Countrywide Home Surveys

Countrywide Home Surveys

Superb
based on 134 reviews
member since March 2022
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Reviews & Ratings
Customer Reviews
  • Barrie Milnes

    Crewe

    20/03/2024

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    Efficient and thorough, highlighted areas for further investigation

  • Ismail Idissour

    Ipswich

    19/03/2024

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    Excellent service. On time and detailed survey report provided by the excellent surveyor

  • Carl Chaney

    Brighton

    17/03/2024

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    Good service. Willing to negotiate price over the phone

  • Sharon Roberts

    Cardiff

    7/03/2024

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    Very proffessional, their response time was fantastic. Would recommend Countrywide

  • Christopher Smith

    Nottingham

    27/02/2024

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    The report was full & detailed and was sent the following morning. Only downside was the length of time it took to be booked and confirmed.

  • Sophie Adams

    Luton

    20/02/2024

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    Really professional, helpful The surveyor was very detailed when he called. Would 100% use again Thank you countywide

  • Paul Evatt

    Leicester

    18/02/2024

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    Useless. Completely useless Wrong on everything. Got it all wrong wasted time and then When finally managed to do it 3 days later Sent email saying it wasnt viable Wasted 3 weeks when if had listened at first would have saved a lot of heartache

  • Chris Rohrer

    Doncaster

    15/02/2024

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    The surveyor rang me up just before he inspected the property to check if there was anything special I wanted looked at and also to explain what areas he was looking at and why. The report landed in my inbox the next working day (the inspection was done on a Friday and the report arrived on Monday). The report itself was easy to understand. Should it ever become neccessary to use them again, which I hope won't happen in the nicest possible way, I will use this company.

  • Jenny Edwards

    Colchester

    14/02/2024

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    The survey was completed very quickly and the report received within a week. The report was very thorough and all the staff members I spoke to were very friendly and helpful.

  • Pierre Cox

    Cardiff

    13/02/2024

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    Very efficient and the report was presented clearly. The surveyor was very helpful and responsive to our queries.

  • Victor Quaglieni

    Bristol

    1/02/2024

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    Done promptly and professionally.

  • Andrea Bright

    Dorchester

    1/02/2024

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    Very good survey which saved me from making an expensive mistake

  • Anthony Crassas

    Birmingham

    26/01/2024

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    They were brilliant. There was a time constraint to the evaluation as the property in question was on auction. They completed the survey in incredible time so i was able to make a better informed decision.Thank you to all involved in the team for managing this.

  • Craig Reid

    Rochester

    16/01/2024

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    really good and prompt service. Was arranged in less than a week and getting a call from the surveyor afterwards was good, as we didn't know the estate agent had arranged access. Good detailed report provided

  • Alan Faggetter

    Rochester

    18/12/2023

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    Communication left a lot to be desired, it took nearly two weeks to get the report through

  • Jacqueline Lloyd

    Nottingham

    18/12/2023

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    Very efficient service and detailed report

  • Mavis Newman

    Southall

    30/11/2023

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    happy with service. Customer service was good from the start to end, Kept up to date right up until the day of survey

  • Catherine Macmillan

    London South West

    30/11/2023

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    Ian Parison gave a thorough and very detailed survey in words I understood. Cant recommend him more. Thank you, Ian.

  • Paul Barrows

    Derby

    25/11/2023

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    Survey was sub-contracted out to a local surveyor and Countrywide kept me updated throughout the whole process.

  • Victoria Richmond

    Bristol

    18/11/2023

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    Terrible company. Unhelpful, dreadful, aggressive & rude customer service. Never been treated so appallingly or waited so long for paperwork. The experience has put me off buying another house in the future. I would never use Counrtrywide again & I would advise anyone to avoid them.

  • Vicky Ackrill

    Birmingham

    17/11/2023

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    I found it was not what I expected he didn't seem to do a thorough expectation and seemed to have plenty of excuses not to do the inspection to its fullest

  • Jenna Lawson

    Nottingham

    1/11/2023

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    Really patient, excellent survey report

  • Stephen Mccomish

    Peterborough

    31/10/2023

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    From phone call received following my search

  • Paul Barrett

    Peterborough

    26/10/2023

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    Excellent service all round.Good communication throughout the process.

