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happy with service. Customer service was good from the start to end, Kept up to date right up until the day of survey
London South West
Ian Parison gave a thorough and very detailed survey in words I understood. Cant recommend him more. Thank you, Ian.
Survey was sub-contracted out to a local surveyor and Countrywide kept me updated throughout the whole process.
Terrible company. Unhelpful, dreadful, aggressive & rude customer service. Never been treated so appallingly or waited so long for paperwork. The experience has put me off buying another house in the future. I would never use Counrtrywide again & I would advise anyone to avoid them.
I found it was not what I expected he didn't seem to do a thorough expectation and seemed to have plenty of excuses not to do the inspection to its fullest
Really patient, excellent survey report
From phone call received following my search
Excellent service all round.Good communication throughout the process.
Excellent efficient service . Everything done as promised . Very quick return of survey. Helpful follow up to discuss the report . Thank you
They did a fantastic job. Very thorough and kept in touch throughout. The information provided proved our doubts to be confirmed and we had to pull out from purchasing a property that seemed perfect.
It was a mistake to select them. Their report is a total waste of money. The report doesn't have a single photo; it is full of limitations and anything I asked to be checked was ignored. Never ever will use their services. for any new customer, my sincere advice is not to use them
Excellent really impressed
I was nervous at first after seeing there google reviews but they are good there level 2 report as good and well written I would have like pics too but for the price can't complain
Brilliant service , fair price . Completed and reported in a timely manner . Kept informed about the entire process.Highly recommend.
Countrywide Home Surveys referred me to Home Surveying for my survey who did an excellent job, thank you to Joanne Barrow of Countrywide for all the help she gave me to sort this out., nothing was to much trouble.
Shaun was fantastic and excellent at his job. Even afterwards he was approachable, easy to talk to and spot on. His advice was excellent and if I ever hear of a friend needing a Surveyor, Shaun is top of my list. Thank you
Really quick and smart customer service. Zak wasn't pushy at all but offered exceptional prices ad prompt responses via email. The survey was done as promised, I was contacted by the survayor as promised and I was happy with the survey itself.
The services from Countrywide were excellent. The office staff, in particular Michael ,were very helpful, guiding myself throughout the entire process. I found the surveyor's Level 2 Home Buyer's report informative and easy to read and understand. I would recommend them to all, as you can see I have rated them highly with 5 stars .
Very disappointing customer service!We never received any photos of the survey and given the distance from ourselves to the property this was something we were particularly looking forward to. Customer service even had photos but said that it was not standard for them to be released. The person that hounded me for the sale also ghosted and gave no response. Generally very frustrating.If I did this again I would go with one of the other more independent surveyors.
Quick and thorough, got the report back very quickly, would definitely use again. Good communication from booking to completion 10/10. Thanks
Excellent and informative.From first contact, to a pre survey telephone conversation with the surveyor.An emailed version of the survey arrived within a few days.
Really helpful, talked through which survey would be best, told survey would be completed within 3 -5days in fact survey was completed the next day and recieved the survey results the day after. You are able to speak to the surveyor before and after to discuss any of the results. 10/10 service. Would recommend.
I had Countrywide perform a level 2 Survey on a flat I am purchasing. I specifically chose Countryside for this as they offer valuations alongside the survey.I was asked what amount I was purchasing the flat for when I requested the survey, which I thought was a bit strange, so I listed an incorrect figure much higher than the actual purchase price.When the survey report came back, it was very clearly just a big template with a bunch of non-property specific text, with some extremely basic observations on the property in a couple of sections. These sections referred multiple times to a valuation, but there was no valuation given.I complained, asking for at least a valuation, and eventually I was sent an "amended report" that now has a valuation section - the valuation was EXACTLY the same number as the incorrect figure I had put in their website, with no explanation of how they arrived at the figure.I have raised issue with this, but they have refused to explain further, or give me even a partial refund.If you want value for money, and anything more than a copy and paste job with a few comments like "the walls are made of stone", do not choose Countryside.
Professional, booked appointment for next working day, and report received the day after.
They are a good company to use, I have uses them before
Quick response and quick to carry out the survey. The best price too. Great all round service.
Excellent service from start to finish. Cannot reccomend highly enough
Excellent, thorough and easy process from booking to receiving the report
Very simple to deal with on the phone and they provided excellent amounts of information so we were completely clear as to what to expect. The only issue was that we were originally given a timescale of a week for our survey but it ended up being 3 weeks. The surveyor was very thorough and his communication was also excellent.
Online research and compare my move. Countrywide offered the best turnaround times and very competitive pricing. Survey was carried out 2 days from request and the report was emailed 24hs later which was excellent.
