Prinsegate have been really helpful - the phone call and communication before and after the Survey was fantastic. The Surveyor himself was very knowledgeable and really helped us through the whole process.
Kingston Upon Thames
Excellent customer service and prompt delivery of report
Fast service, great customer service and a thorough report. Highly recommend.
very good and lots or helpful detail
I found this company through comparemymove and reading the reviews I decided to contact them! Apart from offering me the most competitive cost for building survey! I most dealt with Jemma, she was very quick on responding to my emails and questions and we’ve managed got a survey booked in very quickly which was impressive and the report was issued in couple of days! She even sent it after working hours!
I honestly was super happy with the service as this is my first experience as first time buyer! Thank you
Very detailed report with a lot of useful reference pictures. Very efficient with report send in 2 days.
They made the survey process hassle-free and were friendly and knowledgeable. The follow-up phone call was particularly helpful
Their customer service representative, Jemma, was fantastic. She called me on Christmas Eve, even though she wasn't technically working, to follow up on an email I sent and confirmed payment was received to ease my mind.
She was incredibly warm, personable and went the extra mile to ensure my experience was a good one.
They also changed their initial quotation by £60 to price match another company, which I was very pleased with, as Prinsegate's reviews and reputation was significantly more desirable than the alternative company.
Furthermore, the surveyor George made himself available on Christmas Eve to talk through the survey, to ensure I understood each section and decode any industry jargon.
The report received was clear, concise and abundantly more useful with the images provided, with arrows highlighting any fine detail.
Overall I'm very satisfied with my experience and would highly recommend to anyone looking for surveyors.
Very professional service throughout