  • Julie Belton

    Twickenham

    26/10/2023

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    Excellent efficient service . Everything done as promised . Very quick return of survey. Helpful follow up to discuss the report . Thank you

  • Marion Guymer

    Exeter

    25/10/2023

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    They did a fantastic job. Very thorough and kept in touch throughout. The information provided proved our doubts to be confirmed and we had to pull out from purchasing a property that seemed perfect.

  • Ahmed Elmesiry

    Milton Keynes

    14/10/2023

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    It was a mistake to select them. Their report is a total waste of money. The report doesn't have a single photo; it is full of limitations and anything I asked to be checked was ignored. Never ever will use their services. for any new customer, my sincere advice is not to use them

  • Caroline Royle

    Exeter

    12/10/2023

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    Excellent really impressed

  • Paul Clarke

    Bristol

    11/10/2023

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    I was nervous at first after seeing there google reviews but they are good there level 2 report as good and well written I would have like pics too but for the price can't complain

  • Teresa Smith

    Salisbury

    5/10/2023

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    Brilliant service , fair price . Completed and reported in a timely manner . Kept informed about the entire process.Highly recommend.

  • Sharon Stanley

    York

    2/10/2023

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    Countrywide Home Surveys referred me to Home Surveying for my survey who did an excellent job, thank you to Joanne Barrow of Countrywide for all the help she gave me to sort this out., nothing was to much trouble.

  • Deirdre Benfold

    Doncaster

    19/09/2023

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    Shaun was fantastic and excellent at his job. Even afterwards he was approachable, easy to talk to and spot on. His advice was excellent and if I ever hear of a friend needing a Surveyor, Shaun is top of my list. Thank you

  • Fabiana Delcanton

    Cambridge

    18/09/2023

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    Really quick and smart customer service. Zak wasn't pushy at all but offered exceptional prices ad prompt responses via email. The survey was done as promised, I was contacted by the survayor as promised and I was happy with the survey itself.

  • Wendy Crawford

    Bournemouth

    11/09/2023

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    The services from Countrywide were excellent. The office staff, in particular Michael ,were very helpful, guiding myself throughout the entire process. I found the surveyor's Level 2 Home Buyer's report informative and easy to read and understand. I would recommend them to all, as you can see I have rated them highly with 5 stars .

  • Kirsty Barry

    Doncaster

    10/09/2023

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    Very disappointing customer service!We never received any photos of the survey and given the distance from ourselves to the property this was something we were particularly looking forward to. Customer service even had photos but said that it was not standard for them to be released. The person that hounded me for the sale also ghosted and gave no response. Generally very frustrating.If I did this again I would go with one of the other more independent surveyors.

  • Nicky Angel

    Norwich

    7/09/2023

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    Quick and thorough, got the report back very quickly, would definitely use again. Good communication from booking to completion 10/10. Thanks

  • Pauline Jones

    Brighton

    6/09/2023

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    Excellent and informative.From first contact, to a pre survey telephone conversation with the surveyor.An emailed version of the survey arrived within a few days.

  • Joanne King

    Nottingham

    5/09/2023

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    Really helpful, talked through which survey would be best, told survey would be completed within 3 -5days in fact survey was completed the next day and recieved the survey results the day after. You are able to speak to the surveyor before and after to discuss any of the results. 10/10 service. Would recommend.

  • Alexander Rowley

    Bristol

    5/09/2023

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    I had Countrywide perform a level 2 Survey on a flat I am purchasing. I specifically chose Countryside for this as they offer valuations alongside the survey.I was asked what amount I was purchasing the flat for when I requested the survey, which I thought was a bit strange, so I listed an incorrect figure much higher than the actual purchase price.When the survey report came back, it was very clearly just a big template with a bunch of non-property specific text, with some extremely basic observations on the property in a couple of sections. These sections referred multiple times to a valuation, but there was no valuation given.I complained, asking for at least a valuation, and eventually I was sent an "amended report" that now has a valuation section - the valuation was EXACTLY the same number as the incorrect figure I had put in their website, with no explanation of how they arrived at the figure.I have raised issue with this, but they have refused to explain further, or give me even a partial refund.If you want value for money, and anything more than a copy and paste job with a few comments like "the walls are made of stone", do not choose Countryside.