I found Countrywide to be very helpful, I had received a quote quickly to discuss requirements and to work through questions to inform the quote. The quote came through straight after that and on comparing with others I decided to go with Countrywide as they are a large company with surveyors in my area. The survey was carried out the next day and the report was through the day after that, so very quick and efficient. The findings in the report were easy to understand and I asked the surveyor for a bit of advice on renegotiating the price of our offer based on the report findings. He offered some very well considered advice that it would be reasonable to expect a reduction based on the things that couldn't be seen at the time of the viewing but highlighted in the report at around 50% of the cost of the work. I went on to get quotes for this work and wrote an email to the Estate Agent explaining the situation which they passed to the buyer. This resulted in a reduction in the agreed price which was fair to both us and the seller. Very pleased with this result. Thanks
Excellent communication and customer service. Surveyor was polite helpful and sent the report next day
Very good, they were really quick to get my report back it took three days.Communication 10/10
Had two surveys by countrywide done. First highlighted issues with the house that would have been costly to repair. The surveyor was very thorough and kind on the phone explaining things to me as I don't know much about building. I felt informed and it helped is make the decision to withdraw from the purchase. On the second survey I received a 10% discount, again the surveyor called me beforehand to discuss anything I wanted to know specifically and was very helpful.
I contacted several firms for quotes for a level 2 house survey report The difference in cost between firms was staggering I was contacted by countrywide the price was more reasonable than others that had quoted I did receive a lower quote but had already booked a surveyorThe chap who booked my surveyor, who was based in Manchester was professional and informative covering all aspects of what the report coveredThe surveyor produced a thorough report very quickly, highlighting lots of problems with the house surveyedI also spoke with the surveyor afterwards for clarity on some points All in all Im impressed with the level of service from countrywide. I would use them again in a house purchase but shop around for the best price
We got a phonecall from Kai the day after our enquiry. He was very knowledgeable and personable. It was all sorted withing a few days. The surveyor Carl was also great at communicating and turned the survey round incredibly fast. Would highly recommend
Quick to provide survey and comforting to confirm no real issues.
Countrywide were fantastic to deal with when I needed a survey doing in Bury. They were the most competitive company price-wise from the five quotes I received online. Their Manchester office got in touch with me very swiftly after Id searched for quotes and they explained all the services thoroughly with no hard sell. Being such a large company there was no problem with them providing a RICS surveyor quickly. Once Id commissioned them, they got the survey completed within 3 working days and then I received the full report 3 days after that which was quicker than their quoted 7-10 days timescale. The contents of the Level 2 report and valuation that I received were comprehensive and informative with helpful photos. Excellent company, highly recommended.
Great customer service, call from the surveyor prior to ask if we had any questions/concerns. Report back to us same day as survey. We had another company carry out a survey on a different property recently and the service was awful, waited over 4 weeks for report. Highly recommend Countrywide for service and pricing.
Absolutely excellent service, survey was done on the day booked, surveyor was brilliant he never missed anything, very professional and helpful. The report was needed urgently and it came back the next day could not ask for any more. Would recommend Countywide Home Surveys to anyone any time. Thank you all at Countywide Home Surveys, your brilliant.
They were very helpful and done everything they said they would do when we had are phone conversation thanks
courteous prompt and very informative.
Very helpful, competitive and responsive.
Very helpful, good value and quick turnaround and a call from the surveyor the day before his visit to see if i had any concerns about the property. Couldnt fault them
The initial conversations were fne, I received a great quote - but at a later date I have had to discover that my survey job had been subcontracted. This has added delays - being told instead of a max 5-7 days for the survey to happen , that actually it's 10 days.The T&C and contract were only sent by the subcontracting company, but I had paid in advance on the phone - feels a bit deceiving. The HB survey came back ok, surveyor was from Home Surveys and has covered pretty much everything. He had called me -as agreed with CW- before arriving at the property and I was able to send him a email with all my questions/concerns and areas flagged in the legal reports. Overall ok, but there were a few days where I had no update on when my curvey was going to happen
Communicated wellVery thorough and comprehensible report.
Very helpful and informative
I found it a bit frustrating that the only question that was important to me was left unanswered. I got the answer verbally but nowhere on the paper therefore should there be any issues down the line I wont be insured. But the surveyor was nice and accommodating on all other matters.
Brilliant, quick and efficient at a reasonable price
Great service. Joanne on the phone lines was super helpful and lovely. Survey was booked very quickly and we got our very thorough level 2 report back the day after!
The surveyor assigned to our property was extremely knowledgeable and thorough in their work, taking the time to explain each step of the process and answer any questions we had. Their attention to detail ensured that no stone was left unturned, and every issue was identified and reported in a clear and concise manner.The report provided us with invaluable insight into the condition of the property and helped us to make informed decisions. We were particularly impressed with the level of detail provided, as well as the candid explanations of any issues that were identified.Overall, I would highly recommend this survey company to anyone in need of a comprehensive survey of their property. The level of professionalism, expertise, and attention to detail was truly exceptional and we felt confident that we were in good hands .
