassle-free and were friendly and knowledgeable. The follow-up phone call was particularly helpful
Their customer service representative, Jemma, was fantastic. She called me on Christmas Eve, even though she wasn't technically working, to follow up on an email I sent and confirmed payment was received to ease my mind.
She was incredibly warm, personable and went the extra mile to ensure my experience was a good one.
They also changed their initial quotation by A?60 to price match another company, which I was very pleased with, as Prinsegate's reviews and reputation was significantly more desirable than the alternative company.
Furthermore, the surveyor George made himself available on Christmas Eve to talk through the survey, to ensure I understood each section and decode any industry jargon.
The report received was clear, concise and abundantly more useful with the images provided, with arrows highlighting any fine detail.
Overall I'm very satisfied with my experience and would highly recommend to anyone looking for surveyors.
Areas CoveredSt-Albans (AL), Birmingham (B), Bath (BA), Blackburn (BB), Bournemouth (BH), Bolton (BL), Brighton (BN), Bromley (BR), Bristol (BS), Cambridge (CB), Cardiff (CF), Chelmsford (CM), Colchester (CO), Croydon (CR), Canterbury (CT), Coventry (CV), Crewe (CW), Dartford (DA), Doncaster (DN), Dudley (DY), London East (E), London East Central (EC), Enfield (EN), Exeter (EX), Blackpool (FY), Gloucester (GL), Guildford (GU), Harrow (HA), Hemel Hempstead (HP), Hereford (HR), Halifax (HX), Ilford (IG), Ipswich (IP), Kingston-upon-Thames (KT), Leicester (LE), Luton (LU), Manchester (M), Rochester (ME), Milton Keynes (MK), London North (N), Newcastle-upon-Tyne (NE), Nottingham (NG), Northampton (NN), Newport (NP), Norwich (NR), London North West (NW), Oldham (OL), Oxford (OX), Peterborough (PE), Preston (PR), Reading (RG), Redhill (RH), Romford (RM), Sheffield (S), Swansea (SA), London South East (SE), Stevenage (SG), Stockport (SK), Slough (SL), Sutton (SM), Swindon (SN), Salisbury (SP), London South West (SW), Shrewsbury (SY), Taunton (TA), Telford (TF), Tonbridge (TN), Twickenham (TW), Southall (UB), London West (W), Warrington (WA), London West Central (WC), Watford (WD), Worcester (WR), Walsall (WS), Wolverhampton (WV)
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