  • Kathryn Wolfe

    Ipswich

    31/08/2023

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    Professional, booked appointment for next working day, and report received the day after.

  • Shireen Beveridge

    Exeter

    31/08/2023

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    They are a good company to use, I have uses them before

  • Jane Trotter

    Bristol

    28/08/2023

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    Quick response and quick to carry out the survey. The best price too. Great all round service.

  • Michelle Roberts

    Doncaster

    28/08/2023

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    Excellent service from start to finish. Cannot reccomend highly enough

  • Rosie Butcher

    Peterborough

    24/08/2023

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    Excellent, thorough and easy process from booking to receiving the report

  • William Maloney

    Portsmouth

    22/08/2023

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    Very simple to deal with on the phone and they provided excellent amounts of information so we were completely clear as to what to expect. The only issue was that we were originally given a timescale of a week for our survey but it ended up being 3 weeks. The surveyor was very thorough and his communication was also excellent.

  • David Snowdon

    Brighton

    21/08/2023

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    Online research and compare my move. Countrywide offered the best turnaround times and very competitive pricing. Survey was carried out 2 days from request and the report was emailed 24hs later which was excellent.

  • Ashleigh Hargrave

    Coventry

    21/08/2023

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    I found Countrywide to be very helpful, I had received a quote quickly to discuss requirements and to work through questions to inform the quote. The quote came through straight after that and on comparing with others I decided to go with Countrywide as they are a large company with surveyors in my area. The survey was carried out the next day and the report was through the day after that, so very quick and efficient. The findings in the report were easy to understand and I asked the surveyor for a bit of advice on renegotiating the price of our offer based on the report findings. He offered some very well considered advice that it would be reasonable to expect a reduction based on the things that couldn't be seen at the time of the viewing but highlighted in the report at around 50% of the cost of the work. I went on to get quotes for this work and wrote an email to the Estate Agent explaining the situation which they passed to the buyer. This resulted in a reduction in the agreed price which was fair to both us and the seller. Very pleased with this result. Thanks

  • Julie Farry

    Derby

    18/08/2023

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    Excellent communication and customer service. Surveyor was polite helpful and sent the report next day

  • Diana Cavender

    Coventry

    18/08/2023

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    Very good, they were really quick to get my report back it took three days.Communication 10/10

  • Jasmin Pritchard

    Northampton

    16/08/2023

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    Had two surveys by countrywide done. First highlighted issues with the house that would have been costly to repair. The surveyor was very thorough and kind on the phone explaining things to me as I don't know much about building. I felt informed and it helped is make the decision to withdraw from the purchase. On the second survey I received a 10% discount, again the surveyor called me beforehand to discuss anything I wanted to know specifically and was very helpful.

  • Gj Bibby

    Crewe

    16/08/2023

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    I contacted several firms for quotes for a level 2 house survey report The difference in cost between firms was staggering I was contacted by countrywide the price was more reasonable than others that had quoted I did receive a lower quote but had already booked a surveyorThe chap who booked my surveyor, who was based in Manchester was professional and informative covering all aspects of what the report coveredThe surveyor produced a thorough report very quickly, highlighting lots of problems with the house surveyedI also spoke with the surveyor afterwards for clarity on some points All in all Im impressed with the level of service from countrywide. I would use them again in a house purchase but shop around for the best price

  • Greg Allen-Hirst

    York

    16/08/2023

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    We got a phonecall from Kai the day after our enquiry. He was very knowledgeable and personable. It was all sorted withing a few days. The surveyor Carl was also great at communicating and turned the survey round incredibly fast. Would highly recommend

  • David Phillipps

    Watford

    14/08/2023

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    Quick to provide survey and comforting to confirm no real issues.