Excellent service, and value for money. would recommend
The automated call with and immediate text follow up saying we tried to call you annoyed me and it was only the much more professional call the next day and the fact Countrywide were rated so highly on the website that meant I considered the competitive pricing and chose Countrywide. I was delighted the surveyor could visit that week,The surveyor was very helpful, calling me beforehand about the areas Id noted for feedback, and then particularly usefully dining me afterwards to discuss a number of points.
A very positive experience from my first phone call, to booking surveyor to visit. Was good value for money and the survey was very thorough. We had our report back in 2 days. Very Impressive & would highly recommend
Surveyor rang me up and wrote the report very quickly.
Fast and effective.
We were initially contacted by phone and everything was explained to us so we knew exactly how the whole process would work.Then we were kept informed by email as well as phone calls from the surveyor. He arranged access to the property with the estate agent a few days later and the survey report was sent to us within a couple of days of the survey taking place.
London South West
This is my first time buying and was unsure of which surveyor to go with - I couldn't recommend Countrywide enough. Their customer service was incredible and they were very efficient and great value for money.
Really Professional, and provided an extremely thorough report !
Countrywide booked the survey quickly and kept me informed throughout the process. I would definitely recommend.
I recently had a home survey completed, it was a fantastic experience. The agent who conducted the survey was professional, knowledgeable and extremely helpful, gave me a courtesy call when he arrived, I rang him after he had completed and took the time to speak to me about his findings which allowed me to raise any concerns with the seller (Japanese knotweed) he took the time to explain everything they did, answering all of my questions along the way. The report they provided afterward was detailed, well-organized and easy to understand. Overall, I was extremely impressed with the quality of service I received and would highly recommend this company to anyone in need of a home survey. Thank you for making this experience so positive.
Brilliant survey - great feedback - top surveyor , amazing communication, he couldnt do enough
Easiest to use as was using for conveyance aswell
Excellent service when I rang to discuss making a booking.Fast service and surveyor rang when at the property.Timely delivery of report.Have bought 16 properties in 35 years this was very good service.
Very friendly staff. Theyre efficient and did the survey within a few days Best price we could get. Very through survey
Excellent from start to finish. The report was completed quick and completed written report with me well ahead of the expected date. The report was comprehensive and alerted me to alot issues.
Very good customer service price was very competitive and the turnaround between survey and producing the report was excellent
Quick and easy! All done within a week, great report easy to understand
Very sales orientated, cheapest but no photos and did not look at drains because of screwed down covers even when the home owner could of removed. so had to go there myself.
I was contacted by Countrywide, they asked me more questions than others. They had a surveyor local to me. Less than an hour after booking I got e mail saying it was booked for following day. At 09:30 I was called by the surveyor who was outside the house and we discussed any specific concerns I might have. About 13:00 she called back, apologised for the delay and gave me a summary. The next morning I received a full over 50 page report. This is my experience with a local surveyor and others may vary as they are a national company. Tip, ask your vendors if they have spray foam loft insulation, you could save a lot of money.
Great service. Purchase fell through and used them again on the 2nd purchase. Very easy to deal with at every level. Highly reccomend.
Professional ready to explain all terms cannot understand
Lovely staff, report was very clear.
Fantastic- thorough report received three days later. Would highly recommend!
Term and conditions was not sent to me until I alert them ..
Very friendly and supportive employees. Person who initially made and maintained contact prior to survey being booked gave good advice. Surveyor called before and after their inspection and talked me through the highlights of what theyd found. Happy customer
Well detailed and coverd everything i really wanted to know. Thank yoy
Very easy to deal with quick and very accommodating, Easy to understand
Excellent service, the survey was very thorough. Regarding any issues raised in the report that I had concerns about the surveyor came straight back to me to discuss directly. I would highly recommend. A very quick turnaround also. I received the report the day after the surveyor attended.
Great feedback very thorough .Loved the guy called me and talked me through it before sending the survey electronic.
Very unprofessional company. I am making a complaint about my Home Buyers Survey Level 2 received from this company.Before booking with this company I asked the sales person, several times, if my report would include photos.He said yes. I also asked for a sample of the kind of report I would receive. I was swiftly emailed a report that included photos.With that assurance, I booked this company. I was shocked when I received my report minus photos. I called the company and they listened to my original call. They confirmed that I had asked for photos but I was told that there was nothing they could do.I will now make an official complaint because I did not get the service that I paid for. This is false advertising, misleading and misrepresentation! Avoid this company at all costs.
Had survey done then when it all came back there was so many places they could not check so what was the point of having one done i got another company in to do it properly and they did a better job
Friendly, Fast and Affordable. Very happy with the service I received.
Great service there response was great the next day and the full report was with us within 3days a call from the surveyor and the office to make sure everything was good top marks from this company would recommend too any one moving and needing a survey.wehave not moved yet