They were supposed to visit on the day before the move to assess but never came. They were supposed to arrive at 9am on move day with 2 vans but didn't turn up til 10:35 with only one van.
To be fair they packed the van well and were polite and friendly.
We then had to wait for this van to drive the 60, unload and return for the remaining items which were out on the drive as we had to be out of our old house at 1pm. The second van never appeared and we didn't actually leave until 6.30pm.luckily the purchasers were very understanding
In the new property none of the boxes or furniture was put in the correct rooms deal lot being labelled and the whole house was leftin chaos where you could barely get one to the rooms .
Unfortunately they made an already stressful day of moving with 2 small children and two cats so much more stressful. Luckily we had a family member to stay with else I don't know what we would have done.
I am so disappointed.
We have tried contacting the company for feedback and a refund which I think we deserve, being as they charged us for 2 vans which they didn't provide, yet we have had no reply.
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