  • Caroline Dawson

    Bolton

    10/08/2023

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    Countrywide were fantastic to deal with when I needed a survey doing in Bury. They were the most competitive company price-wise from the five quotes I received online. Their Manchester office got in touch with me very swiftly after Id searched for quotes and they explained all the services thoroughly with no hard sell. Being such a large company there was no problem with them providing a RICS surveyor quickly. Once Id commissioned them, they got the survey completed within 3 working days and then I received the full report 3 days after that which was quicker than their quoted 7-10 days timescale. The contents of the Level 2 report and valuation that I received were comprehensive and informative with helpful photos. Excellent company, highly recommended.

  • Cheryl Levers

    Nottingham

    10/08/2023

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    Great customer service, call from the surveyor prior to ask if we had any questions/concerns. Report back to us same day as survey. We had another company carry out a survey on a different property recently and the service was awful, waited over 4 weeks for report. Highly recommend Countrywide for service and pricing.

  • Peter Webb

    Norwich

    9/08/2023

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    Absolutely excellent service, survey was done on the day booked, surveyor was brilliant he never missed anything, very professional and helpful. The report was needed urgently and it came back the next day could not ask for any more. Would recommend Countywide Home Surveys to anyone any time. Thank you all at Countywide Home Surveys, your brilliant.

  • Robert Burke

    Liverpool

    9/08/2023

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    They were very helpful and done everything they said they would do when we had are phone conversation thanks

  • Richard Proctor

    Plymouth

    9/08/2023

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    courteous prompt and very informative.

  • Susan Parish

    Portsmouth

    7/08/2023

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    Very helpful, competitive and responsive.

  • Pauline Gamble

    Sheffield

    2/08/2023

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    Very helpful, good value and quick turnaround and a call from the surveyor the day before his visit to see if i had any concerns about the property. Couldnt fault them

  • Michaela Ciobanu

    Southall

    2/08/2023

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    The initial conversations were fne, I received a great quote - but at a later date I have had to discover that my survey job had been subcontracted. This has added delays - being told instead of a max 5-7 days for the survey to happen , that actually it's 10 days.The T&C and contract were only sent by the subcontracting company, but I had paid in advance on the phone - feels a bit deceiving. The HB survey came back ok, surveyor was from Home Surveys and has covered pretty much everything. He had called me -as agreed with CW- before arriving at the property and I was able to send him a email with all my questions/concerns and areas flagged in the legal reports. Overall ok, but there were a few days where I had no update on when my curvey was going to happen

  • Julia Cleland

    Hemel Hempstead

    25/07/2023

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    Communicated wellVery thorough and comprehensible report.

  • Barry Smith

    Lincoln

    19/07/2023

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    Very helpful and informative

  • Valeriya Korchagina

    Norwich

    16/07/2023

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    I found it a bit frustrating that the only question that was important to me was left unanswered. I got the answer verbally but nowhere on the paper therefore should there be any issues down the line I wont be insured. But the surveyor was nice and accommodating on all other matters.

  • Jane Shields

    Sheffield

    14/07/2023

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    Brilliant, quick and efficient at a reasonable price

  • Amritha Chagar

    Northampton

    5/07/2023

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    Great service. Joanne on the phone lines was super helpful and lovely. Survey was booked very quickly and we got our very thorough level 2 report back the day after!

  • Hiran Marcelline

    Ilford

    28/06/2023

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    The surveyor assigned to our property was extremely knowledgeable and thorough in their work, taking the time to explain each step of the process and answer any questions we had. Their attention to detail ensured that no stone was left unturned, and every issue was identified and reported in a clear and concise manner.The report provided us with invaluable insight into the condition of the property and helped us to make informed decisions. We were particularly impressed with the level of detail provided, as well as the candid explanations of any issues that were identified.Overall, I would highly recommend this survey company to anyone in need of a comprehensive survey of their property. The level of professionalism, expertise, and attention to detail was truly exceptional and we felt confident that we were in good hands .

  • Susan Giddings

    Portsmouth

    21/06/2023

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    Excellent service, and value for money. would recommend

  • Sarah Gosling

    Nottingham

    18/06/2023

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    The automated call with and immediate text follow up saying we tried to call you annoyed me and it was only the much more professional call the next day and the fact Countrywide were rated so highly on the website that meant I considered the competitive pricing and chose Countrywide. I was delighted the surveyor could visit that week,The surveyor was very helpful, calling me beforehand about the areas Id noted for feedback, and then particularly usefully dining me afterwards to discuss a number of points.

  • Lynda Rich

    Taunton

    13/06/2023

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    A very positive experience from my first phone call, to booking surveyor to visit. Was good value for money and the survey was very thorough. We had our report back in 2 days. Very Impressive & would highly recommend

  • Elizabeth Marshall

    Exeter

    13/06/2023

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    Surveyor rang me up and wrote the report very quickly.

  • Clare Verduyn

    Portsmouth

    7/06/2023

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    Fast and effective.

  • Janet Johnson

    Ipswich

    6/06/2023

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    We were initially contacted by phone and everything was explained to us so we knew exactly how the whole process would work.Then we were kept informed by email as well as phone calls from the surveyor. He arranged access to the property with the estate agent a few days later and the survey report was sent to us within a couple of days of the survey taking place.

    Response:
    Hi Janet. Thank you so much for your positive review. I'm glad that everything went well for you - and as always, if you need anything further, you know exactly where we are!
  • Kitty Wood

    London South West

    25/05/2023

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    This is my first time buying and was unsure of which surveyor to go with - I couldn't recommend Countrywide enough. Their customer service was incredible and they were very efficient and great value for money.

    Response:
    Hi there. Thank you so much for the lovely things you have said in you 5-star review. I'm glad we made the process easy for you as a first time buyer, and good luck with your new home!
  • Ashley Osborne

    Preston

    23/05/2023

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    Really Professional, and provided an extremely thorough report !

    Response:
    Thank you so much for your 5-star review. And I'm really happy that you found our report useful and thorough!
  • Wasab Hussain

    Birmingham

    22/05/2023

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    Countrywide booked the survey quickly and kept me informed throughout the process. I would definitely recommend.

    Response:
    Hi there. Thank you so much for your 5-star review! I'm glad that everything went well for you, and I wish you the best of luck with your new home.
  • Amir Hussain

    Oldham

    8/05/2023

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    I recently had a home survey completed, it was a fantastic experience. The agent who conducted the survey was professional, knowledgeable and extremely helpful, gave me a courtesy call when he arrived, I rang him after he had completed and took the time to speak to me about his findings which allowed me to raise any concerns with the seller (Japanese knotweed) he took the time to explain everything they did, answering all of my questions along the way. The report they provided afterward was detailed, well-organized and easy to understand. Overall, I was extremely impressed with the quality of service I received and would highly recommend this company to anyone in need of a home survey. Thank you for making this experience so positive.

    Response:
    Hi Amir, thank you for the five star review and we really appreciate this. I'm glad that you had such a great experience whilst using our service and good luck with everything!
  • Bradley Brown

    Doncaster

    3/05/2023

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    Brilliant survey - great feedback - top surveyor , amazing communication, he couldnt do enough

    Response:
    Hi Bradley, thank you so much for taking the time to leave a review. We are extremely glad that you were happy with our service!
  • Jack Jones

    Chester

    10/04/2023

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    Easiest to use as was using for conveyance aswell

    Response:
    Thank you for taking the time to leave feedback and we are glad that you felt our service was easy to use and we welcome any further feedback on where we could improve.
  • David Amor

    Bristol

    4/04/2023

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    Excellent service when I rang to discuss making a booking.Fast service and surveyor rang when at the property.Timely delivery of report.Have bought 16 properties in 35 years this was very good service.

    Response:
    thank you for the feedback and glad everything was to your liking
  • Paul Hensman

    Birmingham

    27/03/2023

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    Very friendly staff. Theyre efficient and did the survey within a few days Best price we could get. Very through survey

    Response:
    Thank you for your feedback and glad you where happy with the service
  • Deborah Susan Mitchell

    Peterborough

    27/03/2023

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